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Edited Transcript of ADBE earnings conference call or presentation 11-Jun-20 9:00pm GMT

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Q2 2020 Adobe Inc Earnings Call SAN JOSE Jun 24, 2020 (Thomson StreetEvents) -- Edited Transcript of Adobe Inc earnings conference call or presentation Thursday, June 11, 2020 at 9:00:00pm GMT TEXT version of Transcript ================================================================================ Corporate Participants ================================================================================ * John F. Murphy Adobe Inc. - Executive VP & CFO * Jonathan Vaas Adobe Inc. - VP of IR * Shantanu Narayen Adobe Inc. - Chairman, President & CEO ================================================================================ Conference Call Participants ================================================================================ * Aleksandr J. Zukin RBC Capital Markets, Research Division - MD of Software Equity Research & Analyst * Brad Alan Zelnick Crédit Suisse AG, Research Division - MD * Brent John Thill Jefferies LLC, Research Division - Equity Analyst * Jay Vleeschhouwer Griffin Securities, Inc., Research Division - MD of Software Research * Jennifer Alexandra Swanson Lowe UBS Investment Bank, Research Division - Analyst * Kasthuri Gopalan Rangan BofA Merrill Lynch, Research Division - MD and Head of Software * Keith Weiss Morgan Stanley, Research Division - Equity Analyst * Keith Frances Bachman BMO Capital Markets Equity Research - MD & Senior Research Analyst * Mark L. Moerdler Sanford C. Bernstein & Co., LLC., Research Division - Senior Research Analyst * Saket Kalia Barclays Bank PLC, Research Division - Senior Analyst * Stewart Kirk Materne Evercore ISI Institutional Equities, Research Division - Senior MD & Fundamental Research Analyst ================================================================================ Presentation -------------------------------------------------------------------------------- Operator [1] -------------------------------------------------------------------------------- Good afternoon, and welcome to the Adobe Q2 FY '20 Quarterly Earnings Call. (Operator Instructions) Today's conference is being recorded. I'd like to turn the conference over to our Vice President of Investor Relations, Jonathan Vaas. Please go ahead, sir. -------------------------------------------------------------------------------- Jonathan Vaas, Adobe Inc. - VP of IR [2] -------------------------------------------------------------------------------- Good afternoon, and thank you for joining us. With me on the call today from their home offices are Shantanu Narayen, Adobe's President and CEO; John Murphy, Executive Vice President and CFO; as well as Mike Saviage who, in March, announced his retirement as Adobe's Head of Investor Relations and is continuing to assist with the transition. On this call, we will discuss Adobe's second quarter fiscal year 2020 financial results. By now, you should have a copy of the press release, which crossed the wire approximately 1 hour ago. We've also posted PDFs of our prepared remarks and an updated data sheet on Adobe's Investor Relations website. Before we get started, we want to emphasize that some of the information discussed in this call, including our financial targets and product plans, is based on information as of today, June 11, and contain forward-looking statements that involve risks, uncertainties and assumptions. Actual results may differ materially from those set forth in these statements. For a discussion of these risks and uncertainties, you should review the forward-looking statements disclosure in our press release we issued today as well as Adobe's SEC filings. On this call, we will discuss GAAP and non-GAAP financial measures. Reconciliations between the 2 are available in our earnings release and on Adobe's Investor Relations website. Call participants are advised that the audio of this conference call is being webcast live and is also being recorded for playback purposes. An archive of the webcast will be made available on Adobe's Investor Relations website for approximately 45 days. The call audio and the webcast may not be rerecorded or otherwise reproduced or distributed without Adobe's prior written permission. I will now turn the call over to Shantanu. -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [3] -------------------------------------------------------------------------------- Thanks, Jonathan and good afternoon. I hope you and your families are safe and healthy. Adobe's second quarter coincided with what we hope was the peak of the COVID-19 pandemic. Around the world people shifted their attention to their health and their families. Businesses focused on protecting their employees, financial stability and continuing to serve their customers. Unfortunately, millions of people have lost their jobs, and small and medium-sized businesses have been hit particularly hard. Through this crisis, Adobe's focus remains on employee health and safety, serving our customers and on ensuring business continuity. We took early and decisive action to direct our teams to work from home, suspend travel and cancel in-person events through 2020 to flatten the curve. To support the communities in which we live and work, we have donated over $5 million and 22,000 hours of virtual volunteer time to COVID-19 relief organizations. We are also proud to be part of the coalition that developed the COVID-19 Testing Data Response Platform, providing test screening appointments and insights for public health officials and government. We immediately instituted work streams to control discretionary expenses and evaluate our strategic priorities to double down on those that will drive the greatest growth and profitability for the long term. Through all of this, the resiliency and flexibility of our employees has been awe-inspiring. I am proud of how our employees transitioned to this new reality. Adobe is the digital experiences company, with millions of global customers relying on our products every day to create the world's content, automate critical document processes and engage with their customers digitally. Adobe's leadership in 3 large and growing categories, Creative Cloud, Document Cloud and Experience Cloud, is driving our performance. Adobe drove strong Q2 performance across Adobe Creative Cloud, Adobe Document Cloud and Adobe Experience Cloud. We delivered $3.13 billion in revenue in Q2, representing 14% year-over-year growth. GAAP earnings per share for the quarter was $2.27, and non-GAAP earnings per share was $2.45. In our Digital Media business, we drove strong revenue growth in both Creative Cloud and Document Cloud in Q2. Net new Digital Media annualized recurring revenue, or ARR, was $443 million, and total Digital Media ARR exiting Q2 grew to $9.17 billion. Q2 Creative revenue was $1.87 billion, which represents 17% year-over-year growth. Net new Creative Cloud ARR was $352 million. The past couple of months have shown us that in times of uncertainty, people are turning to creative expression to learn, cope and make an impact. Adobe Creative Cloud is the center of this new creative renaissance, unleashing creativity for all and empowering millions of people around the world to tell their stories. As schools faced physical closures and moved online, we focused our attention on enabling them to create from home. We immediately provisioned 30 million students at home with Creative Cloud and provided teachers distance learning support. In Q2, we saw historic highs in adobe.com traffic across both Creative Cloud and Document Cloud. Demand for our professional video products was particularly high with strong engagement for Adobe Premier Pro and After Effects. We continue to see steady growth from social content creators using Premier Rush, which saw a 75% increase in monthly active users quarter-over-quarter. Mobile traffic, member sign-ups and monetization continues to accelerate. Adobe Fresco has seen a greater-than-40% increase in downloads since the start of 2020. Photoshop Express has surpassed 20 million in monthly active users. Our teams are gearing up for a significant Creative Cloud update later this month featuring exciting new product innovation as well as new capabilities designed to facilitate collaboration between creators, particularly important in this environment. We're excited to make Photoshop Camera generally available on iOS and Android this week, bringing the magic of Photoshop to the point of capture. Photoshop Camera is a fun and easy consumer app targeted at social creators, an increasingly important segment for Adobe. At Adobe, we believe everyone is a creator, and we need to make products suitable for different skill levels. Adobe Spark, available both on the web and as a mobile app, is targeted at the large group of communicators who need to create social graphics, web pages and short videos for their business, school or community. As part of the strategic review of our Creative business, we have decided to increase our investment in 2 exciting areas: providing new solutions that address the unmet needs of the communicator segment and ensuring that the web browser is a first-class authoring platform. We're proud of the role we play in inspiring the global creative community. With our Honor Heroes campaign, we galvanized our community to create artwork honoring essential workers on the frontlines. We created an Adobe Fresco-compatible digital coloring book and launched a creative campaign with musician Marshmello, challenging fans to create a video for his latest single, Be Kind. Document Cloud revenue in Q2 was a record $360 million, and we grew Document Cloud ARR to $1.24 billion. With Adobe Document Cloud, we're accelerating document productivity, enabling our customers to engage, transact and collaborate seamlessly in a remote work environment. As we did with Creative Cloud, we implemented several programs to support our customers. This included making our web-based PDF services on adobe.com free and implementing a government rapid response program to assist local governments by providing extended trials for Adobe Document Cloud. The shift to remote work has driven a surge in demand for digital documents, with use of web-based PDF services up nearly 40% quarter-over-quarter and the number of documents shared in Acrobat increasing 50% year-over-year. We continue to drive strong adoption for Adobe Sign, our cloud-based electronic signature solution, with usage increasing 175% since the start of our fiscal year. Mobile usage exploded with Acrobat Reader installations increasing 43% year-over-year and Adobe Scan installations, up 66% year-over-year. We're proud of the role our technology is playing in enabling our government customers to accelerate their transition to digital. The City of Seattle's digital workplace division deployed Adobe Sign across its departments when the city quickly shifted to telework. The State of Utah is using Adobe Acrobat and Sign as part of its telework initiative to facilitate emergency response and streamline communication across the state. As part of the strategic review of our Document business, we're increasing investment in Adobe Sign and our PDF services on the web and availability of PDF functionality through APIs to capitalize on the wholesale shift to remote work and digital-first document processes. In our Digital Experience business, we achieved Experience Cloud revenue of $826 million for the quarter. As outlined at our last earnings call, we saw anticipated delays in enterprise bookings and consulting services implementations as companies prioritized employee and financial well-being. The extreme economic challenges that enterprise customers in certain verticals experienced as well as weakness in our commercial segment that targets small- and medium-sized businesses also adversely impacted bookings. In addition, the significant global decline in advertising spending impacted our Advertising Cloud revenue. Despite the short-term challenges, the mandate to digitally transform has taken on heightened urgency. Enterprises continue to recognize Adobe's leadership in customer experience management. Key customer wins in the quarter included IBM, Walgreens, Safeway, Astellas Pharma and Allianz. We're dedicated to our customers' success and proud to see the impact our technology is having. Government organizations such as the U.S. Census Bureau are relying on Adobe Experience Cloud to modernize citizen experiences. 3M and Verizon are reaping the benefits of the Adobe Experience Platform, and we now cumulatively have over 10 billion active customer profiles running on Adobe Experience Platform. Adobe Experience Cloud was named a leader with the highest position among 19 vendors in the Gartner Magic Quadrant for Multichannel Marketing Hubs as well as a leader by Forrester in the B2B and B2C Commerce Suites Wave reports. We successfully transitioned Adobe Summit to an exclusively digital event where we debuted new Adobe Experience Cloud innovation, including intelligent services, customer journey analytics and the customer experience management playbook. The Adobe Summit Live virtual experience enabled us to engage a far larger audience than an in-person event and set the bar for virtual events. Cumulatively, we have engaged with more than 0.5 million visitors. While it was difficult to imagine only conducting business with CMOs and CIOs virtually, a side benefit of everyone working at home is that we're able to schedule and engage with far more customers across multiple continents. In all these discussions with business leaders, it is clear that investments in digital, and specifically customer experience, are more important than ever. As a result of the strategic review of our Digital Experience business, it is clear that we have an unparalleled value proposition and market-leading solutions across content and commerce, customer journey management and customer data and insights, all powered by the Adobe Experience Platform. To further our lead, we are increasing our investment in AI and machine learning, next-generation applications and services on the Adobe Experience Platform and accelerated integration of our content and commerce offerings. Our current advertising offerings consist of Advertising Cloud software solutions as well as Advertising Cloud transaction-driven solutions. We will continue to offer our Advertising Cloud software solutions to our Digital Experience customers, but this will not be an area of growth moving forward. CMOs want a single source of reporting and attribution for their advertising investment, which we can uniquely offer through the combination of Advertising Cloud and the Adobe Experience Cloud. We have decided to accelerate our previously stated strategy of eliminating the low-margin Advertising Cloud transaction-driven offerings. These offerings are no longer core to our overall value proposition of delivering on customer experience management nor contributing to our subscription-based bookings and revenue and, in fact, are extremely resource intensive. The impact of this strategic shift was evident in our Q2 revenue, cost of goods sold and gross margin results and will be factored into future Digital Experience targets. Earlier this year, we hired Anil Chakravarthy to drive the immense enterprise opportunity. Over the past few months, Anil continued to expand his charter with responsibility for strategy, product engineering and marketing, consulting and customer success for the Digital Experience business. Coincident with the long-planned retirement of Matt Thompson, Adobe's Executive Vice President of Worldwide Field Operations, Anil will now be adding responsibility for the entire worldwide enterprise field organization. Over the past 13 years, Matt has played a pivotal role in the company's transformation to a subscription software model in the Digital Media business as well as the creation of the Digital Marketing category. He has built a world-class go-to-market organization and championed customer centricity. I will miss our partnership and wish Matt well in his retirement. Matt has built a deep management bench, and I'm confident that this combined organization will thrive under Anil's leadership. Adobe is the market leader in customer experience management, and we have invested in deep product integration, platform innovation and a robust ecosystem. We are well positioned to execute on the growing total addressable market for customer experience management. At Adobe, we are guided by our belief that it's not only what we do but how we do it that is core to our success. We believe that everyone deserves respect and equal treatment, and we're outraged at the senseless violence against the black community in the U.S. This is a painful reminder of the injustice and systematic racism that exists in our country. We can and must do better, and we're committed to doing so at Adobe. Great companies are defined by how they lead through adversity. We have successfully navigated several crises and have always used them as a catalyst to make strategic and structural change to emerge stronger. I am particularly proud of how our employees embraced the current challenges and rallied to ensure that innovation, customer centricity and adherence to our core values remains front and center. Our employees, broad and diverse portfolio of products, strong balance sheet and rigorous operating cadence put us in a rarified atmosphere among companies of our size and scale. We will emerge stronger than ever. John? -------------------------------------------------------------------------------- John F. Murphy, Adobe Inc. - Executive VP & CFO [4] -------------------------------------------------------------------------------- Thanks, Shantanu. In the second quarter of FY '20, Adobe achieved record revenue of $3.13 billion, which represents 14% year-over-year growth. GAAP diluted earnings per share in Q2 was $2.27, and non-GAAP diluted earnings per share was $2.45. Business and financial highlights in Q2 included Digital Media revenue of $2.23 billion, net new Digital Media ARR of $443 million, Digital Experience revenue of $826 million, expanding profitability with strong earnings per share, cash flow from operations of $1.18 billion and repurchasing approximately 2.6 million shares of our stock during the quarter. Adobe's strong second quarter performance demonstrates our continued top and bottom line growth despite an ongoing global pandemic. We are well positioned to navigate the continuing crisis given our resilient business model and a healthy balance sheet. In the work from home and distance learning environment, our strategy of fueling content creation, digital workflows and digital transformation is more relevant than ever as digital engagement continues to underpin the global economy. In our Digital Media segment, we achieved 18% year-over-year revenue growth in Q2. On an FX-adjusted basis, using rates in effect as of the start of our Q2, Digital Media revenue grew 19% year-over-year. During Q2, we added $443 million of net new Digital Media ARR, our strongest Q2 on record. Total Digital Media ARR exiting the quarter was $9.17 billion. Within Digital Media, we achieved another strong quarter with our Creative business. Creative revenue grew 17% year-over-year, and we increased Creative ARR by $352 million. During the second quarter, we saw increased demand for our solutions on adobe.com amid the work-from-home environment, and usage of our products spiked notably during the quarter. Q2 Creative growth drivers included strong new user growth across all geographies, including single app adoption by individuals; adoption of our professional video products, including single-app Premier Pro subscriptions, as engagement from communicators and YouTubers increased significantly; strength in migrating students and trial users to paid subscriptions; significant unit growth for paid mobile subscriptions; and continued focus on targeted campaigns using insights from a data-driven operating model, which drove significant growth in web traffic during the quarter. Adobe Document Cloud delivered another quarter of strong revenue growth. We achieved record Document Cloud revenue of $360 million, which represents 22% year-over-year growth. And we added $91 million of net new Document Cloud ARR during the quarter. As with our Creative business, Document Cloud benefited from tailwinds associated with knowledge workers and communicators working from home. And we had a particularly strong quarter driving new business for Adobe Sign, with net new ARR more than doubling year-over-year. Document Cloud performance during Q2 was driven by strength on adobe.com across the individual and SMB segments; significant growth in consumer adoption of mobile apps and PDF services; shortened deal cycles for enterprise Acrobat and Sign customers as the imperative to translate paper processes to digital accelerates across the globe; increased pipeline and improved execution in the government segment, particularly for our Sign solution; and conversion of free mobile app users and our Reader installed base to paid subscriptions. Across Digital Media, consistent with our expectations, we experienced some weakness for the SMB offerings in the reseller channel and adobe.com. Turning to our Digital Experience segment, our primary focus is to grow software-based subscription revenue across our portfolio of products. Our Adobe Experience Cloud revenue includes subscription revenue, which includes revenues from Advertising Cloud; professional services revenue; and other, which includes perpetual, OEM and support revenue. In Q2, we achieved quarterly Digital Experience revenue of $826 million, which represents 5% year-over-year growth. Digital Experience subscription revenue was $707 million, representing 8% year-over-year growth. And Digital Experience subscription revenue, excluding Advertising Cloud revenue, grew 18% year-over-year. As outlined on our Q1 earnings call, our Advertising Cloud revenue was negatively impacted given the COVID-19 situation. As we saw the extent of the global decline in advertising spend, we made the strategic decision mid-quarter to cease pursuing transaction-driven Advertising Cloud deals. Together, this resulted in a shortfall of approximately $50 million relative to our targeted Q2 revenue. A significant portion of the revenue from the transaction-driven Advertising Cloud offerings is recognized on a gross basis with the related cost of media purchase recognized as cost of goods sold, resulting in low gross margin percentages for these offerings. While the discontinuation of these offerings will negatively impact revenue, it will enable us to drive improvements to our overall gross margins, DSO and the profitability of our Digital Experience segment as already evident in this quarter's results. We now expect approximately $200 million total Advertising Cloud revenue for the full fiscal year with $70 million for the second half, decelerating from the first half of the year. As comparison, we achieved $360 million in Advertising Cloud revenue in fiscal 2019, and our original 2020 targets assume that Advertising Cloud would grow at rates consistent with the overall subscription revenue for Digital Experience. In Q2, our professional services revenue in Digital Experience declined approximately 8% year-over-year. While there were some delays in converting consulting backlog to revenue early in Q2, we saw progress in implementations as the quarter progressed. Through a challenging quarter, we continue to build pipeline and saw strength in our content and commerce offerings, particularly in the enterprise segment. As with consulting, we saw some momentum late in the quarter in our commercial segment that targets small and medium businesses. Across Adobe as we navigate the economic downturn, we are managing the business carefully to drive growth and profitability. We reduced discretionary spending and delivered a strong operating margin. Our operating expenses declined sequentially quarter-over-quarter as a result of a reduction in the pace of hiring, savings across travel and entertainment and in-person event cancellations. Having completed our strategic review and reprioritization, we will now turn our focus to investing appropriately for continued long-term growth. From a quarter-over-quarter currency perspective, FX decreased revenue by $18 million. We had $5 million in hedge gains in Q2 FY '20 versus $7 million in hedge gains in Q1 FY '20. Thus, the net sequential currency decrease to revenue considering hedging gains was $20 million. From a year-over-year currency perspective, FX decreased revenue by $37 million. The $5 million in hedge gains in Q2 FY '20 versus the $9 million in hedge gains in Q2 FY '19 resulted in a net year-over-year currency decrease to revenue considering hedging gains of $41 million. Adobe's effective tax rate in Q2 was minus 10% on a GAAP basis and 10% on a non-GAAP basis, in line with our Q2 targets. Our trade DSO was 40 days, which compares to 42 days in the year ago quarter and 41 days last quarter. Remaining performance obligation, or RPO, grew by 19% year-over-year to $9.92 billion exiting Q2 and was relatively flat quarter-over-quarter. Adobe.com cloud offerings, typically billed monthly, are reported as unbilled backlog whereas channel offerings, billed annually upfront, are reported as deferred revenue. The strength in acquisition from adobe.com during the quarter drove a mix shift from deferred revenue to unbilled backlog. We exited Q2 with $3.46 billion in deferred revenue. Our ending cash and short-term investment position exiting Q2 was $4.35 billion, and cash flow from operations was $1.18 billion in the quarter. Consistent with macroeconomic trends, we saw some increase in customer requests for billing concessions. We continue to be focused on working with our customers to ensure their success while managing our cash flows. In Q2, we repurchased approximately 2.6 million shares at a cost of $850 million. We currently have $3.4 billion remaining of our $8 billion repurchase authority granted in May 2018, which goes through 2021. In light of the macroeconomic environment and the strategic shifts for Advertising Cloud, we are withdrawing the annual fiscal 2020 targets. Our targets factor current macroeconomic conditions, continued impacts of the pandemic and typical Q3 seasonality across the summer months of June, July and August. For Q3, we are targeting revenue of approximately $3.15 billion, Digital Media segment year-over-year revenue growth of approximately 16%, net new Digital Media ARR of approximately $340 million, Digital Experience segment revenue flat year-over-year, Digital Experience subscription revenue growing 5% year-over-year or 14% when excluding Advertising Cloud revenue, tax rate of approximately 10% on a GAAP and non-GAAP basis, share count of approximately 485 million shares, GAAP earnings per share of approximately $1.78 and non-GAAP earnings per share of approximately $2.40. We expect typical seasonal strength in Q4 across our Digital Media and Digital Experience business. We expect our operating expenses to increase in line with growth rates in previous years as we continue to invest for growth. In summary, our resilient business model, healthy balance sheet and data-driven operating model enabled us to successfully navigate this unprecedented macroeconomic environment. We are extremely proud of how our employees have continued to innovate and remain productive. Our long-term opportunity remains robust given digital technologies will increasingly drive the global economy. I'll now turn the call back over to Jonathan. -------------------------------------------------------------------------------- Jonathan Vaas, Adobe Inc. - VP of IR [5] -------------------------------------------------------------------------------- Thanks, John. As we announced last month, we have shifted Adobe MAX, our annual creativity conference, to be an online event this October. Information about the event can be found online at max.adobe.com. We plan to host a virtual financial analyst meeting later in the fall. Invitations will be sent to our analyst and investor e-mail list this summer. If you wish to listen to a playback of today's conference call, a webcast archive of the call will be available on Adobe's IR site later today. You can also listen to a phone replay by calling the numbers shown above. The phone playback service will be available beginning at 5:00 p.m. Pacific Time today and ending at 5:00 p.m. Pacific Time on June 18. We would now be happy to take your questions. (Operator Instructions) Operator? ================================================================================ Questions and Answers -------------------------------------------------------------------------------- Operator [1] -------------------------------------------------------------------------------- (Operator Instructions) And we'll take our first question today from Brent Thill with Jefferies. -------------------------------------------------------------------------------- Brent John Thill, Jefferies LLC, Research Division - Equity Analyst [2] -------------------------------------------------------------------------------- Shantanu, for the third quarter of Digital Experience, you're guiding to flat revenue growth. And I think many are just curious, given the digital tailwinds, why such a steep headwind on this business? And also as a follow-up, if you could just talk to the field changes with Matt's departure and Anil picking up, just reassurance around the field, that there won't be any major changes, that would be great. -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [3] -------------------------------------------------------------------------------- Sure, Brent, happy to answer both of the questions. I mean, first, as it relates to Digital Experience, I think, as we said, while we saw a little bit of slowness in interest at the beginning of the quarter, we certainly -- as people dealt with the employee issues as well as financial stability, the interest and demand in Digital Experience absolutely continues to grow stronger. With respect to Matt and Anil's transition, we really don't expect any issue. Matt has been planning for this for a long time. Anil has certainly, in his role as CEO at Informatica, managed the field. There's a deep bench. Matt is available for a transition. And he's certainly going to remain a friend of the company. And so I would not anticipate any issues whatsoever with respect to the field transition because the next layer is completely in place and has tremendous experience with Adobe. I think as it relates to the revenue expectations for Q3, Brent, I think maybe I can touch a little bit on what we said with the Advertising Cloud again, just to make sure everybody understands that, which is the opportunity, if you take a step back around both Digital Experience and customer experience management, there's no question that it's larger than prior to this pandemic. And as you know, Brent, we have an unbelievably unique portfolio of products. And so what we did was we said let's take the opportunity to really prioritize the largest growth vectors as well as look at profitability. Content and commerce had a great quarter. Customer experience orchestration continues to be really important. Analytics and insight is really important. And Advertising Cloud, as it relates to the solutions that we have for attribution and insight, they add a significant amount of value for our customers. However, again, as we said, given in Advertising Cloud they are 2 separate businesses, the software-driven and the transaction-driven, we did take the opportunity to accelerate our moving away from the lower-margin transaction business, something, as you remember, we actually signaled at our analyst meeting last year. And so when you take out the revenue impact associated with that, you will find that the strength of the business continues. As it relates to bookings, in Q2, we achieved -- the book of business for subscription bookings was greater than 15%. That, in this current climate, I would say, was excellent performance. And so we continue to feel really positive about the business. But hopefully, that gives some color. And the last thing I would say is even if you think about our Q2, Brent, when we guided to $3.175 billion and we said that we had $50 million in advertising revenue, that we decisively decided to stop pursuing. With the numbers that we posted, you could see that we had a really good quarter. -------------------------------------------------------------------------------- Operator [4] -------------------------------------------------------------------------------- Next, we'll hear from Keith Weiss with Morgan Stanley. -------------------------------------------------------------------------------- Keith Weiss, Morgan Stanley, Research Division - Equity Analyst [5] -------------------------------------------------------------------------------- A very nice job on the quarter. Shifting focus to the Digital Media side of the equation, John, in your comments, you talked about seeing some weakness in the commercial and SMB side of the equation. Frankly, with $443 million in net new ARR addition doesn't really show through in terms of the numbers. So it's pretty remarkable that you saw that kind of strength even with the weakness. But can you walk us through kind of the puts and takes on that? Like, what were the areas that were weaker? And sort of what were the areas that had such strong outperformance that you guys were able to, even with that, exceed your, like, $380 million target? -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [6] -------------------------------------------------------------------------------- Yes. Maybe I'll start as well, Keith, and then John can certainly add. I mean, overall, clearly, when you think about the Creative and the Document business, working from home, shelter in place and the ability to both create and tell their story as well as what's happening with the documents, you're right. I mean we had guided to about $385 million. It's a record for a Q2 for us in our business. So it was strong. I think what we were trying to also give color was the different routes to market. And when you think about the routes to market, certainly, adobe.com, the traffic right through the quarter was very strong because, as you know, we have a data-driven operating model. We use the effective marketing tools to continue to drive visitor acquisition across the globe. I think small and medium businesses, we would all say, was probably the most impacted as you think about a customer segment. And therefore, through the channel, what we were trying to indicate was that, that revenue was lower than we would have normally seen. We fully expect that, that business is going to come back as that segment continues to get strong. But Document Cloud, Sign, Video, Single App, all did really strong, Keith, as it relates to what happened on adobe.com. So it was more a route to market, and there's probably some aspect of folks, who typically transacted through the channel, who are also probably coming to adobe.com as a result. -------------------------------------------------------------------------------- John F. Murphy, Adobe Inc. - Executive VP & CFO [7] -------------------------------------------------------------------------------- Yes. I wouldn't add anything. I think Shantanu covered all the points there. -------------------------------------------------------------------------------- Operator [8] -------------------------------------------------------------------------------- Next, we'll hear from Jennifer Lowe with UBS. -------------------------------------------------------------------------------- Jennifer Alexandra Swanson Lowe, UBS Investment Bank, Research Division - Analyst [9] -------------------------------------------------------------------------------- Actually, I wanted to follow up on Keith's question a little bit and maybe get a bit more granular because we certainly heard about some of the things that worked in your favor this quarter. You put that in contrast of guidance, which seemed to imply things being down sequentially pretty significantly, how -- I know these things are hard to parse out but maybe just looking at the linearity of net new ARR as you moved through the quarter, was there sort of an upswing and then sort of slowdown in demand as you kind of saw a surge as people moved to shelter in place and work from home and that drove a specific level of demand that you don't expect to continue in Q3? Because it seems like a lot of these things are durable. So I'm just curious, if you have any way of parsing out what might have been sort of a point in time around shifts in how people work and maybe consumer demand attached to being at home relative to things which seem like they should be favorable, durable shifts for the business. -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [10] -------------------------------------------------------------------------------- Yes, Jennifer. Again, I think as the shelter in place, work at home began, when we last spoke to you, it was, I think, 10 days into the quarter, and we said that we had actually seen limited impact of COVID. And then we did see an increase as it related to the traffic, which actually continued quite high right through the quarter. So we continued to see the strength in that particular business on the acquisition side. It's early, but the first few days of the quarter, again, we continue to see the strength in Q3. I think as you know and have followed us for a while, Q3 tends to be our seasonally weak quarter. We have such a great insight into the business as it relates to the data-driven operating model. So while the overall against the addressable market is certainly a durable trend, I think we're factoring in normal seasonality. We're not assuming that things will get better as it relates to the small and medium business. But overall, whether it's the Document Cloud or the Creative Cloud, we continue to feel good. I think if there was one thing, though, we probably overestimated the impact of COVID as it related to the consumer space. And now I think a number of you are like, wow, that was great outperformance. And we -- if you look at our Q3 numbers as well, it will clearly demonstrate continued momentum in that business. -------------------------------------------------------------------------------- Operator [11] -------------------------------------------------------------------------------- Saket Kalia with Barclays Capital has our next question. -------------------------------------------------------------------------------- Saket Kalia, Barclays Bank PLC, Research Division - Senior Analyst [12] -------------------------------------------------------------------------------- Okay. Great. Hope all is well. Shantanu, maybe for you, can you just talk about the bigger picture with the decision on Advertising Cloud? It seems like the margin benefit of slightly lower focus on the transactional part of the Ad Cloud kind of has an interesting by-product with the margin. And so perhaps the bigger question is, do you feel the team is perhaps going to balance profitability a little bit more with growth in the DX business than it has in the past? -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [13] -------------------------------------------------------------------------------- Well, first, Saket, unlike other companies in the enterprise space, we've never pursued revenue that is not good, profitable revenue, which I know other companies do. And so I would say what we did really well in the quarter was say how do we take a step back, understand strategically what are the really long-term growth opportunities and how is the business going to get transformed as a result of what we saw. In that particular context, when every company on the planet, whether it's a small and medium or large businesses saying how do I engage digitally with customers, it's clear that the content and commerce associated with our offerings, what we can do around customer journey orchestration and the core analytics and insight is really where all of these built on Experience Platform is where we are unparalleled in terms of the unique differentiation. On the advertising side, there really were 2 businesses, and this is something that we have talked about, which is does the software-driven business that shows how attribution works, that really can benefit from the Adobe analytics insight in terms of making sure you're spending that money well. And so that, we will continue to offer. But we doubt that that's going to be a huge growth opportunity. It was the transaction business, which is very resource-intensive. And that one, we had always signaled that we were going to be reducing that business. We certainly use the pandemic as a catalyst to say let's make a change right now so we can double down our resources on what really represent durable, long-term opportunities. So hopefully, that gives you a little bit of color on strategically why waste the crisis in terms of making the changes that you know you can make to be a stronger company. -------------------------------------------------------------------------------- Operator [14] -------------------------------------------------------------------------------- Our next question will come from Brad Zelnick with Crédit Suisse. -------------------------------------------------------------------------------- Brad Alan Zelnick, Crédit Suisse AG, Research Division - MD [15] -------------------------------------------------------------------------------- Congrats to you all on a great quarter. My question is for John. John, in your prepared remarks, you stated that coming away from the strategic review, you will now turn your focus to investing appropriately for continued long-term growth. Can you expand on what exactly you mean by that? And how is that any different than what Adobe has always done? -------------------------------------------------------------------------------- John F. Murphy, Adobe Inc. - Executive VP & CFO [16] -------------------------------------------------------------------------------- Yes, that's a fair question, Brad. I think when we look at Q2 because of the pandemic, we obviously benefited in earnings and our margin related to expenses that basically slowed down because we couldn't hire the way we would typically hire. We couldn't travel the way we wanted to be travel and, certainly, the cancellation of the in-person events. We certainly are a growth-oriented company. So the point really was to say, hey, we're going to invest in growth going forward. We've got these great opportunities in front of us, as Shantanu has laid out. And so the operating margin that we achieved in Q2 is the one that I would pencil in as a trend line. It's really what I was trying to get to. And we have great opportunities to invest for growth. And as we've proven, as we continue to grow revenue, we continue to grow profitability in the long run. -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [17] -------------------------------------------------------------------------------- And Brad, maybe just to add a little bit to what John added, I mean, we actually took very decisive action at the beginning of the quarter because we did not know how widespread, how long the pandemic would be to make sure that we controlled our expenses. When you look at the opportunities that we have on the Document Cloud, when you look at the opportunities that we have with Experience Platform, the ability to continue on variable marketing to make sure that we're acquiring the right customers that will deliver the right long-term value, I think that's really important for us to continue to make sure that we're opening up the company back to the long-term opportunities that we have because we're going to be in an even more unique place than the smaller companies. So to your point earlier, Brad, it is something that we always do. I think John was also referring to the early actions that we took. And saying, hey, we understand our business, and so it's time to really focus on the long-term opportunities that will continue to drive both top and bottom line growth. -------------------------------------------------------------------------------- Operator [18] -------------------------------------------------------------------------------- We'll now hear from Mark Moerdler with Bernstein Research. -------------------------------------------------------------------------------- Mark L. Moerdler, Sanford C. Bernstein & Co., LLC., Research Division - Senior Research Analyst [19] -------------------------------------------------------------------------------- Congrats on the quarter, given all the moving parts, it's a tough thing to work your way through. Document Cloud and Sign were really strong this quarter. As you mentioned, COVID-19 was a tailwind. Can you give us some color about how you think about those tailwinds going forward, just do they abate as people start to move back? Do they continue as they move back? Any color would be much appreciated. And then as a quick follow-up, can you give any color on how much of revenue now came through adobe.com versus traditionally? -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [20] -------------------------------------------------------------------------------- Yes, Mark, I think this is similar to the question that Jennifer asked, which is nobody is going to go back to business as usual. I mean if you take Adobe as a company and how we also think about reentry, I think the new normal is going to be people working in remote locations, engaging more digitally, making sure that digitization continues to be a really important phenomenon. So I think as it relates to the Document, as you know, Mark, we have been excited about it. We've always talked about the move from perpetual to subscription. We had talked about PDF services on the web. And as we said, that's all substantial growth, making sure PDF API functionality is available for anybody who wants a document that's part of any system that they are trying to accomplish. And so we don't think that abates. We think that these will just continue to be secular tailwind trends that we will benefit from. And I think that, again, going back maybe to Brad's question, is the reason why we feel optimistic, given everything that we've seen, to make sure that we continue to capitalize on those particular opportunities. And so the Document business has always been a growth. It just accelerated. And we think that that's a trend that will be durable. -------------------------------------------------------------------------------- Operator [21] -------------------------------------------------------------------------------- Next, we'll hear from Kirk Materne with Evercore ISI. -------------------------------------------------------------------------------- Stewart Kirk Materne, Evercore ISI Institutional Equities, Research Division - Senior MD & Fundamental Research Analyst [22] -------------------------------------------------------------------------------- Actually, I want to stay on the same topic in terms of the Document Cloud. Shantanu, given that this might be the new normal and maybe demand is getting pulled forward, are you applying more resources to that area from a sales capacity perspective, either verticalizing even further? Just what are you doing, I guess, to capture, maybe what is the pull forward in terms of how people are thinking about the digitization of Document? And then, John, just on a related topic, your bookings, in fact, in Document ARR -- Document Cloud ARR has been up 30%, I think, the last 2 quarters. There seemed to be an upward bias perhaps on revenue in that segment. Is that a fair assumption going forward? -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [23] -------------------------------------------------------------------------------- Kirk, your first question is a good one. And again, going back to what we were able to do during this, we have made it so that the offerings that we have that combined the strength of what we are doing on Adobe Sign with the strength that we have on content in the Digital Experience business and what we were delivering with Forms, whether that was for the public sector, we have our entire field organization now out there evangelizing what we can do on the Document side. So that gives you one example of a significant shift as it relates to making sure that we have our entire organization aligned around the go to market. I think in terms of partnerships and partnerships that we have done on the Document side and Sign and the API functionality, we've always talked about the opportunity that we have with Microsoft and the integration. We also announced a really strategic partnership with ServiceNow. If you think what ServiceNow is able to do, which is really change how workflows happen in an enterprise, every single one of those workflows then need a statement of record as it relates to a PDF that then makes that tangible. So again, that one we've been able to do. So really great question, and that's one of the ways in which we are able to pivot like a nimble small company rather than -- and use our brand rather than wait. And so that's an example of the entire -- DX field organization also now has an offering associated with Sign that they can take into every one of our customers. -------------------------------------------------------------------------------- John F. Murphy, Adobe Inc. - Executive VP & CFO [24] -------------------------------------------------------------------------------- And I think on the -- in terms of the bias towards Document Cloud revenue growth versus Creative, both are just huge opportunities, and we continue to see growth opportunities coming for both. Certainly, obviously, the pandemic had maybe accentuated the move to digital document workflows and e-signatures. But as we talked about, we see some of these smaller businesses come back. We certainly expect them to come back in the Creative side as well because content creation is not going away, it's imperative going forward for these businesses. So I think we just are excited about the opportunity in both of those files and all the solutions associated with them. -------------------------------------------------------------------------------- Operator [25] -------------------------------------------------------------------------------- Jay Vleeschhouwer with Griffin Securities has our next question. -------------------------------------------------------------------------------- Jay Vleeschhouwer, Griffin Securities, Inc., Research Division - MD of Software Research [26] -------------------------------------------------------------------------------- Shantanu, John, does the strategic mix shift in DX improve the feasibility of you're getting back to a 65% or better gross margin in DX, which is where you were before the TubeMogul acquisition? And perhaps as part of your overall strategy, you could also talk about the role of increasing self-serve, which we talked about on prior calls. Additionally, at Summit, Adobe had some very interesting things to say about some new initiatives and technologies such as scalable content; optimized personalization; pervasive commerce, which is a really interesting one; and then, of course, applications and intelligent services. So maybe talk about the latter in terms of how you're thinking about resources for those and incremental business opportunity from those. -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [27] -------------------------------------------------------------------------------- As always, Jay, that was 3 questions mirrored in one, but I appreciate all of them. I think as it relates to the COGS, I think, and the gross margin, you've actually seen that improve even as you look at the data sheet that you have for Q2. So I think it's something like $35 million or something quarter-over-quarter. So I think you see the improvement in the COGS. We're constantly looking at our COGS, and we want to make sure we improve. I think your question around Summit and the excitement that we have around all the things that we announced is another reason why when you have that differentiated solution, that's really where, I think, our value-add to a customer is so much higher. And there's a lot of interest. There's a lot of interest as people look at it and say all of this data that they're now drowning in, how can they use Adobe's intelligent services so that it automatically personalizes whatever is required for a user across multiple channels. So you're right, I mean Summit for us was very interesting in that we were able to transact with a lot more folks. We got a lot more awareness out. We were able to actually advance what we would do with Summit that were globally rolled out. I would say it's probably a little less mature pipeline, and that's one thing that you miss the ability to move that forward. But all of that's now -- we expect that trend as we move into the second half in 2021 because that is going to be top of mind. So that's a little bit of how we're looking at it. -------------------------------------------------------------------------------- Operator [28] -------------------------------------------------------------------------------- We'll now hear from Kash Rangan with Bank of America. -------------------------------------------------------------------------------- Kasthuri Gopalan Rangan, BofA Merrill Lynch, Research Division - MD and Head of Software [29] -------------------------------------------------------------------------------- First off, I want to just congratulate my friend, Brent Thill, on his 25 years of being a software analyst. Shantanu, in case you do not know, that's my value-add for you today. But my question for you, Shantanu, as far as Adobe, what were the lessons learned by Adobe in this quarter operating virtually as a company? And what are the windows -- or snippets of insights you could offer to us, go-to-market or product development, partnership, marketing, the things that you were able to accomplish virtually? And as a result, how much of it is here to stay as you look into 2021 and beyond? And the kind of savings, cost expenses, whatever it is, revenue opportunities, how should we frame Adobe post pandemic? -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [30] -------------------------------------------------------------------------------- Yes, Kash. I mean it's something that we are all focused on a lot as a company. I mean, first, I will reiterate the fact that overnight, as a company, 20,000 employees all around the world were productive. I mean in my internal note to the company as part of this earnings, I said I was just blown away. We had our first ever virtual close, the IT organization in terms of how they've made sure that we're all productive through video conferences. And I would actually say, when you look at existing projects, most people would say that their productivity is actually greater than 100% because they're saving on travel, they're saving on the ability to be very productive without too many meetings. And so I think as it relates to the new normal, on the product engineering side, it's been phenomenally successful. I think we need a little bit more focus on what happens with respect to creating new projects, so that's one of the brainstorming that happens as it relates to the virtual whiteboarding. So that's something that we will continue to focus on. On the dealing with customers, which was the other part -- so internally, we feel very good. On the dealing with customers, I think that went through a little bit of a slow pace as customers were first thinking about their internal. But frankly, right now, I mean, sometimes you feel like you've conquered time and space because you can have meetings with people across 4 continents on the same day. It makes for a long day, Kash, but it actually feels really good that we're now engaging with customers. So we just feel that our ability to attract talent also, wherever they might live, that's going to improve. And so net-net, I would say, for a company like Adobe, internally, our productivity is overall higher. But even more important, I think, it serves as an inflection point because every single company is now going to say, hey, I need to go talk to Adobe, whether it's about Creative, whether it's about Document or whether it's about Digital Experience. So I think the macro tailwind is probably going to be the longer-lasting benefit to a company like Adobe. And certainly, Brent, congratulations on 25 years. I mean the 2 of you have been a great sort of followers of the company and very insightful, so congratulations. -------------------------------------------------------------------------------- Operator [31] -------------------------------------------------------------------------------- We'll now hear from Keith Bachman with Bank of Montreal. -------------------------------------------------------------------------------- Keith Frances Bachman, BMO Capital Markets Equity Research - MD & Senior Research Analyst [32] -------------------------------------------------------------------------------- Shantanu, I want to direct this to you. In the past, you've talked about the growth of Creative, Creative being both people or units as well as price/mix, and suggested that the growth of users has been a greater contributor to the net growth rates of Creative. I just wanted to see, given the pandemic over the next few quarters, is that still true? And how are you thinking about potential price increases when you normally introduce new products with the Creative suite? And then also just wanted to sneak in one to see if you could give us an update on Magento traction and integration and any kind of anecdotes on run rates associated with that property. -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [33] -------------------------------------------------------------------------------- Yes. I think on your first question, there's no question that the creative market, and everybody who has a story to tell, is only getting larger. I mean, as we said, we were proud of our $30 million provisioned feat also for education, which is going to be, I think, a great base for us to build on. And I wouldn't say it is one segment or the other. I think really, Keith, it's all of the different segments. Mobile did very well. We have different price points. We have Spark for communicators. And again, our vision is very clear. It's the one-stop shop for everything from inspiration to monetization. So expect us to continue to see more offerings, more price points and using our DDOM, frankly, to both acquire them as well as to make sure that we serve them appropriately. I'm glad you asked a question on commerce. Commerce usage has certainly gone up very dramatically in terms of how we've seen it. The enterprise adoption of our commerce solutions was very strong in the quarter. I think it's important for all of you to also remember that the way we do that is it's typically license-based with a band of how many transactions. So it's really not about that the transaction doesn't immediately result in revenue but whether it's a true-up or whether it's an increased band that they will have to go to. So new customer acquisition was good in that. Usage has certainly gone up. It's almost like you're having Black Fridays or Cyber Mondays every day, but we'll continue to hopefully see that as we talk about renewals, how they get into higher bands. -------------------------------------------------------------------------------- Operator [34] -------------------------------------------------------------------------------- Our final question will come from Alex Zukin with RBC Capital Markets. -------------------------------------------------------------------------------- Aleksandr J. Zukin, RBC Capital Markets, Research Division - MD of Software Equity Research & Analyst [35] -------------------------------------------------------------------------------- Congrats to Brent for 25 years. I guess maybe, Shantanu, can you talk a little bit about -- as you look at the linearity of the quarter, particularly for the Digital Experience business, kind of taking out the Advertising Cloud piece, where are we in terms of sales cycle normalization in your mind? And then maybe as a quick follow-up on the margins, given the new positive tailwind to gross margin from some of these initiatives, is it fair to say that the new operating margin profile should be somewhere between the 1Q and 2Q levels? -------------------------------------------------------------------------------- Shantanu Narayen, Adobe Inc. - Chairman, President & CEO [36] -------------------------------------------------------------------------------- John, certainly, you can add on the margin. I think, Alex, as it relates to the linearity during the quarter, I think the month of March, and this is probably true for most of the businesses, that was where the real impact was felt, and then April actually became worse. But I think as we got into May, people started to engage a lot more. We saw signs of improvement. I think John touched on that as well. And so I think that's the way I would highlight it for 1 month, 1.5 months. Everybody knew digital was an imperative, but they had other fires that they were fighting. And then as it related to March -- I mean May, sorry, it all started to open up, and we're having far more conversations with customers. So hopefully, that gives you some feeling about linearity, which is why we're optimistic about moving forward, as we have that pipeline, how we will deal with. And the operating margin will be -- between the Q1 and Q2 levels, if you think about it, you're not going to see any big change dramatically. But as John said, I think we'll continue to invest in it. And I realize we ran a little bit long with the prepared remarks, and so we may not be able to get all of the questions. But let me again say, I'm really proud, I'm proud of what the company was able to accomplish in Q2. And I'm even more excited about what the future growth opportunities are for Adobe, because there's no question that digital is going to be even more of a driver of the economy. It's going to amplify the urgency for individuals to be creative and collaborative. It's going to improve the urgency for enterprises to engage digitally. And when you think about the portfolio of products that we have, learning is no longer -- learning to be creative will no longer be a luxury. Dealing with electronic documents is going to be the way business is transacted. The PDF platform and ecosystem is thriving. And on the DX side, engaging digitally with customers is going to be mission-critical, irrespective of the size of the business. And so we're proud of our unique business model. Growth is a priority for us, but we will always focus as we have with great cash flow and high profitability. I'm proud, again, as I said, that we used this crisis to further refine our strategy and aligned the organization on what truly matters, which is sustained innovation and delighting our customers. Please stay safe, stay healthy, and thank you very much for joining us today. -------------------------------------------------------------------------------- Jonathan Vaas, Adobe Inc. - VP of IR [37] -------------------------------------------------------------------------------- This concludes our call. Thanks, everyone.