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Adobe Says ‘Major Issues’ Took Photoshop, Other Apps Offline

Nico Grant

(Bloomberg) -- Adobe Inc., the maker of Photoshop, said some of its applications were knocked offline Wednesday by “major” technical issues.

There were four major issues, down from 13 earlier, and 12 minor issues affecting Creative Cloud, Experience Cloud, Adobe Services and the Adobe Experience Platform as of 2 p.m. in New York, the San Jose, California-based company said. Adobe’s engineers were also trying to resolve other potential issues in progress.

“We’re working urgently to get back online as soon as possible,” Adobe told users in a tweet. A spokesman said the technical issues aren’t security related.

Major public-cloud vendors Amazon.com Inc., Microsoft Corp. and Alphabet Inc.’s Google reported no service issues, so the problems appear to be isolated with the software company. Adobe’s shares declined 1.6% to $370.76. The stock gained 14% this year through Tuesday’s close.

Millions of people rely on Adobe’s creative and document apps. The company said its Creative Cloud apps have been downloaded 376 million times, and users opened 250 million PDFs with an Adobe program in the last year. Many businesses use Adobe’s marketing, advertising and analytics tools, which were disrupted by the technical problems.

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