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[$$] TSB turned down help from Lloyds during IT failure

Nicholas Megaw, Retail Banking Correspondent

TSB turned down an offer of assistance from its former owner Lloyds Banking Group at the beginning of an IT failure that left hundreds of thousands of customers locked out of their bank accounts. on the morning of Monday April 23, hours after it became clear that TSB’s new IT system had run into problems, according to two people with knowledge of the conversations. The people said Lloyds had made an open-ended offer to use its own expertise to help TSB, but TSB declined.