Amdocs expands collaboration for enhancing Sprint’s customer experience to expedite new services and operational efficiencies while enabling legacy modernization
ST. LOUIS, Feb. 04, 2020 (GLOBE NEWSWIRE) -- projekt202, a wholly owned subsidiary of Amdocs, (DOX), a leading provider of software and services to communications and media companies, today announced Sprint’s adoption of projekt202’s experience-driven design and development methodology as part of its continued transformation and modernization of the customer experience.
By teaming with Amdocs’ projekt202, Sprint is tapping into a well-established strategy for UX driven design best practices. projekt202 has refined their methodology over the past 15 years to drive the design and development of engaging and intentional customer/user experiences. This enhanced understanding of the context of each customer/user interaction leads to a customer 360 perspective.
“Sprint is collaborating with projekt202 to proactively anticipate our customer’s needs and deliver a superior customer experience across all our interaction points,” said Meg Knauth, VP of Application Development at Sprint. “By taking this outside-in, design-led approach to improving customer journeys, Sprint is creating even more meaningful connections with its customers, which will drive stickiness and revenue.”
“Customer expectations are constantly evolving. Sprint is breaking new ground in delivering more intuitive, seamless and engaging services to market with speed and efficiency,” said Anthony Goonetilleke, group president of Media, Network and Technology at Amdocs.
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Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2019 filed on December 16, 2019.
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