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United Airlines debuts resolution to club crunch at O'Hare Airport

Lewis Lazare
American City Business Journals

A newly-expanded Polaris Lounge is welcoming guests after the initial iteration of the facility was deemed too small. The solution United management came up with was to take over some space from the United Club adjacent to the Polaris Lounge — a build-out that took some six months to complete and necessitated the entire shutdown of the United Club, which has just reopened. Because pre-flight drinking and dining are a focal point of the new Polaris Lounge, United has added a secondary buffet to the facility with infused waters, cappuccino and espresso machines, and a mix of small sweet and savory snacks.