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Best Buy Has a New Way to Serve Budget-Conscious Shoppers

·4 min read
Best Buy Has a New Way to Serve Budget-Conscious Shoppers
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In 2012, Best Buy seemed on the verge of irrelevance, or "dying a slow death," per the Inc., with corporate scandals, low morale and increasing competition threatening to put the company out of business. New CEO Hubert Joly began refocusing on employee training to boost morale and improve the customer service. Joly also took note that Best Buy had become a place where people would visit, test out a product only to purchase it for a lower price on Amazon.