SAN FRANCISCO, CA and MUNICH, GERMANY--(Marketwired - May 6, 2014) - B2X Care Solutions, the leading provider of customer care for electronic devices, today announced that Gartner has named it as a "Cool Vendor" alongside four other companies in its April 22, 2014, "Cool Vendors in Supply Chain Services 2014" report. Companies chosen for this report are determined solely by Gartner's analyst team.
High tech OEMs need to deliver superior customer service in highly competitive sectors such as the mobile industry to remain competitive and increase both market share and revenue. An often overlooked aspect of this customer service is aftermarket services such as warranty, reverse logistics and repair. B2X can connect front office customer care to back office aftermarket services using its integrated Smart Service Platform, which coordinates the company's global service partner network with retailers, OEMs, insurance companies and third-party aftermarket service providers.
"B2X is a strategic partner for Motorola Mobility LLC., working with us to deliver great results in our support and repair operations in several markets around the world," said Richard Wooldridge, Corporate Vice President Operations & Logistics at Motorola Mobility LLC.
"A streamlined approach to customer service is crucial, especially in the mobile industry, due to its fiercely competitive nature," said Thomas Berlemann, CEO of B2X. "Our Smart Service Platform was created to simplify both the frontend customer support experience and the backend repair, parts and logistics processes, and remove much of the ambiguity typically found in the telecom industry supply chain."
In related news, B2X is a Network Products Guide Hot Company finalist in the both the "Hot Companies and Organizations" and CODiE awards for the "Best Supply Chain Management Solution" category. Additionally, B2X was named as a Ruban d'Honneur "Top 100 in Europe" recipient and finalist in the European Business Awards. Winners for these awards will be determined in the coming weeks.
About B2X Care Solutions
B2X is a technology enabled service provider of customer care solutions for electronic devices to manufacturers, insurance providers, mobile network operators and retailers globally. Our first-of-its-kind Smart Service Platform consists of an end-to-end technology management layer and best practice service delivery processes to ensure consistency and quality across service operations, supported by a global organization of highly experienced staff and a trusted and reliable operational fulfillment partner network. That's why we're the choice for companies in more than 110 countries worldwide. For additional information, visit www.b2x.com.
About the Gartner Cool Vendors Reports
Each year, Gartner identifies new Cool Vendors in key technology areas and publishes a series of research reports highlighting these innovative vendors and their products and services. For additional information, visit www.gartner.com/technology/research/cool-vendors/.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.