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Health Dialog Earns URAC Accreditation in Health Call Center


Comprehensive review affirms high-quality clinical and operational standards

Health Dialog, a leading provider of integrated population health management and medication adherence solutions, announced today that its Nurse Line service has earned URAC Accreditation in Health Call Center. Health Dialog’s Nurse Line gives patients live, 24/7 access to a registered nurse. The URAC accreditation process demonstrates a commitment to quality services and serves as a framework to improve business processes through benchmarking organizations against nationally recognized standards.

“Achieving URAC Accreditation is a testament to Health Dialog’s high-quality standards in clinical care, operational performance, member communication, and privacy and security protocols,” said Jill Goodspeed, vice president of coaching operations at Health Dialog. “We staff a world-class team of health coaches and other healthcare professionals that are knowledgeable, expertly trained, and dedicated to connecting members to the care they need, when they need it.”

URAC accreditation requires applicants to submit policies, procedures, and other organizational information that is followed by a review. The Health Call Center accreditation is awarded to organizations with an exceptional infrastructure that meets specific standards for clinical staff qualifications, including training and roles of non-clinical staff, telephone performance thresholds, response times, and handling of triage calls. Additionally, the accreditation process reviews a service provider’s ability to protect medical information, comply with HIPAA laws, and more.

“Health call centers are a vital part of providing more accountable and value-based care. URAC’s independent Health Call Center Accreditation makes Health Dialog a better provider of services through quality standards that stress having professional staff who can handle patients with efficiency and effectiveness,” said URAC President and CEO Shawn Griffin, MD.

To learn more about the requirements for the URAC Accreditation in Health Call Center, visit https://www.urac.org/programs/health-call-center-accreditation

About Health Dialog:

Health Dialog is a leading provider of population health management solutions. The company works with the nation’s largest third-party payers, employers and providers to improve the health and wellness of their members, employees and patients while reducing costs and improving performance in key quality measures, such as NCQA’s HEDIS and CMS’ Stars ratings. Health Dialog’s unique capabilities include analytics, a patient portal, a multi-channel coaching platform, shared decision-making tools and a 24/7 nurse line. For more information, visit www.healthdialog.com. Health Dialog is a wholly owned subsidiary of Rite Aid Corporation (RAD).

About URAC:

Founded in 1990, URAC is the independent leader in promoting healthcare quality through leadership, accreditation, measurement and innovation. URAC is a nonprofit organization using evidence-based measures and developing standards through inclusive engagement with a range of stakeholders committed to improving the quality of healthcare. Our portfolio of accreditation and certification programs span the healthcare industry, addressing healthcare management, healthcare operations, health plans, pharmacies, telehealth providers, physician practices, and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.

View source version on businesswire.com: https://www.businesswire.com/news/home/20191119005654/en/