SAN JOSE, CA--(Marketwired - Mar 11, 2014) - Ubiquiti Networks, Inc. (
The Crowne Plaza Hickory is the largest hotel in its region and Internet access is one of the key drivers for guest satisfaction at the hotel. It is a highly desired location for conferences for large businesses, such as hospitals, and corporate guests that require fast and reliable WiFi while they are working from the hotel.
Before installing Ubiquiti products, the hotel's network experienced a host of problems, receiving multiple guest complaints per day about WiFi issues. Crowne Plaza Hickory turned to Hickory Computer, a local wireless Internet service provider, to address the problems with their network. Hickory Computer tore down the existing networking infrastructure and installed Ubiquiti to create a faster, more reliable Internet framework.
The installation included 50 UniFi UAP-LR access points throughout the hotel and across five buildings, as well as five TOUGHSwitch TS-8-PROs for Power over Ethernet (PoE) and switching. The UniFi Controller software is installed on-site at Crowne Plaza Hickory and is managed by Hickory Computer for monitoring and network management.
Now, a year after the installation, the hotel rarely receives complaints, and the majority are VPN or firewall issues due to guests' company laptops that are easily fixed on site.
"We didn't even think about using anything else other than Ubiquiti," said Richard Pate, co-owner at Hickory Computer. "With Ubiquiti, you set it, and forget it. It's completely hands off for Crowne Plaza Hickory and worry-free. We love it."
"Thanks to Ubiquiti, I can't tell you the last complaint we had about our WiFi. Our customer satisfaction has improved drastically," said Jay Robertson, general manager at Crowne Plaza Hickory. "Even in the past month we've experienced about a 30 percent growth in profit, and Ubiquiti's WiFi infrastructure is absolutely a factor."
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