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8x8, Inc. Reports Third Quarter Fiscal 2022 Financial Results

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Service Revenue Increased 18% and Total ARR Increased 16% Year-over-Year

CAMPBELL, Calif., February 02, 2022--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today reported financial results for the third quarter of fiscal 2022 ended December 31, 2021.

Third Quarter Fiscal 2022 Financial Results:

  • Total revenue increased 15% year-over-year to $156.9 million.

  • Service revenue increased 18% year-over-year to $149.4 million.

  • GAAP operating loss was $37.6 million; Non-GAAP operating profit was $3.1 million.

"We delivered revenue above the high end of our guidance range and achieved non-GAAP operating profitability and positive cash flow from operations for the fourth consecutive quarter. Channel contribution, growth in Enterprise ARR, growth in XCaaS ARR, and adoption of 8x8 Voice for Microsoft Teams demonstrated continued strength in the third quarter," said Dave Sipes, Chief Executive Officer at 8x8, Inc. "Our investments in XCaaS, channel, and global coverage have us well positioned to achieve our long-term goals of revenue growth and increased profitability."

Third Quarter Fiscal 2022 Financial Metrics and Business Highlights:

Financial Metrics

  • Annualized Recurring Subscriptions and Usage (ARR):

    • Total ARR of $572 million, an increase of 16% from the same period last year.

    • 907 enterprise customers with ARR greater than $100,000, compared to 734 customers in the same period last year, an increase of 24% year-over-year.

    • Enterprise ARR growth of 30%, accounting for 54% of total ARR compared to 48% of total ARR at the end of the third quarter of fiscal 2021.

  • GAAP gross margin was 62%, compared to 56% in the same period last year. Non-GAAP gross margin was 65%, compared to 60% in the same period last year.

  • GAAP service revenue gross margin was 67%, compared to 63% in the same period last year. Non-GAAP service revenue gross margin was 70%, compared to 66% in the same period last year.

  • Cash provided by operating activities was $9.0 million, compared to cash used by operating activities of $1.8 million in the third quarter of fiscal 2021.

  • Cash, restricted cash, and investments of $260.5 million at December 31, 2021, compared to $161.5 million at March 31, 2021.

Product Innovation Highlights

  • Delivered the industry’s first integrated cloud phone and contact center solution that supports the communications and customer engagement requirements of multinational organizations in the Philippines. Increased full PSTN replacement services to 48 countries and territories.

  • Announced general availability of 8x8 Work for Web, a browser-based solution for a secure, unified communications and collaboration experience across almost any device and operating system.

  • Released advanced enterprise video meeting capabilities, including breakout rooms and detailed meeting summaries.

Industry Recognition

  • Named a Leader in the IDC MarketScape: Worldwide Unified Communication and Collaboration 2021 Vendor Assessment.

  • Awarded the 2021 CRN Tech Innovator Award for 8x8 XCaaS.

Corporate and Leadership Updates

  • Completed the acquisition of Fuze, a leader in cloud-based communications for the enterprise. The acquisition expands the base of enterprise customers, creates incremental cross-selling opportunities for contact center capabilities, and increases engineering resources focused on XCaaS platform innovation.

  • Completed private placement of an additional $137.5 million in aggregate principal amount of the 0.50% Convertible Senior Notes due 2024 and repurchased approximately $45 million of common stock, resulting in net proceeds of approximately $89 million.

  • Appointed Stephanie Garcia as Chief Human Resources Officer. Garcia is a well-known HR executive in the cloud and Software as a Service industry, leading and scaling high-performing global HR operations at dynamic, fast-growth companies.

  • Appointed Lisa Del Real as Global Channel Chief. Del Real is a recognized channel executive in the cloud communications industry with a strong track record building successful global channel programs.

Fourth Quarter and Updated Fiscal 2022 Financial Outlook:

Management provides expected ranges for total revenue, service revenue and non-GAAP operating margin based on its evaluation of the current business environment. The Company emphasizes that these expectations are subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below.

The acquisition of Fuze, Inc. closed on January 18, 2022. Fourth quarter and fiscal year 2022 results, when reported, will include Fuze revenue and expenses from the closing date.

Outlook for Fourth Quarter Fiscal 2022 Ending March 31, 2022:

  • Service revenue in the range of $173.5 million to $175.5 million, including estimated Fuze revenue of approximately $20 million. At the midpoint, this represents year-over-year growth of 30% inclusive of estimated Fuze revenue.

  • Other revenue in the range of $6 million to $7 million.

  • Total revenue in the range of $180 million to $182 million, including estimated Fuze revenue of approximately $20 million. At the midpoint, this represents year-over-year growth of 25% inclusive of estimated Fuze revenue.

  • Positive non-GAAP operating margin.

Updated Outlook for Full-Year Fiscal 2022 Ending March 31, 2022:

  • The range for service revenue is increased to $603 million to $605 million, including estimated Fuze revenue of approximately $20 million, from the prior range of $572.5 million to $576.5 million. At the midpoint, this represents year-over-year growth of 22% inclusive of estimated Fuze revenue.

  • Other revenue in the range of $33 million to $34 million.

  • The range for total revenue is increased to $636.8 million to $638.8 million, including estimated Fuze revenue of approximately $20 million, from the prior range of $611 million to $615 million. At the midpoint, this represents year-over-year growth of 20% inclusive of estimated Fuze revenue.

  • Positive non-GAAP operating margin.

Conference Call Information:

Management will host a conference call to discuss the third fiscal quarter earnings results and the outlooks for fiscal Q4 and full year fiscal 2022 on February 2, 2022 at 2 p.m. Pacific Time (5 p.m. Eastern Time). The call is expected to last approximately 60 minutes and is accessible by webcast from the company's investor relations website at investors.8x8.com/events-and-presentations or via the following numbers:

  • 1-844-200-6205 Domestic

  • 1-929-526-1599 International

  • Passcode 974075

Participants should dial in or log on ten minutes prior to the scheduled start time of the call. An archive of the webcast will be available from the company's investor relations website within 24 hours following the conclusion of the call.

About 8x8, Inc.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.

Forward Looking Statements:

This news release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. For example, words such as "may," "will," "should," "estimates," "predicts," "potential," "continue," "strategy," "believes," "anticipates," "plans," "expects," "intends," and similar expressions are intended to identify forward-looking statements. These forward-looking statements, include but are not limited to: changing industry trends, operational and economic impacts of the COVID-19 pandemic, new product innovations and integrations, impact of the Fuze, Inc. acquisition on fourth quarter financial results, market demand for our products, channel and e-commerce growth, sales and marketing activities, strategic partnerships, business strategies, customer acquisition and support costs, customer churn, future operating performance and efficiencies, financial outlook, revenue growth, and profitability.

You should not place undue reliance on such forward-looking statements. Actual results could differ materially from those projected in forward-looking statements depending on a variety of factors, including, but not limited to: customer adoption and demand for our products may be lower than we anticipate; the impact of economic downturns on us and our customers, including from the COVID-19 pandemic; competitive dynamics of the cloud communication and collaboration markets, including voice, contact center, video, messaging, and communication application programming interfaces ("APIs"), in which we compete may change in ways we are not anticipating; impact of supply chain disruptions; third parties may assert ownership rights in our IP, which may limit or prevent our continued use of the core technologies behind our solutions; our customer churn rate may be higher than we anticipate; our Investments we make in marketing, channel and value-added resellers (VARs), e-commerce, new products, and the acquisition of Fuze, Inc. may not result in revenue growth; and we may not achieve our target service revenue growth, or the revenue, earnings, or other amounts we forecast in our guidance, for a particular quarter or for the full fiscal year.

For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's reports on Forms 10-K and 10-Q, as well as other reports that 8x8, Inc. files from time to time with the Securities and Exchange Commission. All forward-looking statements are qualified in their entirety by this cautionary statement, and 8x8, Inc. undertakes no obligation to update publicly any forward-looking statement for any reason, except as required by law, even as new information becomes available or other events occur in the future.

Explanation of GAAP to Non-GAAP Reconciliation

The Company has provided, in this release, financial information that has not been prepared in accordance with Generally Accepted Accounting Principles (GAAP). Management uses these Non-GAAP financial measures internally to understand, manage, and evaluate the business, and to make operating decisions. Management believes they are useful to investors, as a supplement to GAAP measures, in evaluating the Company's ongoing operational performance. Management also believes that some of 8x8’s investors use these Non-GAAP financial measures as an additional tool in evaluating 8x8's ongoing "core operating performance" in the ordinary, ongoing, and customary course of the Company's operations. Core operating performance excludes items that are non-cash, not expected to recur, or not reflective of ongoing financial results. Management also believes that looking at the Company’s core operating performance provides consistency in period-to-period comparisons and trends.

These Non-GAAP financial measures may be calculated differently from, and therefore may not be comparable to, similarly titled measures used by other companies, which limits the usefulness of these measures for comparative purposes. Management recognizes that these Non-GAAP financial measures have limitations as analytical tools, including the fact that management must exercise judgment in determining which types of items to exclude from the Non-GAAP financial information. Non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Investors are encouraged to review the reconciliation of these Non-GAAP financial measures to their most directly comparable GAAP financial measures in the table titled "Reconciliation of GAAP to Non-GAAP Financial Measures". Detailed explanations of the adjustments from comparable GAAP to Non-GAAP financial measures are as follows:

Non-GAAP Costs of Revenue and Non-GAAP Service Revenue Margin, Other Revenue Margin, and Gross Margin

Non-GAAP Costs of Revenue includes: (i) Non-GAAP Cost of Service Revenue, which is Cost of Service Revenue excluding amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, certain legal and regulatory costs, and certain severance and contract termination costs; and (ii) Non-GAAP Cost of Other Revenue, which is Cost of Other Revenue excluding stock-based compensation expense and related employer payroll taxes, certain legal and regulatory costs, and certain severance and contract termination costs. Non-GAAP Service Revenue Margin (and as a percentage of Service Revenue) and Non-GAAP Other Revenue Margin (and as a percentage of Other Revenue) are computed as Service Revenue less Non-GAAP Cost of Service Revenue and Other Revenue less Non-GAAP Cost of Other Revenue, respectively. Non-GAAP Gross Margin (and as a percentage of Revenue) is computed as Revenue less Non-GAAP Cost of Service Revenue and Non-GAAP Cost of Other Revenue. Management believes the Company’s investors benefit from understanding these adjustments and from an alternative view of the Company’s Cost of Service Revenue and Cost of Other Revenue as well as the Company's Service Revenue Margin, Other Revenue Margin and Gross Margins performance as compared to prior periods and trends.

Non-GAAP Operating Expenses

Non-GAAP Operating Expenses includes Non-GAAP Research and Development, Non-GAAP Sales and Marketing, and Non-GAAP General and Administrative, each of which excludes, if applicable: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, acquisition and integration expenses, certain legal and regulatory costs, and certain severance and contract termination costs. Management believes that these exclusions provide investors with a supplemental view of the Company’s ongoing operational expenses.

Non-GAAP Other Expense, net

Non-GAAP Other Expense, net (and as a percentage of Revenue) excludes debt amortization expense and sublease income from Other Expense, net. Management believes the Company’s investors benefit from this supplemental information to facilitate comparison of the Company’s other expense, net performance to prior results and trends.

Non-GAAP Operating Profit (Loss) and Non-GAAP Operating Margin

Non-GAAP Operating Profit (Loss) excludes from Loss from operations: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, acquisition and integration expenses, certain legal and regulatory costs, and certain severance and contract termination costs. Non-GAAP Operating Margin is Non-GAAP Operating Profit (Loss) divided by Revenue. Management believes that these exclusions provide investors with a supplemental view of the Company’s ongoing operating performance.

Non-GAAP Pre-Tax Profit (Loss) and Non-GAAP Net Profit (Loss)

Non-GAAP Pre-Tax Profit (Loss) excludes from Pre-Tax Loss: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, acquisition and integration expenses, certain legal and regulatory costs, certain severance and contract termination costs, debt amortization expense and sublease income. Non-GAAP Net Profit (Loss) includes the impact of the provision for income taxes on Non-GAAP Pre-Tax Profit (Loss). Management believes the Company’s investors benefit from understanding these adjustments and an alternative view of our net income performance as compared to prior periods and trends.

Non-GAAP Pre-Tax Profit (Loss) Per Share – Diluted and Non-GAAP Net Profit (Loss) Per Share – Diluted

Non-GAAP Pre-Tax Profit (Loss) Per Share – Diluted is Non-GAAP Pre-Tax Profit (Loss) divided by the weighted-average diluted shares outstanding. Non-GAAP Net Profit (Loss) Per Share – Diluted is Non-GAAP Net Profit (Loss) divided by the weighted-average diluted shares outstanding. Diluted shares outstanding include the effect of potentially dilutive securities from stock-based benefit plans and convertible senior notes. These potentially dilutive securities are excluded from the computation of diluted net loss per share attributable to common stockholders on a GAAP basis because the effect would have been anti-dilutive. They are added in the computation of diluted net income per share on a Non-GAAP basis in periods when 8x8 has net profit on a non-GAAP basis as its inclusion provides a better indication of 8x8’s underlying business performance. Management believes the Company’s investors benefit by understanding our Non-GAAP Pre-Tax Profit (Loss) and Non-GAAP Net Profit (Loss) performance as reflected in a per share calculation as ways of measuring performance by ownership in the company. Management believes these adjustments offer investors a useful view of the Company’s diluted net income per share as compared to prior periods and trends.

Management evaluates and makes decisions about its business operations based on Non-GAAP financial information by excluding items management does not consider to be "core costs" or "core proceeds." Management believes some of its investors also evaluate our "core operating performance" as a means of evaluating our performance in the ordinary, ongoing, and customary course of our operations. Management excludes the amortization of acquired intangible assets, which primarily represents a non-cash expense of technology and/or customer relationships already developed, to provide a supplemental way for investors to compare the Company’s operations pre-acquisition to those post-acquisition and to those of our competitors that have pursued internal growth strategies. Stock-based compensation expense has been excluded because it is a non-cash expense and relies on valuations based on future conditions and events, such as the market price of 8x8 common stock, that are difficult to predict and/or largely not within the control of management. The related employer payroll taxes for stock-based compensation are excluded since they are incurred only due to the associated stock-based compensation expense. Acquisition and integration expenses consist of external and incremental costs resulting directly from merger and acquisition and strategic investment activities such as legal and other professional services, due diligence, integration, and other closing costs, which are costs that vary significantly in amount and timing. Legal and regulatory costs include litigation and other professional services, as well as certain tax and regulatory liabilities. Severance and contract termination costs include employee termination benefits, executive severance agreements, cancellation of certain contracts, and lease impairments. Debt amortization expenses relate to the non-cash accretion of the debt discount. Sublease income and provision for income taxes are excluded as they are non-operating in nature.

8x8, Inc.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(Unaudited, dollars and shares in thousands except per share amounts)

Three Months Ended
December 31,

Nine Months Ended
December 31,

2021

2020

2021

2020

Service revenue

$ 149,396

$ 127,107

$ 429,568

$ 362,232

Other revenue

7,478

9,578

27,190

25,393

Total revenue

156,874

136,685

456,758

387,625

Operating expenses:

Cost of service revenue

48,763

47,044

141,971

132,843

Cost of other revenue

11,071

13,364

37,086

36,194

Research and development

27,911

23,702

81,801

66,763

Sales and marketing

76,797

63,986

229,438

185,535

General and administrative

29,950

23,844

80,064

72,403

Total operating expenses

194,492

171,940

570,360

493,738

Loss from operations

(37,618

)

(35,255

)

(113,602

)

(106,113

)

Other expense, net

(5,866

)

(4,669

)

(15,623

)

(13,772

)

Loss before provision for income taxes

(43,484

)

(39,924

)

(129,225

)

(119,885

)

Provision for income taxes

87

301

576

666

Net loss

$ (43,571

)

$ (40,225

)

$ (129,801

)

$ (120,551

)

Net loss per share:

Basic and Diluted

$ (0.38

)

$ (0.38

)

$ (1.16

)

$ (1.15

)

Weighted-average common shares outstanding:

Basic and Diluted

113,510

106,641

111,960

104,961

8x8, Inc.

CONDENSED CONSOLIDATED BALANCE SHEETS

(Dollars in thousands)

December 31,
2021

March 31,
2021

(unaudited)

(audited)

ASSETS

Current assets:

Cash and cash equivalents

$ 200,352

$ 112,531

Restricted cash, current

8,179

8,179

Short-term investments

44,551

40,337

Accounts receivable, net

48,442

51,150

Deferred sales commission costs, current

34,541

30,241

Other current assets

32,332

34,095

Total current assets

368,397

276,533

Property and equipment, net

81,610

93,076

Operating lease, right-of-use assets

59,702

66,664

Intangible assets, net

13,501

17,130

Goodwill

131,186

131,520

Restricted cash, non-current

462

462

Long-term investments

6,933

Deferred sales commission costs, non-current

76,701

72,427

Other assets

17,349

20,597

Total assets

$ 755,841

$ 678,409

LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:

Accounts payable

$ 24,727

$ 31,236

Accrued compensation

29,339

29,879

Accrued taxes

14,376

12,129

Operating lease liabilities, current

12,955

12,942

Deferred revenue, current

23,550

20,737

Other accrued liabilities

16,544

14,455

Total current liabilities

121,491

121,378

Operating lease liabilities, non-current

74,127

82,456

Convertible senior notes, net

440,988

308,435

Other liabilities, non-current

2,062

5,636

Total liabilities

638,668

517,905

Stockholders' equity:

Common stock

112

109

Additional paid-in capital

843,192

755,643

Accumulated other comprehensive loss

(5,275

)

(4,193

)

Accumulated deficit

(720,856

)

(591,055

)

Total stockholders' equity

117,173

160,504

Total liabilities and stockholders' equity

$ 755,841

$ 678,409

8x8, Inc.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited, dollars in thousands)

Nine Months Ended December 31,

2021

2020

Cash flows from operating activities:

Net loss

$ (129,801

)

$ (120,551

)

Adjustments to reconcile net loss to net cash provided by (used in) operating activities:

Depreciation

8,488

8,529

Amortization of intangible assets

3,630

5,590

Amortization of capitalized internal-use software costs

21,968

20,021

Amortization of debt discount and issuance costs

13,780

12,574

Amortization of deferred sales commission costs

25,603

20,040

Allowance for credit losses

748

3,950

Operating lease expense, net of accretion

10,162

11,469

Stock-based compensation expense

106,159

74,940

Other

1,305

517

Changes in assets and liabilities:

Accounts receivable

1,553

(13,277

)

Deferred sales commission costs

(34,685

)

(41,187

)

Other current and non-current assets

476

(8,939

)

Accounts payable and accruals

(13,210

)

(338

)

Deferred revenue

1,978

11,797

Net cash provided by (used in) operating activities

18,154

(14,865

)

Cash flows from investing activities:

Purchases of property and equipment

(2,915

)

(4,975

)

Capitalized internal-use software costs

(15,582

)

(22,858

)

Purchases of investments

(65,141

)

(36,840

)

Sales of investments

11,799

219

Proceeds from maturities of investments

41,717

40,771

Acquisition of businesses, net of cash acquired

(3,459

)

Net cash used in investing activities

(30,122

)

(27,142

)

Cash flows from financing activities:

Finance lease payments

(12

)

(74

)

Tax-related withholding of common stock

(310

)

(69

)

Proceeds from issuance of common stock under employee stock plans

10,637

6,058

Repurchase Stock

(44,976

)

Net proceeds from issuance of convertible debt

134,620

Net cash provided by financing activities

99,959

5,915

Effects of currency exchange rates on cash, cash equivalent, and restricted cash

(170

)

2,116

Net increase (decrease) in cash, cash equivalents, and restricted cash

87,821

(33,976

)

Cash, cash equivalents, and restricted cash at the beginning of the period

121,172

156,411

Cash, cash equivalents, and restricted cash at the end of the period

$ 208,993

$ 122,435

8x8, Inc.

RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES

(Unaudited, dollars and shares in thousands except per share amounts)

Three Months Ended December 31,

Nine Months Ended December 31,

2021

2020

2021

2020

Costs of Revenue:

GAAP cost of service revenue

$ 48,763

$ 47,044

$ 141,971

$ 132,843

Amortization of acquired intangible assets

(858

)

(1,192

)

(2,968

)

(4,043

)

Stock-based compensation expense and related employer payroll taxes

(2,345

)

(2,528

)

(6,911

)

(6,926

)

Legal and regulatory costs

(62

)

(219

)

Severance and contract termination costs

(100

)

(91

)

(152

)

(1,518

)

Non-GAAP cost of service revenue

$ 45,460

$ 43,171

$ 131,940

$ 120,137

Non-GAAP service margin (as a percentage of service revenue)

$ 103,936

69.6

%

$ 83,936

66.0

%

$ 297,628

69.3

%

$ 242,095

66.8

%

GAAP cost of other revenue

$ 11,071

$ 13,364

$ 37,086

$ 36,194

Stock-based compensation expense and related employer payroll taxes

(1,286

)

(1,196

)

(3,793

)

(3,223

)

Legal and nonrecurring regulatory costs

(71

)

(71

)

Severance and contract termination costs

102

(69

)

(102

)

(144

)

Non-GAAP cost of other revenue

$ 9,887

$ 12,028

$ 33,191

32,756

Non-GAAP other margin (as a percentage of other revenue)

$ (2,409

)

(32.2

) %

$ (2,450

)

(25.6

) %

$ (6,001

)

(22.1

) %

$ (7,363

)

(29.0

) %

Non-GAAP gross margin (as a percentage of revenue)

$ 101,527

64.7

%

$ 81,486

59.6

%

$ 291,627

63.8

%

$ 234,732

60.6

%

Operating Expenses:

GAAP research and development

...

$ 23,702

$ 81,801

$ 66,763

Stock-based compensation expense and related employer payroll taxes

(8,711

)