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Edited Transcript of LSPD.TO earnings conference call or presentation 6-Feb-20 1:30pm GMT

Q3 2020 Lightspeed POS Inc Earnings Call

Feb 11, 2020 (Thomson StreetEvents) -- Edited Transcript of Lightspeed POS Inc earnings conference call or presentation Thursday, February 6, 2020 at 1:30:00pm GMT

TEXT version of Transcript

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Corporate Participants

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* Brandon Blair Nussey

Lightspeed POS Inc. - CFO

* Dax Dasilva

Lightspeed POS Inc. - Founder, CEO & Corporate Director

* Jean-Paul Chauvet

Lightspeed POS Inc. - President & Corporate Director

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Conference Call Participants

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* Daniel Chan

TD Securities Equity Research - Research Analyst

* Gus Papageorgiou

PI Financial Corp., Research Division - Head of Research

* Josh J. Beck

KeyBanc Capital Markets Inc., Research Division - Senior Research Analyst

* Richard Tse

National Bank Financial, Inc., Research Division - MD & Technology Analyst

* Suthan Sukumar

Eight Capital, Research Division - Principal

* Thanos Moschopoulos

BMO Capital Markets Equity Research - VP & Analyst

* Tien-Tsin Huang

JP Morgan Chase & Co, Research Division - Senior Analyst

* Todd Adair Coupland

CIBC Capital Markets, Research Division - MD of Institutional Equity Research

* Christopher J. Mammone

The Blueshirt Group, LLC - MD

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Presentation

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Operator [1]

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Ladies and gentlemen, thank you for standing by, and we'd like to welcome you to the Lightspeed Fiscal Third Quarter 2020 Earnings Call. (Operator Instructions) Please be advised that today's conference is being recorded. (Operator Instructions)

I'd now like to turn the conference over to Chris Mammone, Investor Relations. Please go ahead.

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Christopher J. Mammone, The Blueshirt Group, LLC - MD [2]

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Thank you, operator, and good morning, everyone. Welcome to Lightspeed's Fiscal Third Quarter Conference Call. Joining me today are Dax Dasilva, Lightspeed's Founder and CEO; Brandon Nussey, Chief Financial Officer; and JP Chauvet, President of Lightspeed. After our prepared remarks, we will open it up to your questions.

We will make forward-looking statements on our call today that are based on assumptions and, therefore, subject to risks and uncertainties that could cause actual results to differ materially from those projected. We undertake no obligation to update these statements, except as required by law. You can read about these risks and uncertainties in our earnings press release issued earlier today as well as in our filings with Canadian securities regulatory authorities.

Also our commentary today will include adjusted financial measures, which are non-IFRS measures. These should be considered as a supplement to and not a substitute for IFRS financial measures. Reconciliations between the 2 can be found on our earnings press release, which is available on our website.

And finally, note that because we report in U.S. dollars, all amounts discussed today are in U.S. dollars, unless otherwise indicated.

With that, I will now turn the call over to Dax.

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Dax Dasilva, Lightspeed POS Inc. - Founder, CEO & Corporate Director [3]

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Thanks, Chris, and thank you, everyone, for joining us today. We're pleased to announce another quarter of progress and solid execution as we continue our journey of building a global leading cloud-based omnichannel commerce platform for complex SMBs in retail and hospitality.

Highlighting our top line growth. During the third quarter, total revenue grew by 61% versus last year and topped $32 million to exceed the high end of our guidance range. Just under 90% of this base consists of recurring software and payments revenue, which grew 58% during the third quarter. We believe that complex SMB is seeking a recognized global market leader for the solutions we provide. As we approach the 1-year mark since we became a public company, we're extremely proud of how far we've come in our journey to be known as that go-to player.

Highlighting some of our most compelling proof points to underscore that success, at IPO, we served around 47,000 customer locations. Through strong organic growth and select M&A, including the recent additions from Gastrofix in Europe, we're now at over 74,000 customer locations globally. A year ago, our business was heavily weighted to retail in North America. Today, our customer mix is much more balanced with hospitality comprising approximately 45% of total locations, and international customers making up roughly half of our overall footprint.

At IPO, our customers were processing approximately $13.6 billion in GTV for the 12 months ended December 2018. That LTM figure has grown to almost $20 billion a year later, an effective gauge of a healthy, growing customer base that is finding increased success through partnering with Lightspeed.

As further emphasis to this point, results from our 2019 year-end review revealed that retailers in the U.S. powered by Lightspeed grew their GTV more than 4x faster year-over-year than the industry average retail GTV during the first 10 months of the year. A year ago, Loyalty and Payments for brand-new module offerings from Lightspeed. Today, thousands of Lightspeed customers leverage both solutions as the mission-critical component to their business operations.

When we set out to do our IPO, we did so with the ambition of creating a category leader for the highly fragmented, complex SMB space. Our thesis was that the additional exposure afforded us by the public markets would yield tremendous opportunities to further our brand, extend our reach and facilitate some terrific M&A opportunities we saw at the time. Just 1 year later, we believe we are demonstratively further down that road. Our brand recognition has never been stronger, our technology stack never more advanced and our geographic reach never further. And we're still just scratching the surface of our overall growth potential.

We took a calculated risk a year ago when we rolled out a sophisticated Payments offering to our U.S. retail customers in the public eye. The Lightspeed Payments has continued to be the notable new product success story for us in 2019. It has gained considerable traction with customers. And today, we have several exciting updates to share on our progress in Payments, furthering our position as the leading cloud-based end-to-end solutions platform in our space.

First, attach rates ramped higher during the most recent quarter, nicely exceeding 50% on the back of strong demand and some smart adjustments to our marketing strategy. Overall, for the month of December, after we initiated this new program, we had our most successful month yet in terms of customers signing up for Payments. Furthermore, and for the first time since Payments went live, monthly Payments sign-ups from our existing base exceeded what we signed up from net new customers.

We've been deliberate and learned a lot during the past 12 months about our ability to forecast, sell, support and grow the Payments business. Drawing upon this experience, we've never been more confident that Payments will be an important long-term growth driver for Lightspeed. And we're really excited for the additional Payments capabilities we announced today in 3 main areas. Number one, for our U.S. retail customers, we announced improvements to the overall customer experience, such as an expanded lineup of available acceptance devices, enhanced reporting capabilities and a faster checkout experience. We believe these upgrades will drive further improvements to attach rates. This new customer experience has been in beta with approximately 450 locations for the past 2 months, and we have received really positive customer feedback.

Secondly, today we also announced the availability of Lightspeed Payments to Canadian retail customers. This customer segment represented nearly 10% of our GTV for the last 12-month period, and we believe is poised to embrace Payments in a meaningful way.

And third, we announced the initial availability of Lightspeed Payments for our restaurant customers in the U.S. We believe this integrated offering greatly facilitates our ability to lead the hospitalities segment in North America. We're very pleased to be teaming with Stripe as our new Payment processing partner for these additional Payments capabilities.

Our aggressive M&A strategy ensures that we move decisively to achieve our vision to create the world's leading cloud-based POS provider to SMBs. M&A augments our strong organic growth foundation by bringing together the best-of-breed players in the space. Whether these tuck-ins accelerate our progress in specific verticals or via geographic expansion, we're finding that the best companies in the world with the best minds, the best technology and the best customers want to join forces with Lightspeed.

Last quarter, we talked about our ability to accelerate the growth of these businesses once we folded them into Lightspeed. For Chronogolf, new business grew by over 100% in the first 6 months of the fiscal year versus over 50% a year earlier as those synergies were unlocked.

iKentoo was the second acquisition we completed. Our integration has progressed well in the 6 months since bringing this European cloud-based POS system for hospitality onboard. As it pertains to iKentoo's business operations, we successfully rebranded the product as Lightspeed, converged the product road map for our developers, fully integrated it into our marketing and sales funnel management and rolled it out into large high-priority markets like the U.K. and France. In conjunction with all of this heavy lifting, we still achieved growth in recurring revenue of greater than 40%.

Next up was Kounta, a rapidly growing leading cloud-based hospitality point-of-sale system in Australia and New Zealand, serving over 7,000 customers across that region. We will wait to provide a more thorough integration update on a future quarterly call. But I can attest the fact that we're off to a successful start in leveraging Kounta's experience and relationships in the ANZ region and implementing our go-to-market methodologies.

Most recently, we announced the acquisition of Gastrofix, the leading cloud-based point-of-sale provider in Germany and our largest purchase to date. As the premier hospitality system in Europe's largest economy, Gastrofix represented an important chess piece for Lightspeed. This is a timely acquisition, helping to solidify a clear leadership position for Lightspeed across Europe as the cloud-based point-of-sale provider of choice for complex retailers and restaurants. As Europe undergoes further regulatory changes pertaining to point-of-sale system upgrades, we are very well positioned to capitalize on these market tailwinds going forward.

We're working diligently to fully integrate Gastrofix and our other acquisitions into Lightspeed and believe there are substantial growth synergies that will stem from these activities. We look forward to sharing our progress with you.

Lightspeed continues to enjoy strong momentum from complex retailers and restaurant owners in North America and around the world, many of whom continue to select Lightspeed given our ability to manage their omnichannel business needs seamlessly. Customers such as the high-end Danish sound equipment brand, Bang & Olufsen; Spanish gourmet burger brand, Goiko Gourmet; and a popular sneaker store in New York called UP NYC, all selected Lightspeed in the quarter.

To sum up, I'm extremely proud of the entire Lightspeed team for their relentless spirit and enthusiasm around our vision. It's gratifying to see their hard work pay off with these quarterly results. We have the team, the vision and the technology to become the clear leader for complex SMBs globally.

I'll now turn it over to Brandon to provide greater detail around the financials for the quarter as well as to provide our updated outlook for fiscal 2020. Brandon?

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [4]

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Thanks, Dax. Our third quarter results are a reflection of the solid progress we continue to make across all of the important areas of the business.

Turning first to some of the key metrics we use to track our progress. Considering the recent acquisition of Gastrofix, which brought us approximately 8,000 new customer locations, we now have over 74,000 customer locations on Lightspeed around the world. All told, that's an increase from 47,000 locations a year ago. ARPU expansion is an important metric for us, and we saw that continue to grow by double-digit percentages in our core business versus a year ago.

Total GTV processed by our customers during the third quarter was $6.2 billion, up 63% from a year ago and approximately 30%, excluding the impact of iKentoo and Kounta's GTV. On an LTM basis, we processed just under $20 billion for the year ended December 31, up 45% from the year earlier and 31% when excluding these acquisitions.

With respect to Lightspeed Payments, we saw continued strong overall customer receptivity with this important long-term growth driver to our business. In the quarter, we saw further momentum in new customer adoption of Payments with greater than 50% of new U.S. retail customers contracting Lightspeed Payments at the time of purchasing Lightspeed's core software. This continued upward trend is a positive long-term sign for us. And as Dax mentioned, with today's release of new capabilities for Lightspeed Payments in our existing U.S. retail market as well as the initial availability for our Canadian retail and U.S. restaurant customer segments, we believe we are well positioned to see this line of business continuing its rapid growth trajectory.

As we have proven with our U.S. retail rollout over the past year, we'll take a disciplined approach to rolling out these new markets as well, ensuring we deliver on the needs of our customers. Consequently, we will remain conservative on our near-term revenue outlook from these new markets, but maintain full confidence in the mid- to long-term growth opportunities.

Turning now to overall financial results for the third quarter. We saw accelerating revenue growth again this quarter. Revenue for the quarter was $32.3 million, up 61% from the same quarter a year ago and ahead of our guidance of $31.5 million to $32.0 million. Software and Payments revenue was $28.4 million, representing just under 90% of total revenue and grew 58% in the quarter. When excluding approximately $2.5 million of iKentoo and Kounta revenue during the period, our Software and Payments growth rate was 45%.

Total gross profit was $20.6 million, up 46% from the prior year's quarter. Overall gross margin was 64% of revenue this quarter. Adjusted EBITDA loss for the quarter was $5.3 million as compared to $3.4 million a year ago and landed within our guidance range. The increased loss from a year ago reflects the incremental cost in G&A of being a public company and the purposeful investments during the year to drive greater brand awareness and greater Payments adoption.

Net loss for the quarter was $15.8 million compared to $71.1 million a year ago. Last year's loss did include a sizable $52.5 million accounting-based charge to earnings to adjust our pre-IPO preferred shares to their fair value. Cash used in operations in Q3 was $7.9 million, excluding $1.9 million in transaction-related costs as well as $1 million of stock-based compensation expense. This compares to $3.5 million a year ago.

As discussed by Dax, in light of the continued success we have seen in Lightspeed Payments rollout, we have updated our go-to-market strategy to further encourage Payment adoption rates. We've seen good early success from this initiative. However, it did result in more of our customers electing to take monthly Payment plans during their contract term alongside taking Lightspeed Payments. This affected cash from operations by approximately $2 million in the quarter. This effect will start to normalize as this transition matures, and we believe these short-term implications to our cash flow will have the long-term benefits associated with positioning us even more favorably as the preferred solution provider in the marketplace.

We ended the quarter with $127 million in cash on the balance sheet. As Dax mentioned, on January 7, we completed the acquisition of Gastrofix, a premier cloud-based omnichannel solutions provider based in Germany. The closing consideration consisted of approximately $60 million in cash, including an amount for the settlement of Gastrofix' liabilities and approximately $44.5 million worth of Lightspeed shares. An additional amount of $4 million in cash and $3 million in shares is payable over the next 2 years, provided key members of the Gastrofix management team meet certain milestones. Gastrofix' 2019 estimated revenue in accordance with IFRS was $10.6 million.

I'll now conclude my prepared remarks by discussing our financial outlook. As a quick note on currency, our guidance does not consider any potential impact with foreign exchange gains or losses as we do not try to estimate future movements in foreign currency rates.

While we are quite bullish on our success over the long term in the new Payments markets we announced today, we are assuming very little impact in this initial rollout quarter. Also our Q4 revenue range reflects the cautious view of the seasonally slow GTV months of January through March and the impact of that lower purchasing activity on our Payments revenue potential.

For the final fiscal quarter ending in March, we expect between $35.0 million and $35.7 million of total revenue, bringing our full fiscal year to approximately $120 million in revenue. This represents annual growth of approximately 55% versus our fiscal '19 revenue and compares to our preliminary guidance of $107 million to $110 million issued last May, which represented 40% growth at the midpoint.

Turning to adjusted EBITDA. Our recent acquisition of Gastrofix does bring an incremental loss in the current quarter, and we expect that to be eliminated on a run rate basis within 12 months. Factoring this in, for Q4, we expect an adjusted EBITDA loss of approximately $7 million, bringing the full year loss to approximately $22.5 million.

And with that, we are now ready to take questions. Operator?

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Questions and Answers

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Operator [1]

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(Operator Instructions) And your first question comes from the line of Josh Beck with KeyBanc.

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Josh J. Beck, KeyBanc Capital Markets Inc., Research Division - Senior Research Analyst [2]

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I wanted to understand, it sounds like you made some tweaks to the marketing strategy around Payments. So could you maybe just give us a little deeper view on some of the changes that you made and what some of the early signs of success are?

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [3]

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Yes. So I'll take this one. So JP on the phone. Well, as you know, we -- about a year ago, we were very new into Payments, and so we've been -- this has been kind of a learning process the entire year. And so we tried to apply a number of marketing strategies. But what we're realizing is that to optimize the attach rates on Payments, and we're very pleased with the success we've had here where we're above 50% now, we've had to have customers sign annually but pay monthly because that's kind of the trend inside of the Payments. And so what we realized is, if we want to optimize the attach rates of every customer buying Payments and improve as we go forward, we are now going to expect more customers who are going to be paying monthly. But again, that's -- again, what we're trying to do here is we're trying to ensure that as many customers as possible attach Payments, and that's really been one of the big changes in our marketing strategy.

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Josh J. Beck, KeyBanc Capital Markets Inc., Research Division - Senior Research Analyst [4]

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Great. And it also looks like you've formalized a partnership with Stripe. What are some of the, I guess, expected customer benefits that you would expect from that? And are there any notable changes to the way that we should be thinking about your unit economics on Payments as a result of this new relationship?

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Dax Dasilva, Lightspeed POS Inc. - Founder, CEO & Corporate Director [5]

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Yes. Just -- this is Dax here. Just speaking to the Stripe partnership, I think we've spoken in the past about use cases, which we couldn't do even in U.S. retail where we've first rolled out Payments. The new partnership allows us to expand or upgrade our capability in U.S. retail. So new device -- new modern device types as well as enhanced reporting capability and a much faster and more streamlined checkout experience. So that's across new customers that are coming on to Payments. But we've also been able to add Canada retail as well as U.S. restaurants. We're -- we've been able to sort of expand these -- all these areas that we've been wanting to get to for a while. The partnership's been a fruitful one. We've had about 450 customers in beta for the last couple of months. Yes, and we're looking forward to continuing to build on that. On the unit economics, I'll pass it on to you guys.

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [6]

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Yes. Josh, it's Brandon. Don't expect much change on the unit economics other than, as Dax mentioned, we've really see this partnership as a lever to increase attach rates even further, given we think we can satisfy more end markets and then more end customer cases. But in terms of kind of the underlying cost we expect from Stripe, they're going to look very comparable to our existing processing relationship.

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [7]

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And then maybe just to answer, JP here, the question around what can customers expect. As an example, we can now do mobile checkout. And a lot of our story is around mobility and enabling retailers and restaurants there to be mobile and checkout customers wherever you want in the store. And here with Stripe now, we can detach ourselves from just the countertop terminals, and we have a lot of mobile capabilities now.

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Operator [8]

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Our next question comes from the line of Richard Tse with National Bank Financial.

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Richard Tse, National Bank Financial, Inc., Research Division - MD & Technology Analyst [9]

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It looks like you guys had quite a bit of strength on the hardware side of the business. I know that's not really what you want to focus on going forward. But was there a concerted effort here on that side of the business to eventually help the Payments side?

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [10]

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Yes, Richard. It's not hardware as much as it is kind of other onetime fees, some small amounts that came in, in the quarter. Really, pretty positive thing actually because these reflect fees that -- from some strategic partnerships that big companies that I think are recognizing the asset we're building here at Lightspeed, and they've come to us to try and find new ways to bring innovation to the market. And as a result, we earned some onetime fees in the quarter pursuing some of those.

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Richard Tse, National Bank Financial, Inc., Research Division - MD & Technology Analyst [11]

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Okay. That's helpful. So you guys have made a few acquisitions here, no doubt, it's helped you diversify the business quite a bit. If we look ahead, what do you think -- how we should look at acquisitions here in terms of how its contribution to growth is going to be? Is it going to be something on the pace that you've had so far? Or sort of just one-off as they come up over the course of the year?

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [12]

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Yes. So maybe I'll start and Brandon, you can maybe jump in on the finances of this. But -- so generally speaking, we have 3 types of acquisitions we need to do, and we're looking at. The first one is really looking at technology enhancements. So we have a core platform, and we're always looking at ways to make this platform more successful. The second type of acquisition we do is really around geographies and penetrating into new markets. And there, I think we've made a lot of strides. And then the -- so as we're moving forward, what I'm here to say, you can expect to see more of these because we believe this is a huge market. I mean there's 47 million potential buyers, we have 74,000 customers.

So there's a lot of whitespace, and there's a lot of room for growth. And so you can expect to continue to see CDs as we move forward. Now when we think about the performance of these acquisitions, we are looking for good assets that are high-growth assets. And here, what we do is we normally implement our methodology in terms of go-to-market and all of our tools and our ways of being. And so here, the expectation is as we do acquisitions, we should accelerate the growth of these acquisitions because they'll bring in our methodology and our blueprint.

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Richard Tse, National Bank Financial, Inc., Research Division - MD & Technology Analyst [13]

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Okay. And the last one for me. You guys had a strong sort of new merchandise in the quarter as well. Can you maybe give us some color in terms of where those new merchants are coming from, let's say, legacy vendors versus sort of brand-new companies versus some of the incumbent competitors to you guys who are fairly new?

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [14]

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Yes. And so there's been no change. I think when you look at the market, what you have to look at is the majority of the market is on legacy platforms, and these platforms are old, antiquated on-premise. And here, there's a kind of a big trend here where people are adopting more and more cloud. So on that front, we've always had pretty much the same blend, and the blend is really net new. So these are people opening new restaurants or opening new retail stores. And I think anyone today opening something new would go with the cloud platform. And the other one we have is switchers and these are people coming from the old legacy. And so here, we haven't seen any change. And what we see actually is an acceleration from the legacy, people who are switching from legacies want to get into cloud more and more.

So here for us, that's really -- I mean when you look at the new locations we signed, it's pretty much the same format. We're very pleased with -- I mean we're in line with what we thought we would be in terms of new adds and new locations. And actually, the other thing we look at is close rates, so we look at how many people come to the pipeline. And here, we can see our close rates have improved over the quarter, so we're feeling good about this. But I think here, what you can expect as we move forward is, what we're seeing is that there are more established businesses now who are going towards cloud-based systems, and we feel this is a really strong market for us as we go forward.

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Operator [15]

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Our next question comes from the line of Daniel Chan with TD Securities.

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Daniel Chan, TD Securities Equity Research - Research Analyst [16]

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Another question on M&A. There's less Payments opportunity in Germany. So what is the big opportunity here with Gastrofix? Because previous acquisitions you made, there was a big Payments opportunity with them, whereas there may be less of one with Gastrofix. So just your thoughts around the opportunity there.

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [17]

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Yes. Dan, it's true that electronic payments and how much of those happen in Germany versus, say, North America look a lot different. There's still a great opportunity there. Electronic payments continue to be a growing source of Payments in that country. So yes, the opportunity in the near term may not be quite on par with what's in North America, it's still a great opportunity. And really, what's happening in this market, you heard a little bit from Dax and JP, the distinction between kind of the core point-of-sale software and the traditional processing relationships and capabilities. These markets are emerging, they're emerging quickly, and the need to have both sides of that is becoming increasingly important to win and be a leader. So yes, to answer the question, just in a nutshell, the ARPU per customer may not be quite the same in Germany as it is here, but it's still a great opportunity and something strategically that's very important for us. Yes.

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Dax Dasilva, Lightspeed POS Inc. - Founder, CEO & Corporate Director [18]

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Can I add to that? So yes, I think to emphasize on Brandon's point, electronic payments is the biggest trending Payment type in Germany. There's also a compelling event in Germany, as we've detailed before, which is government regulation that's coming in this year that will see a big changeover in POS systems to comply with new tax regulation. So we see that as a big opportunity for Lightspeed to be well positioned as that transition happens.

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [19]

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Yes. And maybe just to add to what Dax is saying, just looking at market size, pure market size, when you look at the number of SMBs, Germany is by far the largest market in Europe. And so if you look at it this way, we are now the largest cloud-based player in Germany in the largest market in Europe that is undergoing a complete transition in terms of POS because of regulations. So we felt the market was really right for us. And then add on top of that transformation of payments and electronic payments that are gaining way more traction in Germany, and it's going to be, we think, a very lucrative market for us as we move forward.

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Daniel Chan, TD Securities Equity Research - Research Analyst [20]

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Okay. That makes sense. Very helpful. And then just one more follow-on, on Payments in EU. So we're seeing like significant consolidation of Payment processors in the region. As you are thinking about rolling out internationally for your Payment solution, any impact on your pricing power or your negotiations with some of these Payment processors as they continue to consolidate?

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [21]

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So I think -- maybe I'll start on the first, then we can -- but generally speaking, the question is why are they consolidating, and they're consolidating because software companies like ours that provide real business value are integrating Payments. So that means if I'm a payment company, and all I do is the payment terminal, you're going to see more and more consolidation there because you're going to see more and more companies like ours, who are going to actually monetize the Payment element and attach the Payment element to the software that creates the value.

So I think that's what you're seeing and that's why you're seeing globally. You're seeing new players in Payments that are coming out like Stripe that are actually taking OEM models with us or with companies that are software companies. And then you'll see all the more traditional payment companies who are consolidating together because there's a lot of pressure from the vendor who really sees more value in associating payments to software. And so that I think validates our strategy.

Now when you think about Payments for us in Europe, there are a number of players who provide capabilities for us. And just -- we are now the payments company in the eyes of the customer, Lightspeed, and all we do now is we rely on payments companies for the plumbing, to shift the money around and deposit the funds. But so here, we will work with the more modern vendors as we move forward in Europe, and there are a number of vendors who are pan-European and actually are taking the same approach we are, which is just providing a technology component inside of a software. So I don't think it'll create any issue for us.

And again, I think maybe the last point, which is on the rates, there is a lot of competition going on in the rates for the nonintegrated payments companies because, again, there is less and less value, and actually, there's way more value in having payments integration with software. And so these, let's say, traditional payment players are now having to compete with the rates. But what we are seeing is that the software companies are much more transparent in giving fixed rates. And here, when you actually look at the actual revenue portion of payments, you'll have way less competition on that front.

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Operator [22]

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Our next question comes from the line of Thanos Moschopoulos from BMO Capital Markets.

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Thanos Moschopoulos, BMO Capital Markets Equity Research - VP & Analyst [23]

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Can you clarify what the Stripe relationship means for your existing relationship with Worldpay? Will Payments be exclusively powered by Stripe for any new merchants going forward? Or will you still use Worldpay for certain types of customer segments?

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Dax Dasilva, Lightspeed POS Inc. - Founder, CEO & Corporate Director [24]

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Yes. We will have multiple partnerships that we leverage for Lightspeed Payments, especially as we start to roll out Lightspeed Payments around the world. So yes, I don't think that changes our relationship with Worldpay. We're working with multiple vendors to be able to meet all use cases.

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Thanos Moschopoulos, BMO Capital Markets Equity Research - VP & Analyst [25]

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Great. And now that you've been offering Payments for a year, how have your economics on Payments tracked relative to your initial expectations as far as pricing and margins? Any other prices on that front? Or has it been consistent with what you had expected going in?

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [26]

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Yes. No. Actually, really consistent, which has been quite encouraging for us. I think Dax mentioned in his prepared remarks that we've kind of rolled this thing out in the public eye, and I think it's been a great success for us. We're seeing attach rates improve every quarter. We're seeing the economics hold. And now launching into new markets, we're really optimistic about the future opportunity for it as well. So trending pretty well.

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Thanos Moschopoulos, BMO Capital Markets Equity Research - VP & Analyst [27]

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Great. And then finally...

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [28]

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Maybe going back to the initial...

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Thanos Moschopoulos, BMO Capital Markets Equity Research - VP & Analyst [29]

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Oh, sorry, go ahead.

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [30]

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Yes. Sorry, Thanos. But going back to the initial theory is the net ARPU per customer pretty much doubles when they attach Payments.

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Thanos Moschopoulos, BMO Capital Markets Equity Research - VP & Analyst [31]

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Right. Okay. Great. And if we dissect your organic growth across restaurant versus retail in North America versus Europe, can you provide some color on the relative growth across those segments? Are they relatively consistent? Or any differences you'd call out there?

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [32]

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Yes. I think relatively consistent, Thanos. I don't want to peel back that onion too much or dissect it too, too much, but I think we're pretty pleased with how we're performing in all of those things. We're continuing to gain share in Europe, North America, hospitality and retail. So nothing too notable that we'll highlight there.

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Operator [33]

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And our next question comes from the line of Tien-Tsin Huang with JPMorgan.

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Tien-Tsin Huang, JP Morgan Chase & Co, Research Division - Senior Analyst [34]

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I think you mentioned that your conversion of existing customers improved, I think I heard that, correct me if I'm wrong. And if that's the case, are you doing something different to replace the incumbent from a pricing perspective? Just curious on the acquisition cost there.

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [35]

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Absolutely. And so you'll remember at the beginning, I said we adapted more and more monthlies. So here, and actually, we -- again, it's just -- it's been a year of learning for us and how do we do it. And I think we've finally got the groove going on the up-sell of customers. But here, when you think about it, at the point of renewal, that's the best moment to get the customer, and that's what we've realized now. And here, what we tend to do is we tend to attach Payments with software and that goes back to what I was saying around they have annual commitments but monthly payments. So we try and help them move to Lightspeed by going monthly with the annual commitment rather than paying the entire renewal and the entire year upfront, so that's one. And then the second thing is we've tested a lot of technology that -- to help us do a lot of good up-sell within the product, and those are paying off finally.

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Tien-Tsin Huang, JP Morgan Chase & Co, Research Division - Senior Analyst [36]

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Okay. Got it. Makes sense. And then given the change in the -- this beta with Stripe rolling out further, should we assume that the attach rate should improve from 50% from here? Or any guidance on that in the short and midterm?

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [37]

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I think that's certainly the goal. We've always highlighted that we're pleased with the progress we're making. We see opportunity to see that continue to improve. I think what Stripe helps us achieve is a greater number of end customer use cases. And so that's certainly intent of this relationship, for sure.

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Tien-Tsin Huang, JP Morgan Chase & Co, Research Division - Senior Analyst [38]

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Okay. Last one. I don't want to hog the call. Just interchange adjustments made by Visa recently, they're getting questions about that. Any early thoughts on what that means for your business? And then any new update on target breakeven date? It makes sense, you guys should keep doing M&A. But just curious if there's a change there. That's all I have.

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [39]

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Yes. Still digesting the interchange news, and so we're trying to see what that means for our customer base. As you know, we price on a fixed fee basis and -- for our customers to remove that complexity from their standpoint. So still trying to understand what that means within our specific customer segment, especially as we're going through -- into new markets now. So we'll report back in the future quarter on that.

And on the path to profitability, I think we've always said, we know we're bringing on profitable customer relationships. That's foundational to this business for us, where unit economics continue to trend in the right direction. We are seeing this market accelerate in terms of the pace of change. We're pretty pleased with our own position and our own execution in that market. So we know we can -- that path to profitability is quite clear for us. But what's also very important for us is to make sure we capitalize on that leadership position. So we'll give kind of more formal guidance for next year on our next call, but that continues to be the way we think about that specific question.

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Operator [40]

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(Operator Instructions) And our next question comes from the line of Gus Papageorgiou from PI Financial.

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Gus Papageorgiou, PI Financial Corp., Research Division - Head of Research [41]

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Just on the ARPU. So there were 2 recent acquisitions, I think put downward pressure on your ARPU. So a couple of questions. One, how -- what's the probability you think you can get the acquisitions up to your kind of base ARPU, probability of doing that in time frame?

And then second, Brandon, I know you said the organic ARPU from your existing customer base was up double digits year-over-year. Just wondering if you could give us a sense of how much of that was increased adoption of software features and how much was Payments?

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [42]

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I'll start with the latter. I think it's -- Payments is going well for us. It's still a small overall portion of our total business. So the ARPU expansion in the core is mainly driven from software, though Payments is a growing contributor to that, as we well know.

On the acquisitions, I think when we've talked about those that these are growing businesses, adding locations, doing really well on their own. And they really haven't started in on kind of that ARPU expansion journey that Lightspeed's enjoyed. With both Kounta and iKentoo, those additional modules are just now kind of being rolled out inside their customer base. And it's early days, but we're seeing good success there. Obviously, then, as we think about how to leverage Payments more fully in those markets, that's going to be a big contributor also. So we won't put a time line on when we bring those things up to our level, it will take some time. But those wheels are well in motion and seeing good early success.

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [43]

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Yes. And maybe just complementing what Brandon is saying. Just keep in mind, we acquire companies that tend to be single-point solutions that are POSs. And the real value of Lightspeed is that we are not just a POS, we have a full breadth of capabilities. And so here as part of these acquisitions, the strategy is for all of our modules to become available to these customers one by one, and that's what then creates success from the vendor and which also creates ARPU expansion.

As you may have heard, we're very pleased to say that the analysis we did on this fiscal year is Lightspeed customers grew between 4 and 6x more than industry average, and it depends on their territories. But that just there reflects what we do is we tend to start them on the POS, which is all these acquisitions in our core business. And then over time, they expand, they acquire more modules from Lightspeed, which makes them more successful. And so we're going to see this probably with time with all the acquisitions we've done.

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Gus Papageorgiou, PI Financial Corp., Research Division - Head of Research [44]

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Great. And sorry, I just had a follow-up question. On Stripe being a new kind of Payments vendor. Can you discuss -- is that going to help you perhaps launch new services like a lending service or instant deposit service?

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [45]

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Yes. That's certainly one of the attractions of the partnership is the innovation curve that we'll get to ride of Stripe. And of course, they do have a capital solution. So that's one of the things that attracted us to the partnership, obviously. And I think as we've talked about in the past, we do think we've got a merchant base that a Lightspeed capital solution would make sense for. So that continues to be something we explore overall as to the best path forward on that.

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Dax Dasilva, Lightspeed POS Inc. - Founder, CEO & Corporate Director [46]

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Yes. I think financial services as well as just innovating in terms of device types, form factors, I think we've had great expansion with U.S. retail without having some of these things. We're quite excited about the future road map in terms of what we're going to be able to do with a nimble partner.

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Operator [47]

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Our next question comes from the line of Todd Coupland with CIBC.

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Todd Adair Coupland, CIBC Capital Markets, Research Division - MD of Institutional Equity Research [48]

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What -- now that you have Stripe onboard, what percent of your locations or GTV now can take Payments if they choose?

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [49]

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Yes, I don't -- I'm just trying to think out the best answer to that, Todd. We did say Canada is about 10% of the GTVs, so that's a further uplift. U.S. retail, it was always our largest customer segment overall in terms of GTV. And now we're starting to roll out hospitality as well in the U.S. Our hospitality business, as we've talked about, is strongest in Europe. But we really see the Payments potential is unlocking greater overall growth for us in terms of new location adds in hospitality in North America. So yes, no specific number there, Todd, but we're a lot further along than we were 90 days ago now.

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [50]

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And I think if you step back, why Stripe? Because it expands our ability to up-sell our base.

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Todd Adair Coupland, CIBC Capital Markets, Research Division - MD of Institutional Equity Research [51]

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Yes. That's certainly been clear with other software platforms in Stripe. Can you just talk about how we should view hospitality and restaurant rollout over the next few quarters? Maybe put it in context of your approach to retail. Retail was I guess a little bit slower initially and then took off. With those learnings, would you expect to have those -- that initial slow roll and then pick up in a few quarters? Or just talk about how we should think about hospitality rollout.

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [52]

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Yes, I do think we're going to take that same approach, Todd. I think that's the prudent thing to do. Hospitality is very different in terms of the workflows and payments needs. So we now have the benefit of a year of experience in terms of selling, in terms of how we package and how we engage customers, how we operate, all those benefits are going to be able to leverage for sure. But it is a very different market, in terms of the workflow and payment capabilities. And so we will take that planned, disciplined rollout, starting kind of customer subsegment by customer subsegment. And as we gain confidence, we'll open the valve a little further.

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Todd Adair Coupland, CIBC Capital Markets, Research Division - MD of Institutional Equity Research [53]

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Okay. Last question for me. I thought you mentioned the March quarter will have some seasonality. Can you just talk about what that might look like, percent down or at least some qualitative color on the difference quarter-to-quarter?

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [54]

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Yes. I think we're overall, hopefully, as you can tell, quite pleased with the performance of the business, certainly with Payments. It's been a great overall success story for us as we've built it over the year. Good news, we're seeing attach rates improve quarter-by-quarter. Some of the adjustments in the go-to-market approach this quarter where we encourage further adoption rates led to some of the best months ever for the business in terms of Payments. And now we get to chase new markets as well. So all very encouraging for us. We're not factoring any of those new markets into any of our Q4 guidance. So really, the Payments revenue stream in Q4 is what we're planning on as U.S. retail only, and that's a seasonally slow quarter.

We are learning as we go here what seasonality means for this for this part of our business. It certainly -- based on our best guesses here, it's certainly a steep step off from the holiday season of November and December. But yes, that's something that we're trying to just be cautious of, conservative on as usual from us as we think about the outlook for the fourth quarter. And as we look forward, we have greater balance in Payments. That seasonality mix has been a change, and we're excited to start unlocking those new markets. But for now, it's mainly a retail Payment revenue stream for us.

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Operator [55]

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And our next question comes from the line of Suthan Sukumar from Eight Capital.

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Suthan Sukumar, Eight Capital, Research Division - Principal [56]

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Curious to know what you guys are seeing from an omnichannel perspective. How would adoption look like for your e-commerce offering? And what's been some of the feedback you've been getting from your customers? How do you expect this offering to evolve going ahead, especially given the Stripe partnership with enhanced mobile capabilities?

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [57]

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Yes. So maybe I'll start with -- so omnichannel has always being core to what we do, and mobility actually is a good example and selling across channels has always been kind of a key priority of all customers buying from Lightspeed. So on that front, when you think about our segment, which is the more sophisticated SMBs that have multiple locations, that sell online, that need mobility within, I think that's always been the core of Lightspeed and why they buy from us. So on that front, we haven't seen any changes.

The only change we're seeing is that people want more and more to sell across channels. So we are looking at potentially deploying new kinds of technologies there as we go into next year. That will support us a bit more. I think what we're seeing is that we're seeing bigger and bigger customers who are adopting cloud and need for omnichannel and slightly evolving needs, which is good, I mean all goodness.

So yes, we're feeling good about omnichannel, we're feeling good about this. What we're seeing is that it's all driven by the consumer. And the consumer now, we know, is an omnichannel consumer that might do an initial purchase within a store and then might do the follow-on purchase online. We also see that in the restaurant space where omnichannel is becoming more and more important and the consumer now starts online, gets to the restaurant, eats and then reviews online. So these are very core to all of our road maps and our attention span. And we know this is one of the real drivers why our customers should adopt Lightspeed.

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Dax Dasilva, Lightspeed POS Inc. - Founder, CEO & Corporate Director [58]

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Yes. We're going to be able to leverage this Payments partnership to be able to transact at all of those touch points. Definitely, when we see a Lightspeed customer come onboard with point of sale, e-commerce is typically one of the initial modules that's adopted. And now with all of these new use cases being covered off by our expansion with this partnership, increased mobility with device types is going to be very appealing, especially as retailers do innovative new types of formats, like pop-ups or temporary stores. So these are -- or actually just go mobile within the store. So that, I think is going to add more dynamism to Lightspeed installations. You're already seeing Lightspeed installations grow at 4x to 6x the industry average, and we expect these new capabilities to continue to light up these customers.

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Suthan Sukumar, Eight Capital, Research Division - Principal [59]

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That's helpful. And the second question for you guys is on your sales and marketing front. And just given the increasing scale of your business, how should we think about investments in your sales organization going forward with respect to direct sale or using partners?

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Jean-Paul Chauvet, Lightspeed POS Inc. - President & Corporate Director [60]

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Yes. It's a very good question. So I think maybe just a few steps back. For us, the most important thing inside of our business is to have a CAC to LTV that makes sense and to ensure that on the unit economic, the customers that we acquire are acquired at the right rate and that we don't have -- that we have a sustainable business. And it goes back to everything we just discussed on this call. So I think that's the main driver of what we're doing.

Now here, what we're seeing is that as we deploy Payments, as an example, and as we have attach rates on Payments that are increasing, this means that if we want to keep those ratios, we can spend more money in CAC, which should ultimately mean as we move forward that we will have increased adoption of Lightspeed. I think -- so here, again, just going back to the news of the day, we are now deploying Payments into Canada, we're now deploying Payments into the U.S. inside of restaurants. This means that we will be able to double-down on the CAC because the LTV is going to be higher as these customers adopt Payments, and we'll do the same as we also over time, deploy Payments throughout all of the geographies.

So here, but I think if you just -- for us, the most important, if you go back to the market, we're really looking at one of -- I mean an incredibly large market, 47 million potential buyers. We see that there is a transformation happening. And for us, the most important at this stage is really to be sure that we acquire the customers at the right ratios, so that we continue to accelerate our growth.

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Operator [61]

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And there are no further questions at this time. I'd like to turn the call back over to our presenters.

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Dax Dasilva, Lightspeed POS Inc. - Founder, CEO & Corporate Director [62]

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Thank you. Thanks, everyone.

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Brandon Blair Nussey, Lightspeed POS Inc. - CFO [63]

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Thanks, everyone, for joining us. Look forward to speaking with you all again.

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Operator [64]

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And this concludes today's conference call. You may now disconnect.