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Salesforce launches simpler small business product, will discontinue Desk.com and SalesforceIQ

CNBC
Salesforce launches simpler small business product, will discontinue Desk.com and SalesforceIQ

Salesforce on Tuesday launched new sales and customer service software tailored specifically for small businesses, a market the company has struggled to address. Called "Essentials," the apps are simplified versions of Salesforce's Sales and Service Cloud products, Salesforce Executive