Learn how to provide exceptional customer and technician experiences with Astea's FSM technology
SENTOSA, Singapore, Nov. 11, 2019 /PRNewswire/ -- Astea International Inc., a leading global provider of field service management and mobility solutions, announced today its sponsorship of Field Service Asia taking place 12 November through 14 November in Sentosa, Singapore. The conference will focus on several key business challenges in Asia Pacific, including the need to recruit millennial workers and the need to provide superior, differentiating customer experiences. In today's age of digitally-native companies like Amazon and Uber, both customers and field service employees demand exceptional experiences from field service management (FSM) technology. The Astea APAC team will be at stand #1 to demonstrate how a comprehensive, user-friendly FSM platform can help service organisations arm their field engineers with the right tools and knowledge to exceed heightened customer expectations.
"The need to differentiate services, increase customer satisfaction, lower labour costs and improve overall efficiency is driving investment in field service management solutions," said Ben Hartman of the Astea APAC team. "But FSM technology is only capable of driving efficiencies when all the people who interact with it can use it effectively. For field service technicians, it means having mobile apps that are easy to learn and enjoyable to use. For customers, it means having convenient self-service tools that empower them to help themselves."
As a premier conference sponsor, Astea will also participate in the Technology Evaluation Roundtables by hosting a session on "The Humanity of Service". Ben Hartman and Steve Scott will lead the discussion on how to create better customer and technician experiences with the following talking points:
- Delighting your customers means improving communications. Astea helps service organisations improve client communications with online self-service tools that empower customers with on-the-go freedom of appointment booking, live technician GPS tracking, service ticket status updates and more.
- Great customer experiences are driven by even better workforce experiences. How do you empower the technicians who help keep the world running? When it comes to field service, this means preventing technician burnout through smart automation and intuitive, user-friendly mobile apps.
Who: Ben Hartman and Steve Scott of the Astea International APAC team
What: "The Humanity of Service: How to Ensure FSM Technology is Used Effectively to Drive Exceptional Outcomes"
Where: Amara Sanctuary Resort Sentosa, Singapore, Ballroom 2, Level 2
When: Tuesday, 12 November 2019 at 14:20
"The Asia Pacific economy is growing at a staggering rate, having accounted for nearly two-thirds of global growth in 2018. This explosive industrial growth engenders competition, complexity and challenges such as population aging and declining productivity growth," said Emily Hackman, Executive Director of Global Marketing at Astea. "But these growing pains also enable automation technologies to transform industries like field service. And that truly is the transformative value that Astea delivers to these emerging markets—innovative technology that is supported by unparalleled business acumen and service industry expertise."
To learn how Astea can help you become the service company your customers and employees want you to be, visit the Astea APAC team at stand #1 at Field Service Asia or visit Astea.com.
About Astea International
Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea technology helps the world's best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea's solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.
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