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60% of Insureds Want More Communication from Health Plan Sponsors That is Not About Bills, HealthMine Survey

DALLAS, March 27, 2017 /PRNewswire/ -- As health plan sponsors try to grow engagement among members, 60% of insured consumers report that they want to receive more frequent communication from their health plan sponsor that is not related to fees or coverage. The data comes from a January 2017 HealthMine survey of 750 consumers with sponsored health insurance.

Just 35% of respondents reported that their health plan communicates with them about the state of their health and their health risks.

Key survey results are below:

Topic

My health plan communicates
about this

I would like my health plan to communicate
about this THROUGHOUT the year

Answer

Percent

Percent

Chronic condition

39%

45%

Fees/coverage after
services

42%

41%

Recommended health
screenings

55%

53%

Info. collected from my
digital health tools

25%

33%

How to lower my
healthcare costs

29%

54%

 

Brennan Collins, vice president of product at HealthMine said, "Most plans are starting to personalize their communication to members beyond fees and coverage to topics that are directly relevant and meaningful to each person's health. As plans continue to improve communication to employees about personal risk identification, closing gaps in care and management of chronic disease, health plans will increase members' health intelligence and plans can realize greater business value."

About the Survey
The HealthMine Health Plan Intelligence Survey queried 750 insured consumers who are enrolled in a wellness program. The survey was fielded by Survey Sampling International (SSI) in January 2017. Data were collected via an opt-in panel. The margin of error is 4%. Survey Sampling International (SSI) has been the Worldwide Leader in Survey Sampling and Data Collection Solutions, across every mode, for 37 Years.

About HealthMine
HealthMine is a leading healthcare technology company that delivers Health Intelligence for plan members and plan sponsors. HealthMine's cloud-based Health Intelligence Solution facilitates better health outcomes and lowers healthcare costs by providing: 1) insight into health status and risk, 2) clinical guidance on necessary health actions, 3) personalized motivation to close gaps in care and 4) measurement of outcomes. The Health Intelligence Solution derives business value from all clinical and lifestyle health data including data from existing wellness programs. HealthMine has more than 1 million users and has saved health plan sponsors more than $100 million in healthcare costs. HealthMine is on the web at www.healthmine.com.

 

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