Struggling with a utility bill payment can be a highly-stressful experience that is sometimes tied to other issues — like a recently-lost job — an individual is facing. Evergy Connect, a new facility near downtown Wichita operated by the state's largest electricity provider, aims to help customers who might be going through a challenging time — or might just prefer face-to-face interaction — while providing other services for the community. Elizabeth Danforth, Evergy director of public affairs, said most customers prefer dealing with Evergy on their computer or phone, but not all.