Telegateadds Stretto's User Metrics, Help Desk Assistant and Messaging and Presence to Its Offering to Enterprise Customers Globally
VANCOUVER, BC / ACCESSWIRE / January 18, 2018 / CounterPath Corporation (CPAH) (PATH.TO), a global provider of award-winning over-the-top (OTT) Unified Communications solutions for enterprises and carriers, today announced an expanded partnership with Telegate, a Sydney-based Business VoIP Telephone Provider for Hosted PBX Technology to deliver Bria Stretto subscription services.
Telegate has been a longtime customer of CounterPath's Bria and Stretto provisioning solution targeting small to medium-sized enterprises (SME's). The expanded partnership now includes CounterPath's Stretto Platform modules:
- User Metrics - enables Telegate to better manage its deployments with near real-time calling data that characterizes the quality and reliability of the end user experience.
- Help Desk Assistant - provides a seamless way for Telegate support staff to assist customers in the field by enabling the ability to access technical calling data and the ability to perform live wire traces. The combination of user metrics and help desk assistant make it more efficient and effective in solving technical issues quickly and reliably.
- Messaging & Presence - delivers a streamlined user experience across all their communication devices.
"As businesses move to an anywhere, anytime workplace with team-based communication, the choices and options available seem to be endless," said Todd Carothers, EVP of Sales and Marketing at CounterPath. "By partnering with Telegate, we have developed a solution that is highly differentiated from other offerings in the market."
Telegate is part of the $28 million newly established CommsChoice Group. CommsChoice made its debut on the Australian stock exchange (ASX) in December with a vision to disrupt the enterprise unified communications market with leading cloud-based solutions.
Telegate has established a strong customer base among businesses and enterprises because of their commitment to providing an exceptional customer experience. CounterPath's Bria and Stretto is aligned with Telegate's strategy to manage customer communications easily and efficiently across the desktop, smartphone, or tablet. The solution enables businesses and enterprises to enjoy a more collaborative, efficient, and secure way to communicate anytime, anywhere, on any device.
"Telegate's goal is to help companies enable employees, individually or in teams to work faster, communicate smarter and do business better," said Tristan Plummer, CEO, Telegate. "CounterPath's Bria Stretto allows us to provide a highly secure, scalable, cost-effective and future-proof technology for our customers."
Telegate has 23 points of presence around the globe and is respected for being at the forefront of technology and best practices, helping customers stay happier for longer. Learn more at: https://telegate.com.au/
CounterPath Unified Communications solutions are changing the face of telecommunications. An industry and user favorite, Bria softphones for desktop, tablet and mobile devices, together with Stretto Platform™ server solutions, enable operators, OEMs and enterprises large and small around the globe to offer a seamless and unified over-the-top (OTT) communications experience across both fixed and mobile networks. The Bria and Stretto combination enables an improved user experience as an overlay to the most popular UC and IMS telephony and applications servers on the market today. Standards-based, cost-effective and reliable, CounterPath's award-winning solutions power the voice and video calling, messaging, and presence offerings of customers such as AT&T, Avaya, BroadSoft, BT, Cisco Systems, Genesys, GENBAND, Metaswitch Networks, Mitel, NEC, Network Norway, Nokia, Rogers, and Verizon. Visit CounterPath, www.counterpath.com.
Senior Director, Marketing
SOURCE: CounterPath Corporation