MALVERN, UNITED KINGDOM--(Marketwire -10/19/11)- Aurix announced today that it has been acquired by Avaya, a global provider of business communications and collaboration systems and services, in a move that will help enhance the availability and accessibility of speech recognition and analytics solutions for the contact centre market.
Aurix becomes a wholly owned subsidiary of Avaya and will continue to provide its solutions through its established global network of OEM, VAR and Reseller channels. In addition, Aurix technology will be incorporated into Avaya Aura® and other solutions in Avaya's Customer Contact and Unified Communications portfolios.
"This move will enable us to provide enhanced solutions that extract business intelligence from voice interactions, for those wanting to gain operational efficiencies, to improve the mitigation of business risk and to create competitive advantage," said Peter Rogers, CEO, Aurix. "The synergies in our business approach and use of open architectures mean that our combined channel partners and customers will benefit from advanced solutions that will lead the market in customer contact and unified communications."
"The value of document search engines is widely understood. There's another dimension of data that is largely untapped, however, and that is the information exchanged through spoken interactions," said Brett Shockley, Senior Vice President, Corporate Development, Innovation & Strategy, Avaya. "Aurix's technology will enable Avaya's customers to quickly find the interactions that can impact their ability to attain high customer satisfaction and increase revenue generation. The analysis of these interactions can drive enhancements in processes that advance their business objectives."
We look forward to welcoming Aurix staff to Avaya, and working with Aurix's customers and partners to make Aurix's speech analytics even more widely available."
Aurix is a global provider of phonetic speech search and analytics technology. Working with a network of technology partners, service delivery professionals and resellers, Aurix provides solutions that help improve efficiency and generate business intelligence. Financial advice to Aurix during the transaction was provided by Strata Partners.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.
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