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Global Software-as-a-Service (SaaS) CRM Market 2019-2023 | Increasing Adoption of Cloud-based Offerings is Expected to be a Key Growth Driver | Technavio

Technavio has announced its latest market research report titled global SaaS customer relationship management (CRM) market 2019-2023. (Graphic: Business Wire)


The global SaaS customer relationship management (CRM) market size is poised to grow by USD 33.15 billion during 2019-2023, according to a new report by Technavio. However, the market is expected to decelerate at a CAGR of more than 14% during the forecast period.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20190822005311/en/

Read the 150-page research report with TOC on "SaaS customer relationship management (CRM) Market Analysis Report by end-user (retail, banking, financial services, and insurance (BFSI), manufacturing, telecom and IT, healthcare, and other end-users) and geography (APAC, Europe, MEA, North America, and South America) 2019 - 2023". Request a Free Sample Report

The market is driven by the increasing adoption of SaaS CRM by SMEs. Also, the increasing adoption of cloud-based offerings to further boost the growth of the SaaS customer relationship management (CRM) market.

SaaS CRM has become essential for enterprises across the retail, healthcare, BFSI, and telecom and IT sector to improve their marketing and sales operations and to align process efficiencies. SaaS CRM offers better planning and resource management, reduces operational costs, helps in streamlining data to one platform, and increases sales. These factors are expected to boost the adoption of SaaS CRM by SMEs, thereby, fueling the growth of the market during the forecast period.

The increasing IT spending by enterprises on cloud computing strategies is another major factor that will drive the growth of the SaaS CRM market. The inherent benefits of cloud computing, such as scalability, reliability, and high resource availability, are compelling enterprises to adopt cloud architecture. Moreover, several organizations are increasingly moving their software apps to SaaS, which accelerates the adoption of SaaS applications such as CRM, sales management, HRM, and financial management.

For More Information: Speak to an Analyst

The report includes detailed profiles of the leading companies & prominent vendors of the market:

  • Adobe Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • Salesforce.com Inc.
  • SAP SE

Market Segmentation by End-User:

The SaaS customer relationship management (CRM) market can be broadly categorized into the following segments:

  • Retail
  • BFSI - Banking, financial services, and insurance
  • Manufacturing
  • Telecom and IT
  • Healthcare
  • Other end-users

Key Regions for the SaaS Customer Relationship Management (CRM) Market:

Featuring a breakdown of region-wise market shares until 2019.

  • APAC
  • Europe
  • MEA
  • North America
  • South America

Some of the key topics covered in the report include:

Market Landscape

  • Market ecosystem
  • Market characteristics
  • Market segmentation analysis

Market Sizing

  • Market definition
  • Market size and forecast

Vendor Landscape

  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • Competitive scenario

Related Reports on Software are:

Enterprise Performance Management Application Market – Global Enterprise Performance Management Application Market by end-users (BFSI, telecom and IT, manufacturing, healthcare, retail, and other end-users) and geography (APAC, Europe, MEA, North America, and South America).

Talent Management Software Market– Global Talent Management Software Market by deployment (cloud-based and on-premise) and geography (APAC, Europe, MEA, North America, and South America).

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 10,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

If you are interested in more information, please contact our media team at media@technavio.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20190822005311/en/