SUNNYVALE, CA--(Marketwire - Dec 5, 2012) - eGain (
"Gartner's PACE-layered framework looks at how competitive business advantage is achieved through applications in the differentiation and innovation layers," said Michael Maoz, VP and Distinguished Analyst for Gartner. "Collaborative customer interfaces that blend multiple options like chat, cobrowse and interactive offers into a unified experience fall into that category."
"As consumers go digital, they seek novel, immersive experiences from their favorite brands," said Ashu Roy, eGain CEO. "eGain SuperChat enables businesses to rapidly orchestrate and optimize delightful real-time customer experiences better than ever before."
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call the company's offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
Note: eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.