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Elon Musk vows to fix a Tesla service problem that has been driving customers crazy (TSLA)

Mark Matousek
elon musk

Patrick Fallon / Reuters


  • Tesla CEO Elon Musk said on Sunday that the company intended to handle most of its customers' collision repairs at company-run body shops.
  • Tesla customers have used Twitter to vent about long wait times for repairs at outside body shops, with some saying their repairs were delayed as shops waited for parts from Tesla.
  • While Musk first suggested that third-party body shops were causing the long wait times, he later acknowledged that Tesla was responsible for the slow delivery of parts.
  • Tesla did not immediately respond to a request for comment about when it thinks it will be able to handle the majority of its customers' collision repairs.

Tesla CEO Elon Musk said on Sunday that the company intended to handle most of its customers' collision repairs at company-run body shops.

"Tesla is bringing most collision repairs in-house, as outside firms take weeks to months for repairs, driving Tesla owners (and us) crazy," he said on Twitter.

Musk then said Tesla was performing some collision repairs within 24 hours and was aiming to eventually complete them in less than an hour. He added that the company wanted to improve vehicles during repairs by replacing damaged parts with newer parts.

Tesla has nine company-run body shops that can perform "light" collision repairs, according to its website. The company did not immediately respond to a request for comment on when it thinks it will be able to handle the majority of its customers' collision repairs and what percentage of repairs it was performing in under 24 hours.

Tesla customers have used Twitter to vent about long wait times for repairs at outside body shops, with some saying their repairs were delayed as shops waited for parts from Tesla.

While Musk first suggested that third-party body shops were causing the long wait times, he later acknowledged that Tesla was responsible for the slow delivery of parts.

"Yeah, that's our problem," he tweeted Sunday. "Service & parts supply in general will be the top Tesla priority after we get through the insane car delivery logistics of the next few weeks."

Have a Tesla news tip? Contact this reporter at mmatousek@businessinsider.com.

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