SANTA CLARA, Calif.--(BUSINESS WIRE)--
Avaya Holdings Corp. (AVYA) has been recognized with the Frost & Sullivan 2018 Competitive Strategy Innovation and Leadership Award in the Latin America Enterprise Communications Industry.
Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy resulting in stronger customer satisfaction, market share and competitive brand positioning. The award recognizes the strong overall performance of Avaya’s cloud communications strategy and solid development program designed to respond to the new demands of customers in the region during 2018. Galib Karim, VP of Avaya Americas International was presented the award at a ceremony held in San Diego, California.
“To achieve excellence in competitive strategy is never an easy task, but it is one made even more difficult considering today’s competitive intensity, customer volatility, and economic uncertainty—not to mention the difficulty of innovating in an environment of escalating challenges to intellectual property,” said David Frigstad, President, Frost & Sullivan. “This award signifies a great accomplishment for Avaya.”
Frost & Sullivan’s independent research shows that while the CAPEX-based segment of EC has declined, cloud-based solutions are projected to experience solid growth going forward. Market participants looking to remain relevant to their customers and partners need to adapt to new market trends and customer expectations, which means adjusting their value proposition almost yearly.
During the last two years Avaya has significantly accelerated its pace of innovation, especially in cloud-based communications solutions. The company also introduced significant advances in leveraging artificial intelligence (AI) in its solutions, including AI-based virtual agent, Avaya AvaTM. Additionally, the integration of enhanced team collaboration capabilities into its state-of-the-art conferencing client, Equinox Meeting Online, was cited as competitive strength. The company has also been working on several initiatives to become synonymous with communications in the cloud for customers in the Latin American market with Avaya Private Cloud Services (APCS) and its "Powered by" program which has garnered broad acceptance and demonstrated growing success in the region.
"By building a strong cloud communications strategy and a robust development program to constantly respond to customers´ evolving demands, Avaya has a clear path to future growth opportunities in the Latin American enterprise communications market, providing our customers with solutions tailored to their needs and budgets,” said Galib Karim, VP of Avaya Americas International. “We thank Frost & Sullivan for giving us this recognition in an industry where there are more and more participants every day and to our business partners, clients and work teams because together we are changing the way we do business in the region."
According to Frost & Sullivan, Avaya is widely recognized among its customers in Latin America not only for the superior performance of its products, but also for its industry-leading customer service experience.
Frost & Sullivan's industry analyst team benchmarks market participants and measures their performance through independent, primary interviews and secondary industry research to evaluate and identify best practices. The team follows a 10-step process to evaluate award candidates and assess their fit with select best practice criteria.
Frost & Sullivan’s 360° Research Methodology™, which offers a 360° view of industry challenges, trends and issues by integrating all seven of the firm’s research methodologies, provides an evaluation platform for benchmarking industry players and for identifying those performing at best-in-class levels.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages more than 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 45 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, the delivery of a cloud platform, the availability of features such as agent quality software applications and Intelligent Wire services, and the Company’s move to Big Data, Machine Learning and AI. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom