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Starbucks’ reputation among consumers hits 10-year low

The coffee giant closed stores Tuesday afternoon for racial-bias training after two black men were forcibly removed from a store in Philadelphia in AprilReutersOn April 20, 28% of consumers would consider purchasing from Starbucks the next time they were buying food or drink. Starbucks has some work to do if it wants to recapture the trust of customers. The coffee giant dropped to its lowest reputation metric in 10 years, according to a YouGov BrandIndex score released Tuesday.