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After disappointing Q1, Western Union eyes AI as a revenue generator

Monica Vendituoli
After disappointing Q1, Western Union eyes AI as a revenue generator

Denver-based Western Union’s first quarter of 2019 earnings of 39 cents per share and a 4% decline in revenue disappointed investors. But Western Union (NYSE: WU) CEO Hikmet Ersek said during an earnings call Tuesday that he hopes to deploy more artificial intelligence systems to help generate efficiencies for the business.