SEATTLE, WA--(Marketwired - Jan 22, 2015) - AnswerDash, the world's leading provider of contextual answer technology for websites, today announced Kevin Knoepp as its new vice president of engineering, effective immediately. In his role at AnswerDash, Knoepp will bring his extensive experience to grow the AnswerDash engineering team, scale its contextual answer technology and assist in sales to enterprise clients by developing elegant custom integrations.
"Kevin is an incredibly talented engineer, with immense experience in core business functions from product development to sales and operations," said AnswerDash's CEO Jake Wobbrock. "He has the invaluable ability to understand both the technical side of a product as well as its overall sales strategy. Kevin is uniquely positioned to help scale AnswerDash's product while leveraging existing partnerships, including our recent integrations with Zendesk and Desk.com. Having an accomplished business leader and engineer on our team serves as further validation of our technology as we continue to deliver value to our customers."
Knoepp brings more than twenty years of experience in engineering, product development, and scaling internet-based systems to his role at AnswerDash. Knoepp comes to AnswerDash from Chef, where he served as vice president of product and managed the client and cloud engineering teams. At Chef, he helped ship products to clients like Facebook and Yahoo as well as scale Chef across cloud partners including Microsoft, Google, Amazon and OpenStack. Prior to Chef, Knoepp served as the CTO of InstantService where he led engineering and product development of the world's highest volume chat and email system, serving customers like REI, Nordstrom, Intuit, Sony, United Airlines and T-Mobile. Knoepp was instrumental in InstantService's successful acquisition by ATG, itself acquired by Oracle.
"I saw a lot of parallels between my experience building InstantService and the challenges that AnswerDash faces today. It's a very similar set of technical and market issues. I am excited to join the AnswerDash team and shake up the online customer service market," said Knoepp.
AnswerDash, the world's leading provider of point-and-click contextual Q&A for websites and web applications, offers businesses tools to improve their online customer experience. AnswerDash enables companies to deliver point-and-click contextual Q&A to their customers right where they need it, without typing or switching pages, whether on desktop or mobile platforms. By providing instant self-service answers, AnswerDash increases sales, reduces support costs, and provides valuable customer and product insights to online businesses. For more information, please visit: www.answerdash.com.