It was worth a shot.
In the hours after the United States Men’s Curling Team’s upset win over Sweden in the gold medal match at the PyeongChang Winter Olympics, the official United States Curling account asked Delta for an upgrade for the world champions. It was a fun, and understandable, request.
— USA Curling (@usacurl) February 24, 2018
Delta was having none of it.
Hi, there. Congratulations, gold medal champions! We are honored to be your ride back home! While we don't have any upgrades to offer, we look forward to seeing you on board. Thanks for flying with us! *AJL
— Delta (@Delta) February 24, 2018
It makes sense why there aren’t any first or business-class seats available for the curling team on the way home. Flights to-and-from Seoul, South Korea to the United States are undoubtedly operating at capacity.
But come on Delta, that’s your response? It’s not a good public relations look at all. The person operating the airline’s Twitter account could have easily said Delta could see what it could do or take the conversation to direct message and bring the bad news to the curling team in private.
In public like that less than an hour after the request was made? That’s cold, Delta. Cold. You better treat them like stars when they board.
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