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American Airlines Will Pay Millions Over Huge Passenger Problem

American Airlines Will Pay Millions Over Huge Passenger Problem

Few travel nightmares can be worse than packing small to avoid paying for a checked bag and then, upon arriving at the airport, being told that the bag is too big and needs to be checked anyway. At the same time, a recent study from IdeaWorks found that the percentage of revenue airlines derive from baggage fees has been rising steadily — 3.7% in 2019, 3.9% in 2020 and 4.6% in 2021. In February 2021, five passengers who traveled with American Airlines filed a class action lawsuit that accused the airline of incorrectly charging them baggage fees that they were not required to pay.