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How to access support on Facebook: A step-by-step guide

·5 min read

We hate to break the news to you. Facebook does not staff a team of customer service representatives working the phone lines to help you with a likely niche and nuanced problem. Not being able to reach another human for help can be really frustrating, but Facebook does have an extensive Help Center page with dozens of help articles.

Still, the Facebook support apparatus can be difficult to navigate.

Here is how to find the support you need using Facebook's Help Center. If the Help Center doesn’t have the answer to your questions, there are a couple of ways we suggest to get through to Facebook.

Facebook parent company Meta Platforms hired a Republican consulting firm to run a national campaign to smear top competitor TikTok
Facebook parent company Meta Platforms hired a Republican consulting firm to run a national campaign to smear top competitor TikTok

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How to access Facebook support

Log into your Facebook profile on desktop.

Click the dropdown top in the upper-right corner

How to access Help Center
How to access Help Center

Select “Help & Support” from the drop-down menu

How to access Help Center
How to access Help Center

The menu will give you three options.

The first is “Help Center.”

Clicking this option will direct you to Facebook’s Help Center page, which is a searchable nexus of help articles.

How to access Facebook support
How to access Facebook support

The second option you will see is “Support Inbox.” Here, you will find updates from Facebook on profiles or posts you’ve reported.

Facebook's support inbox
Facebook's support inbox

The third option is “Report a Problem.”

Here, you will find a couple of forms that allow you to submit feedback to Facebook and report any technical glitches or broken features.

How to give feedback to Facebook
How to give feedback to Facebook

The forms allow you to attach and submit screenshots and screen recordings of the error.

Submit feedback on the new Facebook
Submit feedback on the new Facebook
Report broken features to Facebook
Report broken features to Facebook

How to use the Facebook Help Center

The Help Center will be your best resource. Here are some tips on navigating it.

Use the search bar on the main page to type in what you need help with it. Your search will prompt Facebook’s relevant help articles.

In this case, we search for help changing our profile password.

How to search Facebook Help Center
How to search Facebook Help Center
How to search Facebook Help Center
How to search Facebook Help Center

Select the relevant help article.

How to search Facebook Help Center
How to search Facebook Help Center
how to search Facebook help center
how to search Facebook help center

The Help Center organizes its help articles into four different sections, which you will find in the left side column on the Help Center's home page.

Facebook's Help Center sections
Facebook's Help Center sections

In the "Using Facebook" section you will find help with your Facebook profile page, messaging and Facebook groups.

Using Facebook Help Center section
Using Facebook Help Center section

The "Managing Account" section offers support with your Facebook login and deactivating or deleting your account.

Managing your Facebook account
Managing your Facebook account

You can access help keeping your Facebook account secure in the "Privacy, Safety and Security" section.

Facebook's privacy and safety Help Center tab
Facebook's privacy and safety Help Center tab

The final "Policies and Reporting" section helps you report Facebook guidelines violations. You can also find help handling a deceased person's account in this section.

Facebook's "Policies and Reporting" Help Center tab
Facebook's "Policies and Reporting" Help Center tab

You can also select from the six popular topic pages under the Help Center search bar

Facebook Help Center popular topics
Facebook Help Center popular topics

How to access Facebook support for Businesses

If you're looking for business support, Facebook also maintains a Business Help Center page.

How to get help if you're logged out

The Help Center is accessible even if you're logged out. If you need help logging into your account, you can get help here.

Other ways to reach Facebook

If the Help Center proves unhelpful, you can try your luck at reaching Facebook through other means. But keep in mind that these are long shots, and you might be redirected to Help Center page anyway.

You can try tweeting or direct messaging the various Facebook Twitter accounts.

The Meta (Facebook’s freshly renamed parent company) Twitter account, the Facebook app Twitter account and the Facebook Messenger Twitter account are just a few Twitter accounts Facebook runs.

Some users have had luck getting a reply, though they were often redirected to the Help Center.

You can also try emailing the general Facebook support email: support@fb.com. Though users on Reddit have reported scant success in hearing back.

Facebook support number

Facebook operates two phone numbers with Palo Alto, California, area codes: 650-543-4800 and 650-308-7300. But dialing these numbers will prompt a pre-recorded message directing you to Facebook's online support.

"Unfortunately, we do not offer phone support at this time," the prerecorded message said when USA TODAY dialed the number. "Answers to most user inquiries can be found at the Help Center."

Looking for more tech tips? USA TODAY has you covered

This article originally appeared on USA TODAY: How to contact Facebook: Steps to access Facebook support for help