Featured Company News – Inbenta Joins NICE InContact’s DEVone Ecosystem Program
Research Desk Line-up: Mercury Systems Post Earnings Coverage
LONDON, UK / ACCESSWIRE / August 14, 2017 / Pro-Trader Daily takes a look at the latest corporate events and news making the headlines for NICE Ltd (NASDAQ: NICE), following which we have published a free report that can be viewed by signing up at http://protraderdaily.com/optin/?symbol=NICE. The Company announced on August 11, 2017, that Inbenta, a leader in natural language processing and artificial intelligence for customer support, ecommerce, and conversational chatbots, has joined Nice InContact's DEVone ecosystem program. As per the announcement, the Company's products are available on CXexchange, a centralized, state-of-the-art marketplace for developers, to market and sell their CXone-based applications. As per the press release, the products available on CXexchange are designed to integrate with NICE inContact CXone, the world's number one cloud customer experience platform. For immediate access to our complimentary reports, including today's coverage, register for free now at:
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Discover more of our free reports coverage from other companies within the Computer Peripherals industry. Pro-TD has currently selected Mercury Systems, Inc. (NASDAQ: MRCY) for due-diligence and potential coverage as the Company reported on August 01, 2017, its financial results for Q4 FY17 and FY17 which ended on June 30, 2017. Tune in to our site to register for a free membership, and be among the early birds that get our report on Mercury Systems when we publish it.
At Pro-TD, we make it our mission to bring you news that matter about the stock you follow. Today, our research desk covers a blog story on NICE; also brushing on MRCY. Go directly to your stock of interest and access today's free coverage at:
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About CXexchange and NICE inContact's CXone
NICE inContact's CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. The Company stated that in order to meet the requirement of organizations irrespective of their size, CXone combines best-in-class omnichannel routing, workforce optimization, analytics, automation and artificial intelligence, on an open cloud foundation.
About DEVone
NICE's DEVone provides broad tools and resources to enable its partners to create new applications on CXone including over 250 available APIs, extensive documentation and support, and access to an online developer community.
Benefits Received by NICE inContact Customers
Inbenta provides Hybrid Chat and Chatbot technology that extends CXone's chat capabilities with a scalable solution for enterprise-level contact centers.
Benefits received by NICE inContact customers from Inbenta's live chat capabilities includes automated repetitive tickets, questions and transactions to allow support teams to prioritize incoming cases, a 24/7/365 service channel offered to increase self-service rates and greatly reduce support costs, and a seamless hand-off from bot-to-agent to minimize customer frustration.
Inbenta Technology Helps Contact Centers Reduce Support Costs
Inbenta's Chief Executive Officer, Jordi Torras, said:
"Inbenta is excited to partner with NICE inContact and be a part of CXexchange. Our technology helps contact centers significantly reduce support costs. The integration with CXone provides a more seamless omnichannel experience to both agents and end consumers."
Inbenta Provides Value Added Capability to CXone
Paul Jarman, Chief Executive Officer of InContact, stated:
"Each customer that works with NICE inContact has specific needs and business goals in relation to their contact center operations. CXone is an open technology platform supporting the most extensive ecosystem of any cloud provider. Inbenta provides an integrated and value added capability to CXone that helps our joint customers deliver exceptional customer experiences."
About NICE Ltd
Established in 1986, NICE is the worldwide leading provider of software solutions enabling organizations to improve customer experience, ensure compliance, fight financial crime, and ensure compliance. The Company has more than 3,500 employees and a presence in more than 150 countries.
About NICE inContact
NICE inContact is the cloud contact center software leader, with the most complete, easiest, and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum, and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes NICE inContact CXone cloud, an expert service model and the broadest partner ecosystem.
Last Close Stock Review
At the closing bell, on Friday, August 11, 2017, NICE Ltd's stock marginally slipped 0.40%, ending the trading session at $74.35. A total volume of 67.55 thousand shares have exchanged hands. The Company's stock price advanced 8.00% in the past six months and 9.35% in the previous twelve months. Moreover, the stock gained 8.13% since the start of the year. The stock is trading at a PE ratio of 45.61 and has a dividend yield of 0.86%. The stock currently has a market cap of $4.50 billion.
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