ERIE, Pa., Oct. 29, 2018 /PRNewswire/ -- Erie Insurance has been awarded first place in the 2018 U.S. Auto Claims Satisfaction Study by J.D. Power. The study focuses on personal auto insurance customer satisfaction among drivers who receive a physical damage or total loss claims settlement.
ERIE's overall satisfaction score rose by ten points, now 30 points above the industry average, taking the company up from third place in 2017.
"Being there when our customers need us the most and our following our motto to be 'Above all in Service' is what helps us continue to grow and earn our reputation for quality insurance and superior claims service," said Tim NeCastro, president and CEO of Erie Insurance. "We're honored to receive this distinction."
The 2018 U.S. Auto Claims Satisfaction Study is based on responses from more than 10,000 auto insurance customers who settled a claim within the past six months prior to the survey. The study excludes claimants whose vehicle incurred only glass/windshield damage or was stolen, or who only filed a roadside assistance claim.
Erie Insurance Group
According to A.M. Best Company, Erie Insurance Group, based in Erie, Pennsylvania, is the 9th largest homeowners insurer and 11th largest automobile insurer in the United States based on direct premiums written and the 16th largest property/casualty insurer in the United States based on total lines net premium written. The Group, rated A+ (Superior) by A.M. Best Company, has more than 5 million policies in force and operates in 12 states and the District of Columbia. Erie Insurance Group is a FORTUNE 500 company.
News releases and more information about Erie Insurance Group are available at www.erieinsurance.com.
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