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Disney Plus error codes guide: what to do if you are unable to connect

Bradley Russell
·9 min read
 Disney Plus unable to connect
Disney Plus unable to connect

There’s likely to be a spike in Disney Plus error codes in the coming days and weeks. That’s because of The Mandalorian season 2. If last year is any indication, there are likely to people unable to log in and annoyingly persistent messages such as error code 76 cropping up as you try and stream some of your favourite shows on Disney Plus.

Well, we’re here to help. Below, we’ve tallied up every single major issue and error code we’ve found so far across Disney Plus’ first month. For the most part, we’ve got a solution or a workaround for each, too.

Everything from Disney Plus on Xbox One issues, to your payment method being declined, to problems with using VPNs are all covered here.

What to do if you can't log in to Disney Plus

First things first: contact Disney Plus Help on Twitter. You can also visit their Help Centre and search for your error code, or email them using the address DisneyPlusHelp@Disney.com. If all else fails, contact their (US-only) customer service number: 888-905-7888.

While we’ll try our best to offer some error code fixes down below based on anecdotal evidence, there isn’t a 100% success rate. Contacting Disney directly will almost always be the best course of action.

Unable to connect to Disney Plus: is Disney Plus down?

With thousands upon thousands of people trying to connect to Disney Plus at once, chances are there’s bound to be a few errors. If you’re getting an “unable to connect” message followed by the app telling you “There seems to be an issue connecting to the Disney+ service” then the servers are clearly having some teething issues. This can happen around peak times, especially with the launch of a new series.

You should log out, close the app, then log back in. Also, check your internet settings/router in case that’s the problem and even try different devices, including your PS4 and mobile if possible. Finally, if you’re in a region that doesn’t currently have Disney Plus and you’re using a VPN – that might be the cause of the flood of error messages. That’s a big no-no.

If all else fails, make sure you contact the Disney Plus Help account on Twitter, as they might be able to let you know if there are any problems or planned maintenance in store. The Disney Plus Help Centre, as noted above, is another great resource.

'We could not complete your payment' solution: how to fix Disney Plus credit card issues

Whether you're renewing or starting a Disney Plus sub, there are times when you're trying to pay and instead get the error message: "We could not complete your payment request using the credit card information you supplied. Please re-enter your credit card information or use another form of payment."

Disney suggests checking your postal/ZIP code is correct; the security code on the back of your card is input correctly; the billing address matches your home address (if applicable), and whether the expiration date is the same as what it says on your card.

Disney Plus error code 4

This one is a case of checking your payment details, especially if a new payment month is due to begin. You've either used a card that has expired or one that isn't from a region that currently offers Disney Plus.

Disney Plus error code 9

This one is simple: you've been logged out and you need to log back in. If it persists, change your password.

Disney Plus error code 11

Oops! If you're getting Disney Plus error code 11 then it's a simple case of youcurrently watching Disney Plus in a region that doesn't currently have access to it. Naughty. Even if you're a US citizen who bought it in America, if you go on holiday to a country that doesn't have it, you won't be able to use Disney Plus.

Disney Plus error code 13

Disney Plus error code 13 is one of the simplest to fix. You’ll get this message when you’ve reached your limit of devices that can be used with one account. So, if you have four devices linked to Disney Plus and are trying to log in to a fifth, you’ll have to log out of one of the others. Easy peasy.

Disney Plus error code 22

Depending on who’s asking, error code 22 is either a good thing or a bad thing. The message itself is due to Kids Mode blocking anything that may be seen as unsuitable for younger viewers. If your kids are complaining, you can ignore them. If it’s just you, you’ll need to head into settings and turn off Kids Mode.

Disney Plus error code 24

How's your wi-fi connection? Error code 24 usually only occurs once signal and/or broadband speed drops. Try giving your router a reboot and contact your ISP if any other issues persist.

Disney Plus error code 29

"We're sorry, but we cannot play the video you requested. Please try again. If
the problem persists, visit the Disney+ Help Center (Error Code 29)"

This one is to do with possible internet or server issues. Check your connection speed is up to scratch first before checking online in case Disney Plus has suddenly gone offline, though that's rare.

Disney Plus error code 31

Error code 31 will tell you that the app is having trouble verifying your location. Make sure you're not using a VPN, and also make sure you're connected to a private network. Make sure to turn location settings on, too, if you're using an iPhone or iPad.

Disney Plus error code 39

Error code 39 says: "This means that the video you are trying to watch cannot be watched at this time. This could be a rights availability or other issue with Disney+."

But this one typically revolves around streaming Disney Plus via its Xbox One app. First, make sure you aren’t currently streaming via PC, mobile, or any other devices simultaneously while using the Xbox One app. If that still doesn’t work – try changing HDMI port on your TV to your Xbox. It’s a minor change, but could fix error code 39.

Disney Plus error code 41

"We’re sorry, but we cannot play the video you requested," is a pretty baffling message, right? But that's essentially what error code 41 boils down to.

Error 41 appears when the system appears to be overloaded thanks to a traffic spike. It will be worth keeping an eye on when big shows are dropping for this – if everyone’s trying to watch a single show at once, the stress levels might get too much and you could see this error. Think of it as a game launch day and the servers have gone kaput – patience, more than anything, is required.

Disney Plus error code 42

"Please check to see that you are still connected to the Internet and try again (Error Code 42)" is what you'll see when faced with one of the most frequent Disney Plus error codes.

If rebooting your router/trying a wired connection to your device doesn’t work, then you’ll have to go straight to the Disney Plus help team (check out the various methods of contacting them above) as this is one of the few Disney Plus error codes without a steady fix.

Disney Plus error code 43

You tend to see error code 43 on Disney Plus when you're attempting to watch a movie or series that was on your watchlist and has since been removed. Sometimes, the app doesn't update your watchlists after content expires, so just be wary of that.

Disney Plus error code 73

Another new one that's surfaced, Disney Plus error code 73 supposedly has something to do with your IP address. Disney suggests not using a VPN if you are using one. If you're not, make sure location settings are turned on through the Settings page on your device.

Disney Plus error code 76

Error code 76 simply says, "We’re currently experiencing slow Internet connection speeds."

Disney Plus error code 76 is similar to 41 insomuch as it’s tied to the amount of traffic and potential server overload. The basic fixes can sometimes work best: uninstall your app and re-install; log out and back in, and rebooting your router. However, it’s worth, again, just contacting Disney or waiting a little longer for the service to sort itself out. There’s nothing much you can do on your end.

Disney Plus error code 83

Various messageboards and Twitter threads have drawn attention to error code 83. It seems to stem from using Disney Plus on your mobile or using mobile data, such as a hotspot or your data plan, or Roku devices. Connect to your home wi-fi and try another compatible device to see if that works any better.

Error 83, though, is by far the most prevalent and irritating. There's no known fix as of writing so your best course of action is to contact Disney

Disney Plus error code 86

"We’re sorry; this account has been blocked" sounds pretty scary. Hopefully, you can remedy it easily.

This particular Disney Plus error code requires you to go straight to Customer Service. That’s because your account has been blocked – it may have been hacked, but let’s hope not – and you’ll need to re-activate it. If you haven’t done so already, now may be a good time to also change your Disney Plus password. Just in case.

No error code

Well, this is unhelpful. If you're getting a 'No Error Code' message, try restarting your app until A) you either get a more useful error code number or B) it goes away all by itself. Again, try logging in and out too.

While you’re here, why not check out the best movies on Disney Plus and best shows on Disney Plus