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Experian Switches to WANdisco for "Serious Subversion Support"

SAN RAMON, CA--(Marketwire - 03/17/11) - WANdisco, a leading provider of Apache Subversion-based software and services for the enterprise, today announced that leading global information services provider Experian has become a WANdisco Subversion support customer. Experian made the switch after becoming frustrated with their previous support vendor's overall lack of responsiveness and inability to assist them with a recent Subversion upgrade."We get immediate answers from WANdisco -- all we have to do is pick up the phone," said Kent Chiu, QA and Release Manager for Experian. "With our last Subversion support provider it was difficult to reach a live person. Everything had to be done through their portal. Response times were slow and most of our tickets were never really resolved."Since moving to WANdisco, Experian's support tickets have been responded to immediately. Experian has also been able to take advantage of live access to WANdisco's Subversion support professionals during normal business hours in North America, Europe and Asia. This wasn't possible with their previous vendor's support team, which was largely based in India.As a heavy user of open source applications, Experian has also been impressed with WANdisco's ability to provide assistance with applications such as Trac, the widely used open source defect tracker that integrates natively with Subversion. When Experian asked their previous support vendor for help with Trac they were told that they only provided support for Subversion. This vendor then proceeded to try to sell them a proprietary defect tracker to use in its place.WANdisco's expertise and adaptability in working with Subversion has clearly established the company as the best option for enterprise class support.David Richards, CEO and President of WANdisco, said: "We are extremely pleased to have been able to provide Experian with genuinely reliable support for their wide-ranging and often complex Subversion requirements. While some other vendors struggle to deliver the serious professional Subversion support organizations demand, WANdisco has highly experienced, helpful staff based in the US and the UK to cover a multitude of time zones effectively and efficiently."To read the full case study, highlighting the benefits that WANdisco Enterprise support provides, as evidenced by Experian go to http://goo.gl/sFRmbIn addition WANdisco CEO, David Richards' recent blog post "How to Choose an Open Source (Subversion) Support Provider" discusses what to look for (and avoid) when looking for open source support: http://goo.gl/loyvrInvest in WANdisco's Subversion Support Services and Support Subversion Open SourceProfits from WANdisco's Subversion support contracts are used to hire additional Subversion committers and support the activities of the Subversion community. WANdisco's goal is to ensure that Subversion continues to provide the features that its users want and need and that the Subversion community has the resources to support these efforts.WANdisco's Subversion support services are backed by a dedicated team of core Subversion development, QA and support professionals based at the company's offices in the US and the UK. As a result, all of WANdisco's Subversion support customers have access to secure, high quality live support and immediate fixes on a 24-by-7 basis regardless of where they're located. This is critical when problems arise and it's the reason so many organizations that want the same level of support available with commercial enterprise software switch to WANdisco. The team is led by Hyrum Wright, WANdisco's Director of Open Source. Hyrum has also been the release manager for the Subversion project since early 2008.Support contracts include:

  • 24-by-7 online, phone and email Support.

  • Guaranteed response times.

  • Global coverage from the United States and Europe.

  • Automated delivery of fixes and upgrades.

  • Technical Account Managers who act as a single point of contact for critical issues.

  • Security solutions that deliver automated access control and audit reporting.

  • Semi-annual Subversion System Health Check.

  • Bug Buddy - A senior Subversion committer who champions customer enhancement requests.

WANdisco's Subversion support services are described in detail at: http://www.wandisco.com/subversion/supportWANdisco also sponsors and contributes to the TortoiseSVN project, which develops the popular Subversion client for Windows. As a result, WANdisco is able to offer free downloads of the latest fully tested version of TortoiseSVN at http://www.wandisco.com/subversion/downloadInformation about enterprise-class support for TortoiseSVN can be found at: http://www.wandisco.com/subversion/tortoisesvn-supportWANdisco Offers Free Online Subversion Training
WANdisco is currently offering a series of free online one-hour Subversion training classes. Registration for these classes is available at http://www.wandisco.com/training/webinars
WANdisco recommends early registration as space is limited.Enterprise Subversion Training for Developers and Administrators
WANdisco has also announced a series of in-depth training courses designed to provide the necessary hands-on experience to enable attendees to become productive immediately. WANdisco offers public classes at its training centers, private classes that can be held on-site at the customer's location, as well as web based training. Custom training classes can also be arranged.More information about Enterprise Subversion Training is available at: http://www.wandisco.com/subversion/trainingRecent News and ResourcesFree Download - Subversion Open Source: http://www.wandisco.com/subversion/downloadSubversion Professional Support: http://www.wandisco.com/subversion/supportWANdisco Subversion Enterprise: http://www.wandisco.com/subversionAbout WANdisco
WANdisco is a leading provider of Apache Subversion-based software and services for the enterprise. The company's software products, Subversion MultiSite, Subversion Access Control and Subversion Clustering add enterprise features to Apache Subversion. Fortune Global 1000 companies such as AT&T, Honda, NTT and Motorola rely on WANdisco's suite of source code management solutions for replication, scalability and high availability. A recent Forrester Total Economic Impact (TEI) study of WANdisco's Subversion MultiSite revealed a 167% return on investment with a nine-month payback period. Subversion is recognized by Forrester as the sole leader in the Standalone Software Configuration Management (SCM) category. For more information, please visit us at: http://www.wandisco.comAbout Subversion
Apache Subversion (SVN) is a version control system initiated in 2000. It is used to maintain current and historical versions of files such as source code, web pages, and documentation. Its goal is to be a mostly-compatible successor to the widely used Concurrent Versions System (CVS). In a 2007 report by Forrester Research, Subversion was recognized as the sole leader in the Standalone Software Configuration Management (SCM) category and a strong performer in the Software Configuration and Change Management (SCCM) category. Subversion is released under the Apache License, making it free software.For more information, please visit us at http://subversion.apache.orgSubversion and the Subversion logo are trademarks of the Apache Software Foundation.