SOUTHFIELD, MI--(Marketwire - Mar 26, 2013) - BlueWater Technologies, a national provider of Audio Visual Integration, Meeting & Event Technology, Digital Media Solutions, and Custom Fixtures and Displays, announces its Client Resolution Center, the consolidation of its NOC and service centers to offer clients additional resources and support. The Client Resolution Center team provides 24/7 multi-level support options to resolve issues for clients on customized maintenance plans, managed service plans, or for clients who require service and support on an as-needed basis.
Prior to launching the Client Resolution Center, support services were broken down by technology discipline. If you needed help with a projector or control system, an AV specialist responded to the issue. If it was a networking concern, an IT technician was there to troubleshoot. If you needed content updated on your digital signage or there was an internet connectivity crisis during an event, there was yet a different department. This consolidation, along with in depth cross-training and new cross-discipline personnel ensure the technician answering the phone is qualified to understand any issue and begin working on it immediately.
"In today's world, projectors have Ethernet ports and computers dial video conferencing systems, making the consolidation of our divisional services a natural next step," said BlueWater's Chief Executive Officer Tom Battaglia. "Cross-training the team means our clients receive support from highly trained and qualified technicians who can resolve issues of any type quickly."
The Client Resolution Center will exceed the level of service and support its clients expect. Service plans have always been prevalent in the AV integration industry to protect the clients' long-term investments, and BlueWater has seen an increase for additional support services from its clients investing in meeting and event technology and digital media services. Meeting and event planners utilize more technology at their events than ever before, from interactive engagements to more advanced, custom LED and video displays.
Audio visual technology continues to advance, and BlueWater's team of seasoned designers, engineers, and technicians work closely with the manufacturers to ensure they have a thorough understanding of all new equipment.
"It's imperative our clients receive the service and solutions they expect with the highest of uptime, regardless of the complexity of the project," states Battaglia. "I am excited about the collaboration and dedication I see in the team supporting our Client Resolution Center."
About BlueWater Technologies
Driven by technology, BlueWater Technologies has 28 years' experience of helping its clients connect with millions of customers and employees every day with its innovative technology solutions. Initially established as a custom AV rental and staging house, BlueWater evolved into a national provider of Meeting & Event Technology, Digital Media, Audio Visual Integration, and Custom Displays and Fixtures. BlueWater specializes in the design, engineering and implementation of custom technology solutions for live events, video conferencing, experiential marketing, interactive displays, lead generation capabilities, and more that exceeds its clients' expectations. Learn more about BlueWater at www.BlueWaterTech.com.