ISG Provider Lens™ report finds Brazilian companies focused on improving worker experience through digital workplace tools
SÃO PAULO, Brazil, Jan. 16, 2020 (GLOBE NEWSWIRE) -- Enterprises in Brazil are moving toward fully automating their digital workplaces, and are looking for vendors to help them empower workers through self-support, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2019-2020 ISG Provider Lens™ Digital Workplace of the Future Report for Brazil finds enterprises in Brazil focusing on improving worker experience with workplace tools. Enterprises are embracing automation, but they also want to improve user productivity by enabling better collaboration and discovering new ways of working.
The focus at Brazilian enterprises around improving employee experience is pushing them to adopt automation and artificial intelligence, the report says. Sequential, repetitive tasks can often be automated, freeing employees’ time to work on higher-level collaborative projects.
Automation, however, must keep employee needs at the forefront, the report says. “Although automation can improve user experience, a hassle-free environment for employees is a must, not a differentiator,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. “When automation is done right, work is changed from repetitive tasks to intelligent decision making, creative thinking, problem solving, and improving customer experience.”
The report sees increasing use of design-thinking methodologies at Brazilian companies that involve employees and take their needs into consideration when proposing changes such as office layouts, organizational hierarchies and job descriptions.
In addition, many enterprises in Brazil are using managed workplace services to improve employee experience and productivity, the report says. But few service providers have an end-to-end service platform to deliver on employee expectations of a seamless experience while using desktop and smartphone apps and services.
Enterprises are also interested in better measurement of user experience, the report says. Sensors, events and applications generate data that can be tagged by machine learning tools while feeding management dashboards. Emails, chat conversations and other data can feed artificial intelligence-powered sentiment analysis that can help executives gauge worker satisfaction.
The report also notes a growing interest in managed mobility services among enterprises in Brazil. ISG expects increasing security threats, data breaches and privacy regulations will push growth in managed mobility services, the report notes.
The 2019 ISG Provider Lens™ Digital Workplace of the Future Report for Brazil evaluates the capabilities of 22 providers across four quadrants: Digital Workplace Consulting Services, Managed Services – Workplace Support, Managed Services – Mobility Support, and Managed Services – Workplace and Mobility for the Midmarket.
The report names IBM and Stefanini as leaders in all four quadrants. Accenture, Atos, DXC Technology, Unisys and Wipro are leaders in two quadrants, and HCL, Santo Digital, Sonda and TIVIT are leaders in one.
The 2019 ISG Provider Lens™ Digital Workplace of the Future Report for Brazil is available to ISG Insights™ subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., the Nordics and Brazil, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
Will Thoretz, ISG
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Jim Baptiste, Matter Communications for ISG
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