- Potential for power outages in central and eastern Florida due to tropical force winds.
- Storm kits should include additional COVID-19 protection items.
ST. PETERSBURG, Fla., July 31, 2020 /PRNewswire/ -- With Florida in the path of Hurricane Isaias, Duke Energy Florida is preparing for potential outages and is encouraging customers to do the same.
Hurricane Isaias is forecast to reach the Southeast coast of Florida on Saturday, bringing strong winds, heavy rainfall and the potential for flooding. Duke Energy customers in central and eastern Florida may experience weather-related outages.
"We understand now more than ever that our customers are depending upon us to provide safe and reliable power," said Jason Cutliffe, Duke Energy's storm director for Florida. "With COVID-19, customers are spending more time at home and even brief outages can be concerning. Our team is ready to respond as quickly and safely as possible to minimize the effects to our customers. We'll also adjust our plans in the event the path of the storm shifts or changes."
During non-pandemic times, restoring power after a storm can be difficult for utility repair crews, as travel and work conditions can be affected by high winds and widespread flooding. In addition to these concerns, Duke Energy's detailed storm response plan has incorporated CDC recommendations for COVID compliance and social distancing measures to help keep our customers and communities safe.
Crews are wearing face coverings when the job allows and have modified work practices to reduce interactions. Customers are asked to remain outside of marked work zones and refrain from approaching crews working to restore outages during storms.
Outage alerts and reporting power outages
Before the storm hits, customers can sign up to receive outage alerts and should make sure their contact information is up to date and select their communication preferences.
Customers who experience a power outage can report it the following ways:
- Visit duke-energy.com on a desktop computer or mobile device.
- Use the Duke Energy mobile app – download the Duke Energy App from a smartphone via Apple Store or Google Play.
- Text OUT to 57801 (standard text and data charges may apply).