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Edited Transcript of CPSI earnings conference call or presentation 5-Nov-19 9:30pm GMT

Q3 2019 Computer Programs and Systems Inc Earnings Call

MOBILE Nov 21, 2019 (Thomson StreetEvents) -- Edited Transcript of Computer Programs and Systems Inc earnings conference call or presentation Tuesday, November 5, 2019 at 9:30:00pm GMT

TEXT version of Transcript

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Corporate Participants

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* Christopher L. Fowler

Computer Programs and Systems, Inc. - COO

* David A. Dye

Computer Programs and Systems, Inc. - Chief Growth Officer & Director

* John Boyd Douglas

Computer Programs and Systems, Inc. - President, CEO & Director

* Matt J. Chambless

Computer Programs and Systems, Inc. - CFO, Secretary & Treasurer

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Conference Call Participants

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* David Howard Windley

Jefferies LLC, Research Division - MD & Equity Analyst

* Donald Houghton Hooker

KeyBanc Capital Markets Inc., Research Division - VP and Equity Research Analyst

* James John Stockton

Wells Fargo Securities, LLC, Research Division - Director & Senior Equity Research Analyst

* Jeffrey Robert Garro

William Blair & Company L.L.C., Research Division - Research Analyst

* Stephanie July Demko

Citigroup Inc, Research Division - VP & Senior Analyst

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Presentation

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Operator [1]

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Greetings, and welcome to the CPSI Third Quarter 2019 Earnings Conference Call. (Operator Instructions) As a reminder, this conference is being recorded, Tuesday, November 5, 2019. I would now like to turn the conference over to Drew Anderson. Please go ahead.

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Unidentified Company Representative, [2]

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Thank you. Good afternoon, and welcome to the CPSI Third Quarter 2019 Earnings Conference Call.

During this call, we may make statements regarding future operating plans, expectations and performance that constitute forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995. We caution you that any such forward-looking statements only reflect management expectations and predictions based upon currently available information and are not guarantees of future results or performance. Actual results might differ materially from those expressed or implied by such forward-looking statements as a result of known and unknown risks, uncertainties and other factors, including those described in our public releases and reports filed with the Securities and Exchange Commission, including, but not limited to, our most recent annual report on Form 10-K. We also caution investors that the forward-looking information provided in this call represents our outlook only as of this date, and we undertake no obligation to update or revise any forward-looking statements to reflect events or developments after the date of this call.

At this time, I will now turn the call over to Mr. Boyd Douglas, President and Chief Executive Officer of CPSI. Please go ahead, sir.

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John Boyd Douglas, Computer Programs and Systems, Inc. - President, CEO & Director [3]

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Thank you, Drew. Good afternoon, everyone, and thank you for joining us. Joining me on the call today is Matt Chambless, our Chief Financial Officer. At the conclusion of our prepared comments, the two of us, along with David Dye, our Chief Growth Officer; and Chris Fowler, our Chief Operating Officer, will be available to take any questions you may have.

I'm very pleased with our third quarter results, which included solid performance across bookings, revenue and earnings. Despite having faced headwinds from extended decision-making time frames and lack of urgency among new and existing customers this year, we achieved a very nice conversion of our sales pipeline across all of CPSI's businesses this period. We are encouraged by this pickup in pipeline activity and are increasingly optimistic that we have turned the corner in terms of sales sluggishness.

Our bookings for the quarter totaled $23.6 million, with core CPSI bookings representing $13.4 million and TruBridge bookings of $10.2 million. $4.6 million of TruBridge bookings during the quarter came from contracts outside of our core EHR client base, which reinforces our confidence that the net new market opportunity for TruBridge servicing is meaningful.

We are especially pleased with the significant new contract win with a large health care organization that brought TruBridge on board to clean up its accounts receivable. While these types of AR cleanup contracts typically aren't recurring in nature and can create some lumpiness in our revenue, we believe these contracts are a critical first step and establishing important relationships and creating a meaningful track record in this larger hospital market segment. As we begin to engage with new customers in this segment, it will help position us to take advantage of further long-term upmarket opportunities for TruBridge.

We also had success during the quarter, cross-selling TruBridge into our EHR client base. During the quarter, 4 clients converted from the traditional license model to nTrust, our SaaS model that combines TruBridge's business office outsourcing services with our EHR system, support and maintenance. These contracts represented $2 million in bookings in the third quarter. We also saw strong cross-sales of TruBridge services, including insurance follow up, revenue cycle management, medical coding and private pay services into our EHR base.

We believe that in time across sales from our TruBridge offerings into our acute EHR client base will replace the strong add-on sales we've enjoyed in previous years from the meaningful use packages. Before I say a few words about our revenue and earnings results, I'd also like to highlight another Q3 bright spot, which was our post-acute business, where we saw another decent increase in bookings this quarter.

As mentioned last quarter, we believe this improvement is the result of our ongoing development efforts focused on enhancing the user experience and workflow in our post-acute product of American HealthTech. We are pleased to see these development efforts that begin to show signs of acceptance from these customers and prospects. While post-acute bookings represent a small percentage of total bookings, this $1.1 million of post-acute bookings in the third quarter represents a 26% increase from the third quarter of 2018 and a 62% increase year-to-date over 2018.

Turning to revenue. Our third quarter revenue was $68.7 million, which came in ahead of our expectations due to the strong conversion of system implementation backlog and higher patient volume this quarter from a number of our TruBridge clients. These 2 areas of strong results helped to balance a delay in some expected top line growth attributed to Get Real Health, our recently acquired patient engagement Solutions offering. Deployment delays in a couple of Canadian provinces for Get Real Health deferred this revenue to a future quarter.

Our strong third quarter revenue, along with continued management of operational costs, led to in line EBITDA results of $12.2 million for the quarter. We enjoyed strong cash flow in the third quarter while we continue to aggressively delever the balance sheet, which will result in more dry powder for future acquisitions. Year-to-date, the strength in our cash flows has enabled a net reduction in our debt of $10.4 million, and that includes the $11 million of additional borrowings for the acquisition of Get Real Health in the second quarter of this year.

Before I turn the call over to Matt to discuss the financials, I would like to conclude by saying that I'm very pleased with this quarter's results and that we are cautiously optimistic as we head into the final quarter of 2019. We are encouraged by the strength of our sales pipeline in each business.

Of note, in early October, we signed a little over a $2 million EHR system contract in the Caribbean. This international deal represents a significant win in our continued efforts to execute on the opportunity in English-speaking countries outside of the U.S. Furthermore, we remain confident in the long-term growth opportunity of TruBridge and continue to maintain strong retention rates of our existing EHR client base.

With that, I will turn the call over to Matt.

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Matt J. Chambless, Computer Programs and Systems, Inc. - CFO, Secretary & Treasurer [4]

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Thanks, Boyd, and good afternoon, everyone. On today's call, I'll provide a high-level overview of the quarter, including an update on our recent acquisition of Get Real Health or GRH, some additional detail on bookings performance and major nonfinancial metrics and a walk-through of our third quarter financial results.

Most notably, the third quarter saw significant improvement in bookings, which increased 61% sequentially and 25% year-over-year. While the slow pace of decision-making has not fully abated, we're beginning to see a diminishing impact of that constraint on our acute care EHR bookings. Meanwhile, TruBridge achieved its second highest bookings performance ever, propelled by $4.6 million of bookings from outside our EHR customer base, a market that has become a strategic growth focus for TruBridge. As the trajectory of bookings improves, we are pleased with our continued execution on our profitability initiatives.

As a reminder, we identified $10 million of cost savings during 2018 and $3 million during 2019, with all $13 million having been decisioned and flowing through our income statement, which has allowed CPSI to not only preserve but to increase profitability in the face of revenue fluctuations. Excluding the impact of GRH expenses included in our measure of adjusted EBITDA have decreased $2.2 million or 4% compared to the third quarter of 2018 and are down $8.5 million or 5% on a year-to-date basis.

Despite a 1% decrease in revenues from the third quarter of 2018, and an EBITDA loss from GRH of $700,000, adjusted EBITDA has increased 2%. From a year-to-date perspective, revenues are down 2%, while adjusted EBITDA has increased 7%.

This higher profitability, coupled with reduced headwinds from financing receivables, has led to significant improvements in our cash flow, with financing receivables contributing a net $800,000 tailwind to cash flow, the third quarter of 2019 saw operating cash flows of $8.1 million, a 15% increase from the third quarter of 2018.

On a trailing 12-month basis, we now boast roughly $34.6 million of operating cash flows compared to $20.2 million on a trailing 12-month basis at this time last year. This improved strength in cash flows has allowed us to reduce our bank debt by nearly $17 million over the past 12 months, despite funding the $11 million acquisition of GRH with revolver borrowings.

Speaking of GRH, we remain excited about the opportunities that this acquisition has created. GRH's products, technologies and relationships and the growing patient engagement market contribute directly to 3 of CPSI's strategic focuses: strengthening the EHR platform; expanding TruBridge's capabilities; and opening international markets, particularly Canada.

As a reminder, GRH preacquisition was a small and frankly subscale business, with a mix of revenues from license, subscriptions and services approximately 40% recurring that can make for lumpy results. We expect that lumpiness to continue while we integrate the business and build the technologies into new products like TruBridge's Chronic Care Management Service.

GRH, acquired on May 3 of this year, contributed an adjusted EBITDA loss of $700,000 to our third quarter results on revenues of $0.5 million, with the year-to-date adjusted EBITDA loss of $1.4 million on $700,000 of revenues. Inclusive of preacquisition results, GRH year-to-date has produced revenues of $3.3 million and an EBITDA loss of $900,000 prior to any adjustments related to ASC 606.

Because of the lumpy nonrecurring revenues, the range of potential outcomes for GRH in 2019 is fairly wide, with some large deals in the pipeline that could fall into the fourth quarter of 2019 or the first quarter of 2020. 2018 revenues were $4.5 million, and depending on deal timing, we could see 2019 amounts range from something similar to double that number.

As a result, GRH's EBITDA contribution for the full year could reasonably be slightly negative to moderately positive. Our current expectation is for GRH to perform more towards the slightly negative EBITDA scenario for 2019, with opportunities to significantly increase that contribution depending on the timing and performance of the existing pipeline. We continue to look for tuck-in acquisitions like GRH and other opportunities that advance our strategic initiatives such as the partnership with Sunnybrook Health Sciences Center announced in May to create a first made in Canada hospital information system.

Turning to bookings performance. As I mentioned earlier, total bookings for the third quarter of $23.6 million increased 61% sequentially and 25% year-over-year. System sales and support bookings of 15% sequential and 16% year-over-year increase due mostly to strength in non-MU3 related add-on bookings for our acute care EHR segment.

In terms of net new acute care EHR bookings, the impact of the elongated decision time frames that we've mentioned on the past couple of earnings calls seems to be lessening somewhat, leading to a $700,000 or 19% sequential increase in related bookings. But we are still seeing headwinds against the prior year comparatives with net new acute care EHR bookings lagging the third quarter of 2018 by $1.9 million or 31%.

TruBridge posted stellar bookings for the quarter that certainly bodes well for the resumption of significant growth for this segment, increasing roughly 231% sequentially and 40% above the third quarter of 2018. This segment's $10.2 million of bookings marked the second highest in TruBridge history second only to the $10.6 million in bookings from the third quarter of 2017.

This near-record bookings performance was driven primarily by $4.6 million of bookings from customers outside of our traditional EHR customer base, with GRH contributing less than $400,000 to the period's bookings. Of the $13.4 million in system sales and support bookings, roughly $800,000 is included in our third quarter revenues. $6.4 million represents nonsubscription sales that should trickle into revenue over the next 12 months, with an average lag between booking and install of 5 to 6 months.

$6.1 million represents EHR subscription revenue to be recorded over a weighted average period of 5 years, with a start date in the next 12 months, and similar to our nonsubscription sales, an average lag between booking and install of 5 to 6 months. Our $10.2 million of bookings from TruBridge includes $2.5 million of onetime AR work down bookings that were largely expected to capture in revenues during the third and fourth quarters. The remaining $7.7 million of bookings are nearly all comprised of recurring revenues to be recorded over a 1-year period starting in the next 4 to 6 months.

As for key nonfinancial metrics, 5 customer sites went live with our Thrive acute care product compared to 6 in the previous quarter and 6 in the third quarter of 2018. As for licensing mix, 1 of this period's go-lives was under a cloud or subscription model compared to 3 during the second quarter of 2019 and none in the third quarter of 2018. The 5 Thrive go-lives during the third quarter marked 1 less than we had anticipated, as customer-driven delays have shifted one of these implementations to the fourth quarter of 2019.

At this time, we expect 15 new client facilities to go live with our Thrive solution in the fourth quarter of 2019, with 9 expected to go live in a cloud environment. These cloud implementations include a 4 hospital LTAC chain. Our employee head count as of September 30 was roughly 1,931, a roughly 1% decrease from June 30.

Turning to the financial results for the period, TruBridge posted results that were up 4.5% sequentially and 11% over the third quarter of 2018. Strong volumes for our accounts receivable management services drove the sequential increase, with GRH contributing $0.5 million in TruBridge revenues during the quarter, an increase of $400,000 over second quarter amounts. Excluding GRH, TruBridge revenues increased 3% sequentially and 9% year-over-year.

Compared to the third quarter of 2018, our accounts receivable management services revenue increased $1.2 million or 14%, while the continued strong bookings performance during the trailing 12 months for our TruBridge RCM solution resulted in another strong showing by our insurance services division, with revenues increasing $700,000 or 9%. Demand for our hosting services drove IT managed services revenues to $400,000, a 12% increase.

As we've highlighted all year, the trailing 12 months for TruBridge have seen some operational decisions made by a few of our larger customers that decreased their related patient volumes and consequently had a negative impact on our revenues for the quarter. These operational decisions were primarily related to the curtailment of lab services and closure of certain underperforming locations, creating $600,000 of headwinds against TruBridge revenue growth for the quarter.

Without these headwinds, TruBridge would post a 12% organic growth over the third quarter of 2018. These customer decisions and the related volume declines will fully anniversary during the fourth quarter, so we don't expect these headwinds to have nearly the same impact on next quarter's comparative results.

TruBridge gross margins expanded to a record 49% during the third quarter of 2019 compared to 47% during the second quarter and 45% for the third quarter of 2018. As a side note, GRH contributed $400,000 to TruBridge cost of sales for the period. Absent the impact of GRH TruBridge, gross margins were 50% for the third quarter.

Next, system sales and support revenues increased $1.3 million sequentially, with non-MU3 add-on sales within our acute care EHR segment increasing $1.7 million to $6.3 million compared to a $5.1 million average over the previous 8 quarters. Year-over-year, quarterly revenues were down $3.4 million, mostly due to MU3-related revenues decreasing $1.9 million as we near the end of this nonrecurring opportunity.

Net new acute care EHR implementation revenues decreased $1.8 million despite Thrive go-lives remaining flat at 6 in each period, as license mix and lower average contract value put pressure on revenues. Our cost of system sales and support increased $1.1 million or 6% sequentially, as our cost of third-party software and content increased $800,000 due to onetime charges resulting from a vendor audit. Note that these onetime charges are not included in the adjustment for nonrecurring charges in our measures of adjusted EBITDA and non-GAAP net income.

Despite these onetime charges for third-party software and content, year-over-year costs decreased $800,000 or 4%, as recent cost-savings initiatives have yielded improved payroll efficiency. These onetime charges also pressured gross margins with system sales and support margins for the third quarter of 2019, arriving at 54% compared to 55% in the second quarter.

Year-over-year revenue declines outpaced cost improvement, resulting in margins deteriorating from 56% to 54%. Absent these onetime charges, gross margins for system sales and support would have been 56%.

Product development costs were essentially flat sequentially and year-over-year. GRH product development costs of $400,000 were largely offset by improved payroll efficiency and lower contract development costs. Sales and marketing costs decreased $400,000 sequentially and $900,000 year-over-year as decreased commission, marketing program costs and payroll costs more than offset the $300,000 year-over-year increase in sales and marketing from GRH.

General and administrative costs decreased $1.1 million sequentially, with GRH making up only $200,000 of the quarter's expenses. As we mentioned on our previous earnings call, we hosted our Annual National Client conference in San Antonio in May, resulting in $1 million of user group costs for the second quarter compared to only $300,000 of such costs during the third quarter. Bad debt expense decreased nearly $800,000 behind improved collectability, while severance and other nonrecurring charges decreased $600,000. These cost decreases, when combined with other cost containment efforts, more than offset the sequential $1.8 million increase in employee health costs driven by severe claims activity during the third quarter.

Year-over-year costs have decreased $200,000 as a combined $1 million decrease in bad debt and severance and other nonrecurring charges was largely offset by increased employee health costs driven by severe claims activity. Despite the severe claims activity during the third quarter of 2019, year-to-date employee health costs have decreased $3.9 million or 36% from prior year amounts due to plan design changes intended to drive down costs while still providing competitive benefits to our employees and their families.

Lastly, on the income statement, our effective tax rate during the quarter was 4%, a significant reduction from the 22.2% effective tax rate during the second quarter of 2019. The third quarter benefited from provision to return adjustments related to R&D credits claimed on our 2018 federal tax return, which benefited the period's effective tax rate by 9%. Conversely, tax shortfalls from stock-based compensation and nondeductible costs associated with the GRH acquisition increased the effective tax rate during the second quarter by nearly 8% for a combined 17% swing in effective tax rate. Normalized for these discrete items, we expect an effective tax rate of 16% to 17% for the next 12 months.

In closing, our third quarter results reflect the progress we've made in both strategically growing our bookings pipeline and improving our cost structure and cash generation. The size and the mix of our third quarter booking suggest that the pace of decision-making in the market is quickening, and that the sources of opportunities are growing and diversifying. Between cross-sell opportunities within our loyal and sticky customer base TruBridge's expansion beyond our EHR customer base, GRH and our nascent international presence, we are excited about our prospects for delivering profitable growth to our shareholders.

And with that, we'd like to open up the line for questions.

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Questions and Answers

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Operator [1]

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(Operator Instructions) It comes from the line of Jamie Stockton with Wells Fargo.

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James John Stockton, Wells Fargo Securities, LLC, Research Division - Director & Senior Equity Research Analyst [2]

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I guess maybe to start, the strong TruBridge bookings during the quarter, I guess, maybe especially outside the base, a couple of questions there. Can you give us any perspective on -- I mean historically how much have you actually booked outside of the TruBridge base? How should we think about that? I think you said $4.6 million. And then maybe, I think, you guys called out $2.5 million of that, was kind of onetime in nature that was going to fall into Q3 and Q4, how much of that was actually in Q3? And how should we think about the ramp in Q4?

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Christopher L. Fowler, Computer Programs and Systems, Inc. - COO [3]

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Jamie, this is Chris. So I'll take the second part first. I think we recognized about $900,000 in revenue from the onetime deal. On average, I would say, we've seen closer to the $1 million, maybe $1 million to $2 million per quarter in bookings on the outside. I think what's exciting about this quarter is notwithstanding the large onetime deal is that we're starting to see across the spread of services that we offer and also in different sizes. So we've got a physician clinic, surgical clinic, that we've got in bookings, it's about $600,000 of recurring revenue year-over-year. MEDITECH facility that we'll start the billing for the first of the year, that's about $1.2 million. So we're starting to see some momentum in some different areas that we think we can build on.

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James John Stockton, Wells Fargo Securities, LLC, Research Division - Director & Senior Equity Research Analyst [4]

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Okay. That's great. And then maybe just one more, Get Real Health, I think this is the second quarter in a row where you guys have kind of said, "Hey, the revenue from this business could be lumpy in the near term, a lot of potential outcomes here." Can you just give us a sense for kind of what is the sales pitch that you're going out with? I guess I'd love to just understand from your viewpoint how potential clients are thinking about this? And what would get them over the hump that would allow a significant amount of business to flow from that acquisition?

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David A. Dye, Computer Programs and Systems, Inc. - Chief Growth Officer & Director [5]

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Yes. Jamie, this is David Dye. Good afternoon. I'll hit that on two fronts. So first of all, it's large international opportunities, either provincial wide or an entire country, typically are opportunities that we've experienced thus far, are government-based health care, provinces in Canada and countries in Europe and the Middle East and in Australia/New Zealand, where we have active opportunities and are licensed in such a way that it is based on the population usage of the portal so that -- as it rolls out, the ability to recognize the revenue goes up as a result. In particular, the opportunities in Alberta and Saskatchewan, although they've gone well. As the rollout in Alberta has occurred, I think we have about 95,000 live, active individuals that are live on the portal there in Alberta right now.

And it was -- Saskatchewan did a soft rollout beginning about 2 weeks ago. What's been delayed is the provincial-wide marketing rollout in both provinces. In Alberta, it was due to a called election that occurred in the spring and the change in government, and there is still very much an expectation that, that will happen in the near term in both provinces. So that's part of the reason why there is an expectation of some increased -- some substantially increased revenue, and we just have to wait until the large rollout occurs.

Domestically, the opportunity right now is around Chronic Care Management and the ability for TruBridge to go out and sell that to our existing customers and to run that program for them. It's -- obviously, it's exciting for our customers in that it gives us an opportunity to increase their revenue, and it's exciting for us because we get to charge a percentage of that revenue that we increase.

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Operator [6]

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The next question comes from the line of Donald Hooker from KeyBanc.

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Donald Houghton Hooker, KeyBanc Capital Markets Inc., Research Division - VP and Equity Research Analyst [7]

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Great. So the -- how do we think about gross margins at TruBridge going forward with that big uptick in the quarter? I mean what is the normal run rate? I think that's the highest gross margin here you had for a long time. Can you walk us through how to think about that kind of in the context of what's going forward?

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Christopher L. Fowler, Computer Programs and Systems, Inc. - COO [8]

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Yes. Donald, this is Chris. I think our traditional margins are going to stay intact. I think that the onetime deal is having a little bit of an impact on that. So notwithstanding the onetime $2.5 million bookings, we'll hold -- holds are pretty much as it relates to margins. So our accounts receivable management will be just north of 30, swinging up to our TruBridge RCM being mid- to high 7s.

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Donald Houghton Hooker, KeyBanc Capital Markets Inc., Research Division - VP and Equity Research Analyst [9]

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Yes -- like, for that consolidated TruBridge, should we assume kind of in the mid-40s.

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Christopher L. Fowler, Computer Programs and Systems, Inc. - COO [10]

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Mid-40s consolidated, yes. Again, notwithstanding one of these onetime events that we get with. We -- hopefully, we'll see these come in, but we're not going to have those projected in the run rate.

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Donald Houghton Hooker, KeyBanc Capital Markets Inc., Research Division - VP and Equity Research Analyst [11]

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Got you. Got you. Super. And then from a free cash flow, it seems like you've had some good progress there, which is good to see. There's still a lot of financing receivables on the balance sheet. My understanding was that was part of MU3 or a lot of that was part of MU3, if I'm not mistaken. I guess with that program rolling off now, are we going to see some of those balances come down and turning the cash flow for you guys?

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Matt J. Chambless, Computer Programs and Systems, Inc. - CFO, Secretary & Treasurer [12]

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Yes. Don, so this is Matt. Yes. You're exactly right that a significant portion of those financing receivables, particularly the current portion on the balance sheet, are from MU3. As we continue to work down the collection of those, we should continue to see financial receivables pulling down. This was the third straight quarter that we saw positive cash flow from findings to receivables, and we do expect that to continue for at least the next 12 months.

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Donald Houghton Hooker, KeyBanc Capital Markets Inc., Research Division - VP and Equity Research Analyst [13]

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Super. And then one last one for me. With regards to GRH, I think you have some earn-out payments that are based on the EBITDA performance at GRH. So any thoughts there as to maybe a cash outflow with regard to those earn-outs, I think in early 2020, if I recall.

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Matt J. Chambless, Computer Programs and Systems, Inc. - CFO, Secretary & Treasurer [14]

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Yes. So any cash outflow would happen, I believe it has to take place by the middle of March of 2020. And so as of today, we feel that, especially with the delevering steps that we've taken, that we're primely positioned to be able to accommodate that with existing sources of capital between now and then even in worst-case scenario.

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Operator [15]

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The next question comes from the line of Jeff Garro with William Blair & Company.

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Jeffrey Robert Garro, William Blair & Company L.L.C., Research Division - Research Analyst [16]

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I wanted to ask about bookings and maybe dive in a little bit more on why things have turned the corner. If you could help kind of bifurcate whether anything has kind of changed in the broader market or if there's something that really specific to CPSI that's helping more of these deals close the finish line and a few in the pipeline from here?

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David A. Dye, Computer Programs and Systems, Inc. - Chief Growth Officer & Director [17]

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Yes. Jeff, good afternoon. So first, from the EHR perspective, yes, there has been a change. And obviously, the fact that Athenahealth is not actively pursuing any new businesses that change from the market since the beginning of 2016, and given that they were certainly one of the major players competitively during that period of time. If you have anywhere from 30% to 50% of your competition sort of drop out, that's a positive. And so we're benefiting from that on the EHR side, and we feel that we will continue to benefit from that obviously.

If we take a look at the -- now obviously we had a good quarter, but if we take a look at the way we've started this quarter and the way the pipeline looks on the EHR base going forward, we're really confident in our ability to increase sales there going forward. Number two, on the TruBridge side, especially the TruBridge, we call TruBridge upmarket or outside of the CPSI EHR base, a couple of things. One, we've been actively -- more actively working on that over the course of the last 12 to 18 months, we've increased our sales effort there, both in terms of marketing and in terms of the number of people on the ground that are working that. And we also made a change in leadership there earlier this year that we think is not a significant -- has helped us significantly as well.

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Jeffrey Robert Garro, William Blair & Company L.L.C., Research Division - Research Analyst [18]

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Great to hear. That's very helpful. One more for me, on the implementation schedule for next quarter, nice to see it at a higher level, but would welcome comments from the team on your capacity, your confidence in implementing all 15 and the related margin impact of getting that done?

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John Boyd Douglas, Computer Programs and Systems, Inc. - President, CEO & Director [19]

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Yes. As far as the capacity of our implementation teams, absolutely, we don't have any issues there at all. As Matt mentioned in his prepared comments, for 4 of those are long-term acute care facility, so they don't require near the implementation staff that a larger full system does. I'll let Matt speak to the margin side of your question.

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Matt J. Chambless, Computer Programs and Systems, Inc. - CFO, Secretary & Treasurer [20]

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Yes. So naturally, with that full of an implementation calendar, even with it being heavily tilted towards subscription deals, we do expect to see some fairly moderate margin lift for Q4 versus Q3, so it will have a positive impact.

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Operator [21]

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The next question comes from the line of Stephanie Demko with Citi.

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Stephanie July Demko, Citigroup Inc, Research Division - VP & Senior Analyst [22]

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Congrats. So bookings came back in a really meaningful way this quarter, and we have the same sort of product suite, so what do you think changed in the environment? Was it approaching more distressed hospitals that were really ready to outsource? Was it the local hiring initiatives that you talked about last quarter or was there something else that just came together?

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Christopher L. Fowler, Computer Programs and Systems, Inc. - COO [23]

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Stephanie, this is Chris. I'll kind of build on David's answer to Jeff a second ago, I think we kind of touched on the EHR front and then the TruBridge (inaudible). I think the third part of that is when we're looking at the nTrust. And how -- just over the course of the last, let's say, 6 to 18 months, just from an education of both the customer base and from our sales staff of really finding those opportunities to drive the return home investment for the customer. And looking at it from 2 fronts. One, obviously where we have customers that are looking at specific add-on applications that they would like to acquire that creates an opportunity for us to bring in the nTrust opportunity, specifically thinking about the emergency department application and also our ambulatory application being the main drivers there.

And then secondly, from an AR performance standpoint. So we have obviously our customer base, we have a lot of smaller hospitals in some remote locations. And from an access to talent and ability to deliver quality service on the accounts receivable management side can be a challenge. And so those are the 2 areas that the sales staff is really zeroed in on, being able to speak to -- adequately to make sure that we're positioning the service, and we're really starting to see the uptick in that obviously from a bookings in the third quarter. And to David's point, we're off to a good start in the fourth quarter as well.

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Stephanie July Demko, Citigroup Inc, Research Division - VP & Senior Analyst [24]

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Understood. That's good to hear. So it's more broad-based. And you've alluded before to some election uncertainty maybe weighing in on this before. So maybe there's certain pockets of solutions that are just really selling, like some of the ones you mentioned versus some that are getting paused? Or is that just off the table?

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Christopher L. Fowler, Computer Programs and Systems, Inc. - COO [25]

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I don't know if there's necessarily any additional pause going on. I think there was a bit of a lag. And again, we've seen the pipeline fill up. We've seen some nice decisions to be made, but we haven't exhausted the pipeline. So I think there was just a little bit of a delay between the regulatory demands and the forced decisions that people are having to make and that's subsided, and people are back to being in a buying mode.

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Operator [26]

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The next question comes from the line of Dave Windley with Jefferies.

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David Howard Windley, Jefferies LLC, Research Division - MD & Equity Analyst [27]

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Kind of a follow up to the last couple of questions. So heard your comments about Athena kind of vacating your area of the market from a competition standpoint, wondering if you're seeing any of the, say, medium-to-bigger players actually coming down and competing. So any kind of gross new adds to the competitive set, understanding that you kind of run under the radar screen of the biggest players, but nonetheless interested in whether you see anybody coming down and kind of replacing that Athena competition?

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David A. Dye, Computer Programs and Systems, Inc. - Chief Growth Officer & Director [28]

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Certainly, not any more so since Athena left the market, and we would say it's early, right? But we would say at this point potentially less. We believe that some of the larger players were down in our market a little bit more during Athena's entrance and sort of during their time there over the course of 3 years and the desire to compete with them downstream, so that they potentially wouldn't be active upstream down the road someday. And now that, that threat appears to be gone, at least for the time being, we believe we're seeing a little bit less of those players down in our space, but it's a little bit early to declare that, that's an absolute.

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David Howard Windley, Jefferies LLC, Research Division - MD & Equity Analyst [29]

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Okay. And then certainly, understanding that with less competition should come firmer pricing, but wondering there and relative to your comments about a quickening pace of decision-making and more people, more of your target or pipeline being willing to make decisions, I just wondered what the pricing environment feels like right now? And if maybe some of that quickening decision-making is being incented to be done?

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David A. Dye, Computer Programs and Systems, Inc. - Chief Growth Officer & Director [30]

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Yes. We're seeing -- we're actually seeing -- again, this is a short-term observation to this point, but the pricing environment is improving in our favor due to the lessening in competition, we believe -- that didn't -- wasn't necessarily reflected over the course of the third quarter because we did sign some specialty hospitals in some long-term acute care facilities in that time frame. But in terms of what we saw from the acute case -- acute care sector in the third quarter and what we've seen thus far in the fourth quarter on the pricing environment is notably improving.

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Operator [31]

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And the last question comes from the line of Donald Hooker with KeyBanc.

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Donald Houghton Hooker, KeyBanc Capital Markets Inc., Research Division - VP and Equity Research Analyst [32]

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Yes. Just one other kind of housekeeping item. In terms of the MU3 sales in the quarter, I think you said it was down $1.9 million year-over-year. So I guess is about $1.2 million in the quarter, if I did my quick math here for the third quarter. Are we done with those software sales for MU3? Is there any kind of reason for revenue there to be recognized in Q4 in 2020?

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Matt J. Chambless, Computer Programs and Systems, Inc. - CFO, Secretary & Treasurer [33]

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Yes. Don, you're exactly right. Q3 revenues from MU3 were $1.2 million. Bookings were $600,000. So today, throughout the life of this opportunity, we've recognized $32.7 million of bookings -- revenue with $32.7 million of bookings. So as of 9/30, we've completely exhausted the backlog there. And while there is still some opportunity going forward, we certainly don't expect it to be meaningful.

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Operator [34]

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There are no further questions at this time. (Operator Instructions) There are still no further questions at this time. I'll now turn the call back to you. Please continue with the presentation and/or closing remarks.

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John Boyd Douglas, Computer Programs and Systems, Inc. - President, CEO & Director [35]

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Certainly. Just want to thank everyone for being on the call today, and hope you have a great rest of the day and great rest of the week. Thanks a lot.

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Operator [36]

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That does conclude the conference call for today. We thank you for your participation and ask that you please disconnect your line.