NEW YORK, July 23, 2019 (GLOBE NEWSWIRE) -- According to the market research report published by P&S Intelligence, The AI in BFSI market is expected to reach $20,017.9 million by 2024, registering a CAGR of 37.2% during the forecast period. Growing IT industry, increasing mobile internet penetration, shift from traditional banking toward digital banking, and rising number of investments by banks in AI, are the factors contributing to the growth of the market, globally.
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On the basis of solution, the global AI in BFSI market is segmented into chatbot, customer behavior tracking, CRM, fraud detection, data analytics & visualization, and others, wherein ‘others’ include recommendation engine and visual search. Of these, the chatbots category holds the largest revenue share in 2018. This is primarily due to increasing demand for personalized service among customers in banks, financial institutions and thereby supporting in improving customer experience. Moreover, chatbot act as a personal finance assistant and support customers at each stage of banking.
Based on technology, NLP is projected to witness fastest growth during the forecast period. This could be attributed to the growing utilization for NLP in back office operations and text-mining. Further, NLP supports in discovering customer behavior by monitoring social media and analyzing conversations about the organization’s services delivered to a customer. Hence, rising use of machine learning and NLP for enhancing customer service and predicting human behavior is driving the growth of AI in BFSI market.
Browse report overview with 93 tables and 71 figures spread through 171 pages and detailed TOC on "AI in BFSI Market” at: https://www.psmarketresearch.com/market-analysis/artificial-intelligence-in-bfsi-market
North America was the largest revenue generating region in the AI in BFSI market in 2018. The major factors driving the market growth include increasing number of investments in AI and fintech sector by banks, and financial institutions. Moreover, advanced IT infrastructure, and early adoption of technology are also contributing in the expansion of AI in BFSI market. AI-based technologies such as machine learning, NLP, fraud detection & analytics enable banks to offer personalized user experiences and better understand customer behavior.
AI in BFSI is an emerging market; where the AI technology is expected to witness rapid adoption, especially in U.S., Germany, U.K., and various developing countries such as China and India, by the year 2030. Presently, Top companies like IBM Corporation, Salesforce.com Inc., Oracle Corporation, and Microsoft Corporation, are estimated to hold major market share, thereby, consolidating the market.
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Some of the key players in the market include IBM Corporation, Microsoft Corporation, Google Inc., Inbenta Technologies Inc., Intel Corporation, Lexalytics Inc., Salesforce.com Inc., Oracle Corporation, SAP SE, and Amazon Web Services Inc.
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