Valley Telecom Group leverages the Calix Remote Monitoring Service to reduce the number of incidents requiring technician intervention by 83 percent and issue resolution time by 50 percent
SAN JOSE, Calif., Dec. 06, 2018 (GLOBE NEWSWIRE) -- Calix, Inc. (CALX) today announced a new Remote Monitoring Service that employs machine learning and predictive analytics to help Communications Service Providers (CSPs) identify, assess and address network issues before they impact subscribers. Valley Telecom Group, an early adopter of this transformational offering, incorporated the service into their overall issue resolution methodology in less than one month. Armed with these new capabilities, Valley Telecom reduced the number of incidents that require technician intervention by 83 percent while helping their team resolve network issues 50 percent faster. Many early adopters are leveraging these capabilities to improve operational efficiency, and some are seeing a reduction in the number of events that they analyze and assess by as much as 90 percent.
The Calix Remote Monitoring Service is a cloud-based service that:
- Monitors a CSP’s end-to-end access network 7x24x365 to ensure that all issues are automatically identified and assessed
- Leverages machine learning technology developed through thousands of Calix Support Services engagements with CSPs to correlate alarms, filter extraneous events, and identify critical issues
- Provides incident notifications to CSP team members that include the nature, location, and severity of events to help reduce mean time-to-repair
“The Calix Remote Monitoring Service has delivered tremendous value to us. With greater speed, visibility and confidence in our root cause resolution, we are reducing truck rolls with much greater efficiency,” said Tim Bowlby, IT/Broadband supervisor at Valley Telecom Group. “We field thousands of network alarms a week, and for a company of our size it is a challenge to quickly and effectively sort, prioritize, and solve them. Working with Calix, we were able to rebuild our workflows and reduce the Mean-Time-to-Repair by up to 50 percent, providing our Network Engineering and Operations teams with more insights than they’ve ever had before.”
Valley Telecom serves 7,000 subscribers in more than 20 communities in southeastern Arizona and southwestern New Mexico. They are taking a proactive approach to ensure an exceptional experience for all of their subscribers. For example, they are leveraging real-time notification capabilities to meet their Service Level Agreements (SLAs) by resolving issues before they are reported by subscribers. This strategy improves both operational efficiency and the subscriber experience. Valley Telecom is extending this strategy by upgrading its network to the AXOS E7-2 Intelligent Modular System to simplify operations and ensure they are always on. Finally, Valley Telecom is deploying the world’s only Mesh-Enhanced Carrier Class Wi-Fi solution to deliver unrivaled whole home Wi-Fi coverage to their subscribers.
“We are thrilled to partner with Valley Telecom to help them leverage analytics and insight to identify issues faster and provide a better subscriber experience,” said Greg Billings, senior vice president of services for Calix. “When we set out to build the Calix Remote Monitoring Service, our goal was to deliver an intelligent, cloud-based service that would enable CSPs such as Valley Telecom to proactively resolve issues and increase service uptime. This new service is helping them accomplish these goals at a fraction of the cost of any stand-alone solution that they could implement and maintain on their own. The Calix Remote Monitoring Service is another proof-point of our commitment to deliver solutions and services that enable our customers to optimize their operations while also delighting their subscribers.”
For more information on Calix Remote Monitoring Service and other Support and Managed Services, register here for the upcoming webinar “Calix Support Program Redefined” on December 18th.
Calix, Inc. (CALX) – Innovative communications service providers rely on Calix platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. Calix is the leading global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next generation networks by embracing a DevOps operating model, optimize the subscriber experience by leveraging big data analytics and turn the complexity of the smart home and business into new revenue streams.
This press release may contain forward-looking statements that are based upon management's current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix's results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.