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Conn's says Q2 credit segment performance below its expectations

The company said, “The performance of our credit segment for the second quarter was below our expectations due to short-term execution issues in our collection operations. Corrective actions were taken and negative delinquency trends rapidly reversed. Early stage delinquency at the end of August had declined 12% from peak levels earlier in the month. At August 31, early stage delinquency was below the levels experienced at the end of each of the past nine quarters. We expect further improvement in overall delinquency rates over the next several months. Despite the challenges in our collections operations in the second quarter, we are reaffirming our guidance for the year.” For FY14, sees an increase in the credit portfolio balance and credit portfolio interest and fee yield of between 17.8%-18.1%, reflecting a higher proportion of the portfolio balance represented by no-interest credit programs than in fiscal 2013. For FY14, sees credit segment provision for bad debts of between 8.5%-9.0% of the average portfolio balance outstanding.