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Communication Platform-as-a-Service (CPaaS) Market Size to Grow by USD 10.19 Billion, Solutions to be Largest Revenue-generating Component Segment - Technavio

NEW YORK, Nov. 17, 2022 /PRNewswire/ -- The "Communication Platform-as-a-Service (CPaaS) Market by Component (Solutions and Services) and Geography (North America, Europe, APAC, South America, and Middle East and Africa) - Forecast and Analysis 2022-2026" report has been added to Technavio's offering. With ISO 9001:2015 certification, Technavio is proudly partnering with more than 100 Fortune 500 companies for over 16 years. The potential growth difference for the communication platform-as-a-service (cPaaS) market size between 2021 and 2026 is USD 10.19 billion. To get the exact yearly growth variance and the Y-O-Y growth rate, Request a FREE PDF Sample Report

Technavio has announced its latest market research report titled Global Communication Platform-as-a-Service (CPaaS) Market
Technavio has announced its latest market research report titled Global Communication Platform-as-a-Service (CPaaS) Market

Market Segmentation

The solutions segment will be a significant contributor to market growth during the forecast period. This is due to the increasing demand for network systems that can enable smooth communications across multiple end-user industries. Moreover, low-cost cloud-based solutions are being adopted by healthcare providers. These factors of the solutions segment will drive the communication platform-as-a-service market growth during the forecast period.

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North America will be the leading region with 64% of the market's growth during the forecast period. The US is the key country for the communication platform-as-a-service (cPaaS) market in North America.

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Key Market Dynamics

  • Market Driver: Streamlined application management is driving market growth. The use of CPaaS is increasing, as this approach brings flexibility and efficiency, which are essential for driving business growth. Enterprises do not have to set up and maintain servers and upgrades, as they are handled by cloud-based service vendors. The CPaaS model helps manage all the applications from a central place by eliminating the concern of IT governance and enabling instant access to internal infrastructure. It simplifies the tasks of application developers by eliminating the need for time-consuming configuration tasks by offering a user-friendly plug-and-play interface. Such conveniences will drive the communication platform-as-a-service (CPaaS) market growth during the forecast period.

  • Market Challenges: Security concerns related to the public cloud are challenging market growth. In a public cloud, applications from multiple customers are typically run on the same OS. Applications may be isolated from each other using containers or language-specific sandbox mechanism. As a result, customers face vulnerabilities such as lax default application configurations and holes in the Secure Sockets Layer (SSL) protocols. Regulations such as the General Data Protection Regulation (GDPR) impose certain restrictions on where the data can be stored. Data security is extremely critical for the financial services and healthcare industries. Thus, security issues related to the public cloud and storage can lower the acceptance of the CPaaS model, which, in turn, will hamper the growth of the communication platform-as-a-service (CPaaS) market during the forecast period.

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Some Companies Mentioned

  • 8x8 Inc.

  • Alvaria Inc.

  • Avaya Holdings Corp.

  • Bandwidth Inc.

  • Communication Wazo Inc.

  • Infobip Ltd.

  • IntelePeer

  • Iotum Inc.

  • M800 Ltd.

  • MessageBird BV

  • Mitel Networks Corp.

  • Plivo Inc.

  • Sinch AB

  • Telestax Inc.

  • Twilio Inc.

  • vCloudx Pte. Ltd.

  • Vidyo Inc.

  • Vonage Holdings Corp.

  • Voximplant Inc.

  • Voxvalley Technologies Pvt. Ltd.

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Related Reports

Disaster Recovery-as-a-Service Market by Deployment and Geography - Forecast and Analysis 2022-2026: The improvement in manageability and protection is driving the market share growth. DRaaS ensures continuity of business operations in case of an outage. A web-based control panel improves the security and visibility of networks and servers with real-time activity and system health monitoring and reporting.

Access Control as a Service Market by Type and Geography - Forecast and Analysis 2022-2026: The growing awareness of sophisticated data security threats is driving the market growth. The increasing concerns about data security are driving the demand for ACaaS. It is adopted by organizations because of its inherent cyber-risk management capabilities.

Communication Platform-as-a-Service (CPaaS) Market Scope

Report Coverage


Page number


Base year


Forecast period


Growth momentum & CAGR

Accelerate at a CAGR of 17.85%

Market growth 2022-2026

USD 10.19 billion

Market structure


YoY growth (%)


Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

North America at 64%

Key consumer countries

US, Japan, China, UK, and Germany

Competitive landscape

Leading companies, competitive strategies, consumer engagement scope

Companies profiled

8x8 Inc., Alvaria Inc., Avaya Holdings Corp., Bandwidth Inc., Communication Wazo Inc., Infobip Ltd., IntelePeer, Iotum Inc., M800 Ltd., MessageBird BV, Mitel Networks Corp., Plivo Inc., Sinch AB, Telestax Inc., Twilio Inc., vCloudx Pte. Ltd., Vidyo Inc., Vonage Holdings Corp., Voximplant Inc., and Voxvalley Technologies Pvt. Ltd.

Market Dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and future consumer dynamics, and market condition analysis for the forecast period.

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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Key Topics Covered

1 Executive Summary

  • 1.1 Market overview

2 Market Landscape

  • 2.1 Market ecosystem

3 Market Sizing

  • 3.1 Market definition

  • 3.2 Market segment analysis

  • 3.3 Market size 2021

  • 3.4 Market outlook: Forecast for 2021-2026

4 Five Forces Analysis

  • 4.1 Five forces summary

  • 4.2 Bargaining power of buyers

  • 4.3 Bargaining power of suppliers

  • 4.4 Threat of new entrants

  • 4.5 Threat of substitutes

  • 4.6 Threat of rivalry

  • 4.7 Market condition

5 Market Segmentation by Component

  • 5.1 Market segments

  • 5.2 Comparison by Component

  • 5.3 Solutions - Market size and forecast 2021-2026

  • 5.4 Services - Market size and forecast 2021-2026

  • 5.5 Market opportunity by Component

6 Customer Landscape

  • 6.1 Customer landscape overview

7 Geographic Landscape

  • 7.1 Geographic segmentation

  • 7.2 Geographic comparison

  • 7.3 North America - Market size and forecast 2021-2026

  • 7.4 Europe - Market size and forecast 2021-2026

  • 7.5 APAC - Market size and forecast 2021-2026

  • 7.6 South America - Market size and forecast 2021-2026

  • 7.7 Middle East and Africa - Market size and forecast 2021-2026

  • 7.8 US - Market size and forecast 2021-2026

  • 7.9 UK - Market size and forecast 2021-2026

  • 7.10 Japan - Market size and forecast 2021-2026

  • 7.11 Germany - Market size and forecast 2021-2026

  • 7.12 China - Market size and forecast 2021-2026

  • 7.13 Market opportunity by geography

8 Drivers, Challenges, and Trends

  • 8.1 Market drivers

  • 8.2 Market challenges

  • 8.3 Impact of drivers and challenges

  • 8.4 Market trends

9 Vendor Landscape

  • 9.1 Overview

  • 9.2 Vendor landscape

  • 9.3 Landscape disruption

  • 9.4 Industry risks

10 Vendor Analysis

  • 10.1 Vendors covered

  • 10.2 Market positioning of vendors

  • 10.3 8x8 Inc.

  • 10.4 Bandwidth Inc.

  • 10.5 IntelePeer

  • 10.6 MessageBird BV

  • 10.7 Plivo Inc.

  • 10.8 Sinch AB

  • 10.9 Twilio Inc.

  • 10.10 Vonage Holdings Corp.

  • 10.11 Voximplant Inc.

  • 10.12 Voxvalley Technologies Pvt. Ltd.

11 Appendix

  • 11.1 Scope of the report

  • 11.2 Inclusions and exclusions checklist

  • 11.3 Currency conversion rates for US$

  • 11.4 Research methodology

  • 11.5 List of abbreviations

About Us

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