PHILADELPHIA, PA--(Marketwired - Sep 27, 2013) - Alteva (NYSE MKT: ALTV), a premier provider of hosted Unified-Communications-as-a-Service (UCaaS), announced today that Alteva's Hosted Call Center has been awarded the Communications Solutions Product of the Year Award from TMC and the editors of INTERNET TELEPHONY and CUSTOMER magazines.
Alteva's Hosted Call Center, a purpose-built cloud-based solution, offers innovative capabilities leveraging all of the functionality of the award-winning Alteva platform. The Advanced Call Center features include robust call center reporting, providing access to comprehensive, real-time and historical data on agent and queue activity, utilization and performance; and a web-based client featuring an easy-to-use interface that allows calls to be handled more efficiently.
"Alteva's call center platform helps businesses increase sales, profitability and market share," comments Bill Birnie, Alteva EVP and CMO. "You'll get a customized cloud solution that doesn't require expensive hardware or software."
"The products and services selected for the prestigious Communications Solutions Product of the Year Award represent some of the most exceptional innovations this industry has seen in quite some time," said Rich Tehrani, TMC CEO. "It is my pleasure to recognize Alteva with this honor as they have proven that they deserve to be considered to be among the industry's elite."
Winners of the Communications Solutions Product of the Year Award were announced via press release.
Alteva (NYSE MKT: ALTV) is a premier provider of hosted Unified Communications as a Service (UCaaS) that significantly enhances business productivity and efficiency. Alteva's UCaaS solution integrates and optimizes best-in-class cloud-based technologies and business applications to deliver a comprehensive voice, video and collaboration service for the office and mobile workforce. Alteva is committed to delivering meaningful value to our customers through a consistent, high quality and unified user experience across multiple devices, platforms and operating systems. These attributes have positioned Alteva as a leading hosted communications provider and the partner of choice for a growing number of business customers nationwide and internationally. To learn more about Alteva, please visit www.alteva.com. You can also follow Alteva on Twitter @AltevaInc or LinkedIn.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; (CVx) ChannelVision Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp; Super Wi-Fi Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.