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Australian Businesses Plan to Bolster Remote Collaboration as They Look Towards a Hybrid Work Future

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·5 min read
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52% of Respondents Report an Increased Spend on Collaboration, Communication and Productivity Technologies in the Next Year

Smartsheet (NYSE:SMAR), the enterprise platform for dynamic work, revealed today that Australian businesses are concerned about productivity and burn-out for those working remotely, but plan on using technology to improve collaboration among teams. According to research* produced in collaboration with 451 Research, part of S&P Global Market Intelligence, one-half of Australian businesses (49%) are concerned about lower productivity for those not in the office and 46% are worried about work/life balance difficulties.

While many businesses have returned to the office to some degree, a large proportion of the Australian workforce still works remotely. As of February, two in five people with a job worked from home at least one day a week, compared with 24% the same time last year. According to Smartsheet research, the vast majority (79%) surveyed believe greater collaboration is needed to effectively adjust to changes over the coming years.

The report found that businesses plan to improve their technology by enabling collaboration across teams. Over half (52%) of Australian businesses surveyed say they’ll increase spending on collaboration, communication and productivity technologies this year, with 47% planning to increase spend on tools like video conferencing and messaging. More than two-fifths (44%) want to invest in project and work management tools.

Australians are conscious of overloading employees with too many tools, however. More than one-third (37%) say rationalising technology investments - including reducing the range of technologies - will be strategically important over the coming year. This is compared to 28% who want to better integrate applications into workflows.

"The past year has changed the way many businesses work, forcing them to collaborate in new ways and use technology to connect teams more. In Australia, businesses are returning to the office and often adopting a hybrid model that needs the right approach and leadership to be successful," says Nigel Mendonca, Vice President, Asia Pacific at Smartsheet.

While Australian businesses believe technology will aid collaboration, it’s no substitute for strong leadership. Two in five (40%) believe the strategic vision and guidance from company leadership needs to change significantly in the coming year to face disruptions, while a further 42% say this needs at least some change. Over one-third (35%) would like clearer strategic direction for their department to navigate the new business landscape.

"The approach to technology should be people-first and centred on the human experience. This is how you empower dynamic work - rather than overwhelming employees with more applications they struggle to use," continued Mendonca. "The changes resulting from the pandemic have brought to the surface long-needed shifts and will hopefully result in greater autonomy and effective workplaces - whether online or offline - for many Australians."

You can access the full "Get Ahead of Change by Empowering Employees with New Operational Cultures and Tooling Strategies" report here.

*Survey methodology
The survey was conducted by 451 Research among a sample of 400 U.S. workers at enterprise companies with 1,500+ full time employees and three or more office locations, 200 U.K. workers at companies with 1,000+ full time employees and three or more office locations, 200 German workers at companies with 1,000+ full time employees and three or more office locations, and 200 workers from Australia and New Zealand at companies with 500+ full time employees and two or more office locations. It was live from September 23 to October 8, 2020.

About Smartsheet
Smartsheet (NYSE: SMAR) is the enterprise platform for dynamic work. By aligning people and technology so organizations can move faster and drive innovation, Smartsheet enables its millions of users to achieve more. Visit www.smartsheet.com to learn more.

Forward-Looking Statements
This press release contains "forward-looking" statements that are based on our management’s beliefs and assumptions and on information currently available to management. Forward-looking statements include, but are not limited to, statements about Smartsheet’s expectations regarding possible or assumed business strategies, channel and partner strategies, potential growth and innovation opportunities, new products, and potential market opportunities.

Forward-looking statements generally relate to future events or our future financial or operating performance. Forward-looking statements include all statements that are not historical facts and can be identified by terms such as "believe," "continue," "could," "potential," "remain," "will," "would" or similar expressions and the negatives of those terms.
Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. These risks include, but are not limited to, risks and uncertainties related to: our ability to achieve future growth and sustain our growth rate, our ability to attract and retain talent, our ability to attract and retain customers (including government customers) and increase sales to our customers, our ability to develop and release new products and services and to scale our platform, our ability to increase adoption of our platform through our self-service model, our ability to maintain and grow our relationships with channel and strategic partners, the highly competitive and rapidly evolving market in which we participate, our ability to identify targets for, execute on, or realize the benefits of, potential acquisitions, and our international expansion strategies. Further information on risks that could cause actual results to differ materially from forecasted results is included in our filings with the US Securities and Exchange Commission (SEC), including our Quarterly Report on Form 10-K for the fiscal year ended January 31, 2021 filed with the SEC on March 25, 2021. Any forward-looking statements contained in this press release are based on assumptions that we believe to be reasonable as of this date. Except as required by law, we assume no obligation to update these forward-looking statements, or to update the reasons if actual results differ materially from those anticipated in the forward-looking statements.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210503005353/en/

Contacts

Chrissy Vaughn
pr@smartsheet.com