- Offers: Assistance includes penalty-free withdrawals from certain types of deposit accounts, ATM fee refunds, and payment deferrals, extensions and waivers
- Availability: Special offers are currently available and end on April 17, or as needed as the bank monitors the ongoing situation
- Business operations: BBVA USA's branch and business network is currently operating under normal business hours
HOUSTON, March 17, 2020 /PRNewswire/ -- BBVA USA is offering special assistance to consumer and small business customers impacted by the ongoing COVID-19 pandemic, including penalty-free withdrawals from applicable CDs, ATM fee refunds, and payment deferrals, extensions and waivers on existing loans and lines of credit, among other offers.
The assistance comes as the COVID-19 outbreak continues across the U.S., with ripple effects that are financially impacting small businesses and consumers. The bank is making these offers available to affected customers across its U.S. footprint throughout the next month, and may extend assistance based on how the crisis unfolds.
"We understand that this pandemic has put many of our customers in a position of uncertainty, and we are working to take some of that burden off of them," said BBVA USA President and CEO Javier Rodriguez Soler. "We know that this is a fluid situation, and will closely monitor any developments that could continue to negatively impact customers across our entire footprint. We are people serving people and it's our responsibility to help our clients in this time of need. We encourage them to contact us with questions or concerns they may have related to this unprecedented situation."
The special assistance package BBVA USA has rolled out includes:
- Deferred and extension payments on existing consumer and small business loans and credit cards
- Waived and refunded ATM fees
- Penalty-free CD withdrawals, for CDs opened prior to March 1
Special offers are currently available and are presently slated to end on April 17. The COVID-19 situation will be continuously monitored to determine if extensions or further action is needed beyond the current end date. The bank is also continuing to work on ways to further assist on customers' financial needs.
All accounts are subject to approval, which may include credit approval. BBVA USA is a Member FDIC and an Equal Housing Lender. BBVA and BBVA Compass are trade names of BBVA USA, a member of the BBVA Group.
For questions on accounts and to speak with a telephone banking agent, customers can contact 844-BBVA-USA. For questions about loan deferrals and extensions, customers can contact 844-222-3862. BBVA USA representatives will be available 8AM - 6PM CST, Monday through Friday.
In addition, BBVA USA's branch network is currently operating under normal business hours. The bank is also encouraging customers to utilize BBVA's award-winning mobile app to deposit checks, transfer funds, make bill payments or send domestic or international wires, among other functionalities.
The bank continues to work with its critical response teams, suppliers and vendors, to avoid interruption to bank operations and to continue providing service to its customers.
For more financial information about BBVA in the U.S., visit bbvausa.investorroom.com.
BBVA (NYSE: BBVA) is a customer-centric global financial services group founded in 1857. The Group has a strong leadership position in the Spanish market, is the largest financial institution in Mexico, it has leading franchises in South America and the Sunbelt Region of the United States. It is also the leading shareholder in Turkey's Garanti BBVA. Its purpose is to bring the age of opportunities to everyone, based on our customers' real needs: provide the best solutions, helping them make the best financial decisions, through an easy and convenient experience. The institution rests in solid values: Customer comes first, we think big and we are one team. Its responsible banking model aspires to achieve a more inclusive and sustainable society.
In the U.S., BBVA is a Sunbelt-based financial institution that operates 641 branches, including 330 in Texas, 89 in Alabama, 63 in Arizona, 61 in California, 44 in Florida, 37 in Colorado and 17 in New Mexico. The bank ranks among the top 25 largest U.S. commercial banks based on deposit market share and ranks among the largest banks in Alabama (2nd), Texas (4th) and Arizona (6th). In the U.S., BBVA has been recognized as one of the leading small business lenders by the Small Business Administration (SBA) and ranked 8th nationally in terms of dollar volume of SBA loans originated in fiscal year 2018.
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SOURCE BBVA USA