Capture Technologies Successfully Deploys Altigen's On-Premises Softswitch Solution at Digistream
SAN JOSE, CA / ACCESSWIRE / September 27, 2017 / AltiGen Communications (ATGN), a leading Microsoft Cloud Solutions provider of fully managed Unified Communications services, announces that its MaxCS Softswitch IP-PBX, and Contact Center solution has been successfully deployed on-premises at Digistream Investigations, a California based surveillance company. The solution was positioned and ultimately sold to Digistream via Altigen partner, Oakland, California-based Capture Technologies.
Daniel Ronald, Senior System Administrator for Digistream, identified three main reasons for making the switch to AltiGen, saying, "Price, voice quality, and the ability to easily manage the system made our decision to switch to AltiGen easy. Our previous service was extremely difficult to manage, and the voice quality was subpar. With AltiGen, we are experiencing drastically improved voice quality, and the user interface is awesome. The cost savings of roughly 80% from our previous solution was surely icing on the cake!"
The AltiGen MaxCS Softswitch was installed across Digistream's 8 branch offices. Using AltiGen's non-proprietary solution allowed Digistream to deploy on their virtual environment at their datacenter. The whole projected was seamless to the end users, and took less than 2 months to deploy, start to finish.
"The implementation process, managed by Capture Technologies, was smooth, with lots of videos and documentation provided to assist the transition," continues Ronald. "And because of the significant cost savings, we are projected to recover our implementation costs in less than 12 months."
Ronald is no stranger to AltiGen solutions. He worked with the AltiGen team at his previous employer and was excited to introduce the benefits and cost savings to Digistream. "I have seen AltiGen step up to the plate and make the necessary changes to stay competitive and relevant in the industry. The support and honesty in all communications with Capture Technologies made the deployment enjoyable and reinforced the great partner program that AltiGen has developed."
As communications experts, AltiGen provides key support, quick responses and extensive knowledge that helped Capture Technologies smoothly transition Digistream. John Babin, President of Capture Technologies, seconded Ronald's view saying, "AltiGen's support and knowledge are why we are proud to have a longstanding relationship as part of AltiGen's Partner Program, and can confidently recommend their communication solutions to our clients."
"AltiGen is thrilled to continue and expand our relationship with Capture Technologies through the deployment at Digistream," quoted Mike Plumer, Vice President of Sales for AlitGen Communications. "They saw the need for an easy to manage and cost-effective solution that would offer the superior voice quality they were lacking. We are looking forward to continuing to meet and exceed their expectations."
To learn more about AltiGen, visit www.altigen.com.
About Digistream
DigiStream® was founded in 2001 as a firm focused exclusively on surveillance and is located out of Davis, CA. Painstaking time and resources are dedicated to the perfection of the trade through technology, equipment, and investigator training, which has set Digistream apart from the competition.
About Capture Technologies
Capture Technologies is a technology solutions provider out of Oakland, California. From security solutions to communications, Capture specializes in all markets: Healthcare, Public Safety, Transportation, Finance, Government, Education and Contact Centers of all sizes.
About AltiGen Communications
AltiGen Communications, Inc. (ATGN), a leading Microsoft Cloud Solutions provider, delivers fully managed Unified Communications services, combining Hosted Skype for Business, Advanced Cloud PBX, and Innovative Cloud Contact Center applications with seamless integration to Office 365. With thousands of customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California. For more information, call 1-888-ALTIGEN or visit the website at www.altigen.com.
Trademarks
Copyright 2013-2017 by AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.
Safe Harbor Statement
The Forward-looking statements contained in this press release are based upon the Company's views of future events and financial performances, current expectations, beliefs, plans and assumptions, which are subject to a number of risks and uncertainties, including but not limited to, statements regarding cost-effective solutions and continued effectiveness of our Unified Communications solutions.
The forward-looking statements contained in this press release are also subject to unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. Please refer to the Company's most recent Annual Report filed with the OTC Market for a further discussion of risks and uncertainties. Any forward-looking statement made by us in this press release is based only on information currently available to us and speaks only as of the date on which it is made. The Company does not undertake any obligation to update any forward-looking statements.
Company Contact:
David Tang
Chief Operating Officer
AltiGen Communications, Inc.
Phone: 408-597-9175
SOURCE: AltiGen Communications, Inc.
