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Spirit Airlines reduces customer complaints, delays

Matthew Arrojas
Spirit Airlines reduces customer complaints, delays

It seems Spirit Airlines could be repairing its reputation with customers, according to a recent report from the U.S. Department of Transportation that says the Miramar-based budget airliner (NYSE: SAVE) has nearly halved its consumer complaints year-over-year. In the first quarter of 2018, Spirit Airlines (NYSE: SAVE) had the highest rate of customer complaints of all the major airlines: 2.95 out of every 100,000 emplanements, or boardings. Spirit had 65 fewer complaints in Q1 compared to the year before, despite 1.2 million more emplanements.