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Diversicare Wins Customer and Employee Approved Awards From NRC Health

BRENTWOOD, Tenn., May 15, 2019 (GLOBE NEWSWIRE) -- Diversicare Healthcare Services, Inc. (DVCR) has earned a 2019 Customer Approved Award and a 2019 Employee Approved Award from Lincoln, Nebraska–based healthcare-intelligence firm NRC Health. The awards recognize senior-care organizations across the country for creating an outstanding care experience for their customers and employees.

Jay McKnight, the Company's President and Chief Executive Officer, said, “We are honored that our organization was selected as a recipient of the 2019 Customer Approved Award and the 2019 Employee Approved Award from NRC Health. These recognitions prove our commitment to exceeding expectations and providing the highest quality care to our patients and residents. Thank you to all of our hardworking team members, who made receipt of these awards possible. We are truly blessed to have such a dedicated group of team members at Diversicare who are committed to each other personally and professionally. We respect each other, succeed together, and recognize that we can solve anything as a team. We are devoted to carrying out our mission and staying true to our values every day.”

About the Customer Approved Award

Only twenty Independent Living, Assisted Living, or Skilled Nursing organizations earned this remarkable distinction. Winners were selected according to the results from NRC Health’s 2018 Resident and Family Experience Survey. 

To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with both customer satisfaction and enduring loyalty. 

A complete list of award-winners can be found at nrchealth.com/customer_employee_awards.

“These organizations have dedicated themselves to creating an enriching experience for the people they serve,” said Stephanie Kolbo, NRC Health’s Vice President of Business Development. “As the survey results show, their efforts have not gone unnoticed by residents and their family members. It’s NRC Health’s pleasure to recognize their achievement.”

About the Employee Approved Award

Only twenty Independent Living, Assisted Living, or Skilled Nursing organizations earned this remarkable distinction. Winners were selected according to the results from NRC Health’s 2018 Employee Experience Survey. 

To qualify, organizations must have a high percentage of respondents willing to recommend their locations as places to work. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with employee engagement, organizational loyalty, and job satisfaction.  

A complete list of award-winners can be found at nrchealth.com/customer_employee_awards.

“In senior living, employee culture makes all the difference,” said Stephanie Kolbo, NRC Health’s Vice President of Business Development. “These organizations have developed working environments that both create and sustain employee engagement, so workers can dedicate themselves wholeheartedly to care. NRC Health commends these organizations for their dedication to their staff.”

About NRC Health

For 37 years, NRC Health (NRC) has been committed to achieving human understanding and bringing healthcare organizations closer to their customers than ever before by illuminating and improving the key moments that define an experience and build trust. Guided by its uniquely empathic heritage, proprietary methods, skilled associates, and holistic approach, NRC Health helps its customers design experiences that exceed expectations, inspire loyalty, and improve wellbeing among patients, residents, physicians, nurses, and staff.

For more information, call 800-388-4264, write to info@nrchealth.com, or visit www.nrchealth.com.

About Diversicare Healthcare Services, Inc.

As of May 15, 2019, Diversicare provides long-term care services to patients in 72 skilled nursing and senior housing centers containing 8,214 licensed nursing beds. For additional information about the Company, visit Diversicare's web site: www.DVCR.com.

Company Contact:     Investor Relations:
  James R. McKnight, Jr.       Kerry D. Massey
  Chief Executive Officer       Chief Financial Officer
  615-771-7575       615-771-7575