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Hartford HealthCare and GE Healthcare Join Forces to Create New Solutions for Faster, Better Care

Hartford HealthCare and GE Healthcare Join Forces to Create New Solutions for Faster, Better Care


Hartford HealthCare and GE Healthcare today announced plans to launch a series of projects over seven years — all aimed at getting patients the care they need more quickly and safely.

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Over the next seven years, GE Healthcare and Hartford HealthCare will work together to help patients avoid unnecessary wait times and “traffic jams” that can delay care. The relationship will feature GE’s advanced analytics to determine the best strategies for clinical program and capacity design. GE and Hartford HealthCare will share expertise to focus on access, patient experience and efficiency.

“Through this collaboration, we continue to build a world-class healthcare system for the people we have the privilege to serve,” said Elliot Joseph, Chief Executive Officer of Hartford HealthCare. “We are redesigning the way we organize and deliver care. We are focused on ensuring patients get the care they need, where they need it, and to coordinate that care so it is faster, safer and, ultimately, more affordable.”

An important element of the agreement is GE helping to implement and activate Hartford HealthCare's new Care Logistics Center. The Center’s goal is to improve patient and staff experience by reducing waiting times and improving communication between providers and facilities.

“We are incredibly excited by the possibilities of what our organizations can do together,” said President and Chief Operating Officer of Hartford HealthCare, Jeffrey Flaks. “Getting patients to the right level of care quickly – and ensuring that critical medical information is readily available – will help us in our mission to heal and save lives across our state. This is part of Hartford HealthCare’s vision to create a new standard of care for the people of Connecticut. It will put GE’s expertise and technology to its best use as we serve our patients and families.”

The collaboration — the first of its kind in New England — has four main objectives:

  • Enhance the patient experience through more efficient access to diagnosis, testing and treatment
  • Leverage advanced analytics to support ongoing operational and clinical improvements that could lead to faster care
  • Drive improved efficiency to lower the cost of care and provide more than $14 million in savings over the seven-year course of the relationship
  • Further develop complex digital imaging services, with improved staffing models and better technology to enable more efficient access for patients across the system

Over the course of the seven-year project, both organizations have committed to achieving measurable improvements and outcomes.

“To truly transform the patient experience at this level requires us to completely rethink how and where we can improve efficiencies,” said John Flannery, President and Chief Executive Officer of GE Healthcare. “We believe that this strategic, outcomes-based agreement will focus on the shared priorities to enhance clinical quality, patient experience and operational efficiency.”

About Hartford HealthCare

Hartford HealthCare is Connecticut’s most comprehensive health care network. Our fully integrated health system includes a tertiary-care teaching hospital, an acute-care community teaching hospital, an acute-care hospital and trauma center, two community hospitals, the state’s most extensive behavioral health services network, a large primary care physician practice group, a regional home care system, an array of senior care services, a coordinated cancer institute with five cancer centers, and a large physical therapy rehabilitation network. Visit us at www.hartfordhealthcare.org

About GE Healthcare

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE Healthcare (GE) works on things that matter — great people and technologies taking on tough challenges. From medical imaging, software and IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions GE Healthcare helps medical professionals deliver great healthcare to their patients. http://www.gehealthcare.com

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