MINNEAPOLIS, MN--(Marketwire - Feb 20, 2013) - Analysts International Corporation (AIC) (
Less than one percent of North American staffing firms receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing Client winners achieved satisfaction scores quadruple the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best in Staffing list truly stand out for their service quality. AIC received satisfaction ratings of 9 or 10 out of 10 from more than 68 percent of their clients, significantly higher than the industry's average of 39 percent.
"Exceptional client service has been the hallmark of our business for more than 45 years," said AIC President and CEO Brittany McKinney. "AIC's high satisfaction ratings are a strong testament to our employees' commitment to delivering on the needs and expectations of our clients and evidence of the value clients place on working with AIC," added McKinney. "We are proud to have earned this recognition for the second year in a row from the clients who know us best and will continue to focus on earning their trust in the future."
"Few things are more important to companies than the employees they hire," said Inavero Founder and CEO Eric Gregg. "The same holds true for candidates on their quest for employment. Staffing firms have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country*, yet so many companies and job candidates don't take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing firm that can either secure the talent or employment opportunity they need."
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing firm with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing firm a 6 or lower (detractors).
*Bureau of Labor Statistics
About Analysts International Corporation (AIC)
Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its clients. From IT staffing and managed teams to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. The Company offers a flexible, collaborative approach; clear industry perspective; and the breadth, scale and experience to deliver results. For more information, visit www.analysts.com.
About Inavero, Inc.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero's team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association's exclusive research partner.
Inavero's Best of Staffing™ is the nation's only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.