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Are Africans ready for WhatsApp banking?

·4 min read
Are Africans ready for WhatsApp banking?

A handful of banks are growing the use of WhatsApp banking in African countries—but progress is slow, in part because people are used to mobile money and internet banking. The banks have struggled in deepening adoption of the service because they first launched the service for doing simple queries like account balances, notifications, mini statements for at least three months before they integrated bank payments to WhatsApp. The other challenge is that users still don’t trust banking done on social media.