BOSTON, MA--(Marketwired - Aug 14, 2013) - Aberdeen Group, a Harte-Hanks Company (
The report examines the rapidly changing dynamics of contemporary buyer/seller relationships, and reveals that companies with an infrastructure that supports the exchange of customer information with all organizational stakeholders, on a real-time basis, achieve a 5.6% year-over-year growth in customer satisfaction rates. Additionally, an organization's ability to capture timely insights on customer requirements can help reduce the average customer request response time by 7.8% on an annual basis. To obtain a complimentary copy of this report, please visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=8456&camp=PRES.
View Omer Minkara's postings on the Aberdeen Group blog Research with Results.
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Additional recent research reports from Omer Minkara include "Customer Analytics: Converting Data into Insight for Superior Customer Experiences," "CXM and Product Communication: Does Your Content Speak Customer?," and "The Rising Financial Impact of Customer Service."
About Aberdeen Group, a Harte-Hanks Company
Enabled by its team of 40 research analysts covering 16 industry-sector categories, access to 35,000+ benchmarked enterprise decision makers, and 2.5 million research readers, Aberdeen Group -- a Harte-Hanks Company (
Aberdeen has offices in Boston and London. Harte-Hanks operates 25 offices in the United States, and has locations throughout Asia-Pacific, Europe, and Latin America.
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