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[$$] Rules Designed to Catch Terrorists Cost This Unsuspecting Customer Her Bank Account

The 75-year-old Ms. Liegey discovered that Citigroup Inc. had blocked her checking and trust accounts after she didn’t respond to a notice asking her for personal information to verify the accounts—part of the bank’s efforts to comply with government-mandated rules referred to as “know your customer,” or KYC. The process can end up ensnaring even law-abiding customers like Ms. Liegey, a grandmother of two. “When customers come to us with the required information, we make every effort to keep the account open or reopen it as soon as possible,” a Citigroup spokesman said.